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1.
(p. 3) Technical skills are more important than human relations skills.
2.
(p. 3) Human relations is just common sense.
3.
(p. 3) People are an organization's most valuable asset, not technology, because people working together
develop technology.
4.
(p. 3) Leaders are born, not made.
5.
(p. 3) Leadership skills are inborn and cannot be developed.
6.
(p. 4) The goal of human relations is to create a win-win situation by satisfying employee needs while
achieving organizational objectives.
7.
(p. 4) The total person approach realizes that an organization employs the whole person, not just his or her job
skills.
8.
(p. 5) The focus of the first level of behavior is on the organization as a whole.
9.
(p. 6) The systems effect occurs only when the organization and the employees both get what they want.
10.
(p. 6) The systems approach focuses on the whole system with an emphasis on the relationships between its
parts.
11.
(p. 8) Businesses during the Industrial Revolution were concerned with profits, not employees, and managers
viewed people only as a source of production.
12.
(p. 9) The Hawthorne effect focuses on the fact that all people in an organization are affected by at least one
other person, and each person affects the whole group or organization.
13.
(p. 9) Transactional analysis integrates common business practices in the United States and Japan into one
middle-ground framework appropriate for use in the United States.
14.
(p. 12) One of the reasons people fail is the it's all about me syndrome.
15.
(p. 15) Blaming the other party and trying to change a situation enable you to ignore your own behavior, which
may be the actual cause of the human relations problem.
16.
(p. 17) Business skill is a human relations skill.
17.
(p. 17) You can be a leader without being a manager.
18.
(p. 17) Leadership skills are always based on one's managerial skills.
19.
(p. 17) Interpersonal skill is the ability to work well with a diversity of people.
20.
(p. 17) Interpersonal skills are also called self-management abilities.
21.
(p. 3) Which of the following statements is a myth about human relations?
22.
(p. 3) Which of the following statements is a fact about human relations?
23.
(p. 3) Which of the following statements is a fact about human relations?
24.
(p. 3) Which of the following is an organization's most valuable asset?
25.
(p. 3) Which of the following is the most common cause of management failure?
26.
(p. 3) Which of the following statements is a myth about human relations?
27.
(p. 4) The goal of _____ is to create a win-win situation by satisfying employee needs while achieving
organizational objectives.
28.
(p. 4) A _____ situation occurs when an organization and its employees both get what they want.
29.
(p. 4) The _____ realizes that an organization employs the whole individual, not just his or her job skills.
30.
(p. 4) "My boss let me out early from work to watch my son play football. All I had to do was get all my
work done for the day before I left." This scenario best reflects a _____ situation.
31.
(p. 4) "Mark and Steve work very well on projects together and seem to enjoy what they do." Which of the
following does this statement best illustrate?
32.
(p. 4) "Donna is allowed to go home an hour earlier than the rest of us as her babysitter leaves at four."
Which of the following is this statement an example of?
33.
(p. 4) "Norah is a new employee who greets everyone and is hardworking." Which of the following is this
statement an example of?
34.
(p. 4) "The members of the marketing department are having a meeting. There is a lot of disagreement over
the content of the next advertisement." This scenario best illustrates the _____ level of behavior.
35.
(p. 4) "The manager is developing a part-time employee work schedule for the next week and will be busy
for a couple of hours." This statement best illustrates the _____ level of behavior.
36.
(p. 4) "The production department just set a record for the highest number of units made in an eight-hour
period." This statement best illustrates the _____ level of behavior.
37.
(p. 4) "Prolifik, a software startup, received an award for the best innovative business." This statement best
illustrates the _____ level of behavior.
38.
(p. 6) _____ is the extent to which expectations or objectives have been met.
39.
(p. 6) Jack, an employee at Eco Systems Inc., gave the board of directors a presentation on the product
launch plan for their new product. His presentation was highly appreciated as it covered most of the queries that
the directors had about this launch. Which of the following does Jack's action best reflect?
40.
(p. 6) Under the _____, all people in an organization are affected by at least one other person, and each
person affects the whole group or organization.
41.
(p. 7) Popularly called _____ and rooted in the behavioral sciences, the science of human relations was
developed in the late 1940s.
42.
(p. 8) Which of the following was an assumption of scientific managers?
43.
(p. 9) During the 1960s, _____ published Theory X and Theory Y.
44.
(p. 9) Elton Mayo is known as the ____.
45.
(p. 9) Which of the following refers to an increase in performance caused by the special attention given to
employees, rather than tangible changes in the work?
46.
(p. 9) _____ integrates common business practices in the United States and Japan into one middle-ground
framework appropriate for use in the United States.
47.
(p. 9) _____ introduced transactional analysis during the 1960s.
48.
(p. 9) The research conducted by _____ to determine the characteristics of successful organizations was later
criticized during the 1980s.
49.
(p. 9) Eric Berne introduced _____.
50.
(p. 9) Who developed Theory Z?
51.
(p. 9) "During this period, employees had more input into management decisions and how they performed
their jobs. The use of groups and teams also became popular." To which of the following periods are these
statements referring?
52.
(p. 10) "We have to find a way to improve our services to get an edge over our competitors." Which of the
following challenges in the field of human relations does this statement reflect?
53.
(p. 10) "The new batch of executives needs to be trained on the company's social networking platform."
Which of the following challenges in the field of human relations does this statement reflect?
54.
(p. 10) "There are many Asians and Europeans working in our company." Which of the following challenges
in the field of human relations does this statement reflect?
55.
(p. 12) Which of the following is a human relations guideline?
56.
(p. 12) Which of the following is a characteristic of successful people?
57.
(p. 12) Which of the following is a reason people fail?
58.
(p. 13) Which of the following statements is most likely to make people defensive and cause arguments?
59.
(p. 12-13) Aaron has started working for a new firm. There are thirty people on his floor. He is having problems
remembering their names. Which of the following should Aaron do to improve his ability to recall names?
60.
(p. 12-13) Nancy, an employee at MegaWorks Corp., has been on the job for only a week. She needs to ask the
accountant some questions, but she does not remember his name. Which of the following would be most
appropriate for Nancy to do before contacting the accountant?
