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Student name:__________
1) What principles did Fredrick Taylor advocate?
2) Describe the disciplines that have contributed to the field of organizational behavior.
Which do you feel had the largest impact?
3) Describe the findings of the Hawthorne studies.
4) What is the relationship between quality and organizational effectiveness?
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5) What’s more important: quality, productivity or efficiency? Justify your answer.
6) What is adaptiveness and its importance to an organization?
7) A major goal of Zappos is to treat its __________ with integrity, honesty, and
commitment.
A) customers
B) employees
C) employees and customers
D) employees, customers, and community
8) To be successful, managers will need to harness the power of __________ and human
capital.
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A) techno-administrative technology
B) information technology
C) political
D) economic
9) When it comes to knowledge, organizations must do all of the following except:
A) Transfer it to employees
B) Identify it
C) Guard it jealousy
D) Update it continuously
10) To develop and sustain an advantage in an increasingly competitive, globalized world,
managers must harness the powers of information technology and _______________ to be
successful.
A) decisiveness
B) language fluency
C) democracy
D) human capital
11) The formal and modern study of management started around ______.
A) 1750
B) 1300
C) 1900
D) 1940
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12) The first modern management articles were published in _______________ journals.
A) human resource
B) engineering
C) scientific
D) psychology
13) In 1886, an engineer named Frederick W. Taylor presented a paper on scientific
management at a national meeting of engineers that was titled “The Engineer as
_______________.”
A) a Specialist
B) a Manager
C) an Economist
D) a Scientist
14) Frederick W. Taylor believed in _______________ approach to job design.
A) the rule-of-thumb
B) a scientific
C) a just-in-time
D) a laize-faire
15) ______________ suggests that an organization is a managed system that changes inputs
into outputs.
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A) Systems theory
B) Operations theory
C) Hawthorne theory
D) OB
16) Taylor’s major thesis was that maximum good for _________ can come only through the
cooperation of management and labor in the application of scientific methods.
A) the organization
B) society
C) the shareholder
D) All of the choices are correct.
17) Behavior is viewed as operating at the individual, _______________, and organizational
levels.
A) emotional
B) spiritual
C) structural
D) group
18) Fayol’s approach to management was significant, in that it contributed to all of the
following developments and positions except:
A) Management is a separate body of knowledge that can be applied in any type of
organization
B) A theory of management can be learned and taught
C) There is a need for teaching management in colleges
D) On-the-job training is the best way to impart management skills
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19) Fayol’s theory of management emphasized the importance of all of the following except:
A) Conserving
B) Planning
C) Organizing
D) Coordinating
20) Which of the following has contributed to the study of organizational behavior?
A) Psychology and sociology
B) Social psychology and anthropology
C) Political science
D) All of the choices are correct.
21) When examining the contributions to the study of Organizational Behavior, the “unit of
analysis” associated with psychology is ______________.
A) group
B) organization
C) individual
D) team
22) The Hawthorne studies originally concluded that supportive managers paying attention to
workers made them more productive. However, a reanalysis of the data suggested that the
productivity increase was due to managerial discipline and _______________.
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A) fear of job loss
B) peer pressure
C) productivity bonuses
D) job training
23) According to the Hawthorne studies, workers respond to _____________.
A) group norms
B) union pressures
C) covert observation
D) All of the choices are correct.
24) The ____________ studies are still considered the major impetus behind the emphasis on
understanding and dealing with human resources.
A) advent of scientific management
B) Hawthorne studies
C) organization movement
D) start of World War II
25) According to systems theory, an organization acquires resources (inputs) from a larger
system, _______________.
A) the environment
B) the home country
C) the world economic system
D) the shareholders
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26) Managers must deal _____________ aspects of organizational behavior.
A) with internal
B) with external
C) simultaneously with the internal and external
D) separately with the internal and external
27) The overarching criterion that cuts across each effectiveness dimension is
_______________.
A) productivity
B) quality
C) adaptiveness
D) efficiency
28) J. M. Juran and W. Edwards Deming, in the 1950’s, introduced the importance of
_______________ to the public.
A) quality
B) efficiency
C) profitability
D) consistent management
29) Competition has caused many organizations to make quality _______ priority.
