61.
(p. 12) “Although there are a lot of differences in the team, Neil, the supervisor, doesn’t seem deterred.”
Which of the following best describes Neil‘s behavior?
62.
(p. 12) “Our supervisor, Daniel, is a great guy. He appreciates the work we do and inspires us to perform
better.” Which of the following best describes Daniel’s behavior?
63.
(p. 14) The _____ contract is the shared expectations between people.
64.
(p. 13) Which of the following is a way to show respect for other person‘s opinions?
65.
(p. 13) Which of the following is the best way to get what you want?
66.
(p. 13) Being right is not good enough if it hurts human relations. What should one do in order to avoid this?
67.
(p. 15) Which of the following is the best logical choice to resolve a human relations problem?
68.
(p. 17) _____ skill is the ability to work well with a diversity of people.
69.
(p. 17) _____ is the ability to influence others and work well in teams.
70.
(p. 17) Which of the following is a leadership skill?
71.
(p. 3) In your own words, explain why human relations skills are important to you. How will they help you in
your career?
72.
(p. 4) Give an example, personal if possible, of a situation in which the goal of human relations was met.
Explain how the individual’s needs were met and how the organizational objectives were achieved.
73.
(p. 4) Give a specific example, personal if possible, that supports the total person approach. Explain how an
individual’s job performance was affected by off-the-job problems.
74.
(p. 6) Give two specific examples of your involvement in human relations—one positive and one negative.
Also identify the level of behavior for each example.
75.
(p. 6) Give two specific examples of how human relations affected your performance—one positive and the
other negative. Be specific in explaining the effects of human relations in both cases.
76.
(p. 9) Give a specific example, personal if possible, of the Hawthorne effect. It could be when a teacher,
coach, or boss gave you special attention that resulted in your increased performance.
77.
(p. 10) Explain how one of the trends or challenges in the field of human relations could personally affect
your human relations.
78.
(p. 11) Do you believe that you can and will develop your human relations abilities and skills through this
course? Explain your answer.
79.
(p. 13) Which 2 of the 10 human relations guidelines need the most effort on your part? Which 2 need the
least? Explain your answers.
80.
(p. 15) Give a specific example of a human relations problem in which you elected to change yourself rather
than the other person or situation. Be sure to identify your changed behavior.
81.
(p. 3) In your opinion, which myth about human relations holds back the development of human relations
skills more than any of the others?
82.
(p. 8-9) Which person‘s contribution to the history of human relations do you find to be the most impressive?
83.
(p. 10) Which one of the trends or challenges do you believe is the most relevant to the field of human
relations?
84.
(p. 12-13) Which one of the 10 guidelines for effective human relations do you think is the most important?
85.
(p. 14-15) Of the three ways to handle human relations problems, which ones are the easiest and hardest for you?
86.
(p. 18-19) Of the intrapersonal, interpersonal, and leadership skills, which one is your strongest? Your weakest?
87.
(p. 3) What are the myths about human relations? Explain them.
88.
(p. 4) What is the goal of human relations? Explain the total person approach.
89.
(p. 4-5) Explain the three levels of behavior.
90.
(p. 6) Define performance and explain how the systems effect affects performance.
91.
(p. 9) What is the Hawthorne effect? How did managers use the knowledge of the Hawthorne studies?
92.
(p. 10) What are some of the trends and challenges of human relations?
93.
(p. 12-13) What are the 10 human relations guidelines?
94.
(p. 13-15) How do human relations problems occur? Explain the three alternatives to resolving a human relations
problem.
95.
(p. 17) What are competencies? Define the three human relation skills.
Fill in the Blank Questions
96.
(p. 3) The term _____ means interactions among people.
97.
(p. 4) A(n) _____ occurs when an organization and its employees both get what they want.
98.
(p. 4) The _____ realizes that an organization employs the whole person, not just his or her job skills.
99.
(p. 4) _____ is what people do and say, and its three levels are individual, group, and organizational.
100.
(p. 4) _____, as a level of behavior, consists of the things two or more people do and say as they interact.
101.
(p. 4) A(n) _____ is a group of people working to achieve one or more objectives.
102.
(p. 5) _____ is the collective behavior of an organization’s individuals and groups.
103.
(p. 8) _____ managers focused on production, not people.
104.
(p. 9) With the knowledge of the results of the _____ conducted by Elton Mayo and his associates, some
managers used human relations as a means of manipulating employees, while others took the attitude that a
happy worker is a productive worker.
105.
(p. 13) We learn more by _____ than we do by talking.