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A) a fiduciary
B) their top
C) a lagging
D) their second tier
30) As presented in the text, _______________ reflects the relationship between inputs and
output.
A) productivity
B) quality
C) adaptiveness
D) innovation
31) _______________ is the ratio of outputs to inputs.
A) Productivity
B) Efficiency
C) Adaptability
D) Production
32) The _______________ criterion measures the ability of an organization to increase its
capacity to deal with environmental demands.
A) productivity
B) efficiency
C) adaptiveness
D) development
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33) According to the text, six forces are reshaping the nature of managing within
organizations. They include _______________.
A) the economic climate
B) political unrest
C) mentoring
D) technology
34) Motivation and __________ interact to determine performance.
A) ability to work
B) technology
C) information resources
D) organizational rank
35) To survive the fast-paced changes in the global world, firms must make not only capital
investments but also investments in ____________.
A) people
B) transportation facilities
C) high-speed communications technology
D) All of the choices are correct.
36) How well a firm _______________ and motivates a skilled workforce will have a major
impact on its ability to compete in the global marketplace.
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A) recruits
B) retains
C) selects
D) All of the choices are correct.
37) Which of the following statements about power is true?
A) Most people are comfortable with the concept of having power over others.
B) The concept of having power over others is offensive to everybody.
C) To be a good manager, a person must have a high desire for power.
D) Managers derive power from both organizational and individual sources.
38) Japan and China are basically _________ societies in terms of race.
A) homogeneous
B) heterogeneous
C) diverse
D) transitioning
39) Which of the following countries is ranked highest on the Globalization Index?
A) United States
B) Singapore
C) United Kingdom
D) Norway
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40) The United States is racially diverse and has been rapidly increasing its workforce
diversity since the _______.
A) 1950s
B) 1960s
C) 1970s
D) 1980s
41) A(n) ___________ is an unwritten agreement between an employee and the organization
that specifies what each expects to give to and receive from the other.
A) understanding
B) employment contract
C) psychological contract
D) commitment
42) The semiconductor pioneer Gordon Moore predicted in 1965 that computer power would
double every _______________.
A) five years
B) three years
C) two years
D) twelve months
43) According to current research, the average tenure for millennial employees in a job is
__________ years.
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A) seven
B) five
C) two
D) one
44) The introduction of _______________ fostered an era of “information technology.”
A) electricity
B) globalization
C) computer technology
D) the Internet
45) Which of the following is included in the six forces reshaping management practice?
A) The power of human resources
B) A new worker-employer psychological contract
C) Cultural diversity
D) All of the above.
46) Every organization must respond to the needs of _______________.
A) its customers or clients
B) legal and political constraints
C) economic and technological changes
D) All of the choices are correct.
47) The foundation of organization performance is _______________ performance.
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A) product
B) managerial
C) financial
D) individual
48) Which of the following statements about motivation is true?
A) Motivation is the primary determinant of performance.
B) Most managers do not need to understand motivation.
C) Motivation and the ability to work interact to determine performance.
D) Most behavioral scientists agree that there is one best theory of motivation.
49) Which of the following is considered an influence on individual behavior and motivation
in organizations?
A) individual characteristics
B) individual motivation
C) rewards
D) All of the above.
50) One of the most powerful influences on individual performance is ____________.
A) an organization’s reward system
B) stress
C) national culture
D) All of the above.
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51) A surgical team performing open-heart surgery on a patient is an example of a(n)
_______________ group.
A) informal
B) formal
C) super
D) dedicated
52) The neighborhood book club, which has fifty members, is an example of a(n)
_______________ group.
A) informal
B) formal
C) perseverance
D) developmental
53) _______________ is the ability to get someone to do something you want to be done, or
to make things happen the way you want them to happen.
A) Prestige
B) Perseverance
C) Power
D) Persuasion
54) The essence of _________ is control over others.
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A) power
B) management
C) leadership
D) All of the above.
55) According to the text, organizational survival is related to the ability of management to
do all of the following with information except:
A) Retire it
B) Transmit it
C) Act on it
D) Receive it
56) The power of managers is clearly evidenced when they make decisions about
_______________.
A) the employees’ well-being
B) distributing organizational resources
C) designing and implementing rules and policies
D) All of the choices are correct.
57) How is Zappos CEO Tony Hsieh’s perspective different from many other businesses?
58) What abilities will managers need to be successful in the 21 st century? Which of these
abilities do you have now? How do you plan to acquire the others?
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59) What is meant by the term “diversity?”
60) The psychological contract between workers and employers specifies what each expects
to give and receive from the other. What can you offer an employer, and what do you expect in
return?
61) What is a psychological contract?
62) The power of human resources, globalism, cultural diversity, the rapidity of change, a
new worker-employer psychological contract, and technology are reshaping management
practices. What are the likely outcomes of ignoring or resisting these forces?
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63) What are some of the conclusions about human behavior in the workplace that were
uncovered by the Hawthorne studies?
64) How have the findings of the Hawthorne studies been criticized?
65) What is the “Hawthorne effect”?
66) What are the four basic elements of a system?
67) What are the two main conclusions suggested by systems theory, as it relates to
effectiveness?
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68) What are three things that you, as a manager, can do to lead your team to higher levels of
effectiveness?
69) Identify five short-run indicators that managers can measure to assess the probability of
an organization’s long-run survival.
70) Name three measures of satisfaction as presented in the text.
71) Within the context of systems theory, describe the relationship between the organization
and society.
72) List three ways productivity may be measured.
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73) List three measures of efficiency.
74) What is the relationship of motivation and ability to performance?
75) Identify three common, physical symptoms that are related to stress.
76) World trade is growing at a slower rate than is world gross domestic product.
⊚ true
⊚ false
77) In recent years, Japan and China have become racially diverse societies.
⊚ true
⊚ false
78) Older workers are entering the workforce at decreasing rates.
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⊚ true
⊚ false
79) In a general sense, technology is the process that converts raw materials or intellectual
capital into products or services.
⊚ true
⊚ false
80) Efficiency is defined as the ratio of outputs to inputs.
⊚ true
⊚ false
81) Technology can yield a competitive advantage only when it is utilized effectively.
⊚ true
⊚ false
82) A common body of management knowledge had been developed before the rise of the
Roman Empire.
⊚ true
⊚ false
83) A new industrial era began in the United States around the time of the Civil War.
⊚ true
⊚ false
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84) Information is a commodity that, when applied effectively, can result in higher growth
and productivity.
⊚ true
⊚ false
85) The formal and modern study of management started in Babylonia, around 5000 B.C.
⊚ true
⊚ false
86) According to Frederick W. Taylor, father of scientific management, management and
labor must operate independently to achieve the maximum good for society.
⊚ true
⊚ false
87) Frederick Taylor’s concept of economic rationality of the employee was later
characterized as “Hawthorne effect.”
⊚ true
⊚ false
88) Organizational Behavior (OB) is considered a way of thinking.
⊚ true
⊚ false
89) The field of organizational behavior focuses on just two levels of analysis: individual and
group.
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⊚ true
⊚ false
90) The field of Organizational Behavior (OB) is personality-oriented.
⊚ true
⊚ false
91) In the field of Organizational Behavior (OB), the scientific method is deemed important
in studying variables and relationships.
⊚ true
⊚ false
92) A culturally diverse workforce is becoming a reality in the United States.
⊚ true
⊚ false
93) Mary Parker Follett, following in the footsteps of Taylor’s scientific management,
embraced his view of human needs and workplace relationships.
⊚ true
⊚ false
94) Mary Parker Follett was one of the first management theorists to promote participatory
decision making and decentralization.
⊚ true
⊚ false
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95) Group performance is the foundation of organization performance.
⊚ true
⊚ false
96) The economic data churned out by the government every month fails to identify whether
workers are working harder or smarter.
⊚ true
⊚ false
97) One of the least powerful influences on individual performance is an organization’s
reward system.
⊚ true
⊚ false
98) Jim, Mike, Kathy and La Keisha are all friends at work because of their common interest
in raising chickens. Thus, they constitute an informal group.
⊚ true
⊚ false
99) Organizational survival is related to the ability of management to receive, transmit, and
file information.
⊚ true
⊚ false
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100) Leaders are found in both formal and informal groups.
⊚ true
⊚ false
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Answer Key
Test name: chapter 1
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