Instructor Resource
Kavanagh and Johnson, Human Resource Information Systems: Basics, Applications, and Future Directions, 4e
SAGE Publishing, 2018
Chapter 8: HR Administration and HRIS
Test Bank
Multiple Choice
1. “The practice of contracting with vendors to perform HR services and activities” best
describes which of the following?
a. shared service center
b. outsourcing
c. offshoring
d. self-service portal
2. “An electronic means for a company’s employees to access its HR services and
information” is associated with which acronym?
a. ESS
b. MSS
c. SOA
d. XML
3. OSHA is primarily concerned with which of the following?
a. providing employment protection to individuals with disabilities
b. providing employment protection to individuals 40 years or older
c. preventing failure or refusal to hire or discharge individuals because of an individual’s
race, color, religion, sex, or national origin
d. providing individuals with a safe workplace
4. Which of the follow is NOT a component of Kaplan and Norton’s (1996) balanced
scorecard?
a. financial
b. internal business processes
c. customer
d. innovation
5. Which of the following is true about the EEO-1 report?
a. All private employers must fill out an EEO-1 report.
b. The EEOC strongly suggests HR managers to report racial/ethnic categories for
employees.
c. The EEOC is strongly encouraging online reporting of the EEO-1.
d. Currently, individuals can only be classified in one race/ethnicity category.
6. ______ is described as “a paradigm for organizing and utilizing distributed
[computing] capabilities that may be under the control of different ownership domains . .
. providing a uniform means to offer, discover, interact with and use capabilities to
produce desired [business] effects.”
a. Service-oriented architecture
b. Extensible markup language
c. A self-service portal
Instructor Resource
Kavanagh and Johnson, Human Resource Information Systems: Basics, Applications, and Future Directions, 4e
SAGE Publishing, 2018
d. A shared-service center
7. ______ is best described as an “electronic access point to an organization’s HRM
information, such as company policies, benefits registration, and an individual’s payroll
data or other records; access may be via the organization’s computers and intranet or
remotely from other locations via the Internet.”
a. A self-service portal
b. A shared-service center
c. Outsourcing
d. Offshoring
8. ______ is best described as a “technology-enabled HRM group focused on value
creation by providing excellent service to internal customers while reducing costs
through increased efficiency and continuous improvement.”
a. A self-service portal
b. A shared-service center
c. Outsourcing
d. Offshoring
9. The process of obtaining information about jobs is called ______.
a. job evaluation
b. person analysis
c. job description
d. job analysis
Instructor Resource
Kavanagh and Johnson, Human Resource Information Systems: Basics, Applications, and Future Directions, 4e
SAGE Publishing, 2018
True/False
1. An affirmative action plan (AAP) is a written report detailing how an employer actively
seeks to hire and promote individuals in protected classes.
2. For employers with government contracts totaling $1,000,000 or more, the Office of
Federal Contract Compliance Procedures (OFCCP) requires that an AAP be completed.
3. Job analysis defines the working contract between the employee and the
organization.
4. The Age Discrimination in Employment Act (ADEA) is the 1967 federal legislation
prohibiting illegal discrimination in employment against individuals 50 years of age and
older.
5. The Americans with Disabilities Act (ADA) was developed the same year as the
ADEA and prohibits illegal discrimination in employment against individuals with
disabilities.
6. The balanced scorecard is a means of measuring strategic organizational
performance that gives managers a chance to look at their company from the
perspectives of stakeholders, including external customers, employees, and
shareholders.
7. The Civil Rights Act, Title VII, is the 1964 federal legislation prohibiting illegal
discrimination in employment based on individuals’ race, sex, religion, or national origin.
8. Equal employment opportunity (EEO) is the condition in which all individuals have an
equal chance for employment, regardless of their race, color, religion, sex, age,
disability, or national origin, as established in federal legislation and the U.S.
Constitution and its Amendments (13 and 14).
9. The Family and Medical Leave Act (FMLA) is the federal legislation that requires
organizations with 50 or more employees to provide up to 12 weeks of paid leave after
childbirth or adoption, to care for a seriously ill family member, or for an employee’s own
serious illness.
10. The Occupational Safety and Health Act (OSHA) is a law that authorizes the federal
government to establish and enforce occupational safety and health standards for all
places of employment affecting interstate commerce.
11. SOA is a collection of internal and external services that can communicate with
each other by point-to-point data exchange or through coordination among different
services to achieve a business purpose.
12. The Occupational Safety and Health Act (OSHA) is a law that authorizes the federal
government to establish and enforce occupational safety and health standards for all
places of employment affecting interstate commerce.
13. Outsourcing is an organization’s use of groups outside the U.S. to provide services
(e.g., HR call centers) to achieve strategic organizational goals.
14. Offshoring is an organization’s use of an outside group to provide from a few (e.g.,
recruiting, compensation processing) to a broad set of services (e.g., all HR functions)
to achieve strategic organizational goals.
Essay
1. Describe what is meant by service-oriented architecture (SOA).
2. Please briefly describe a self-service portal.
3. Please briefly describe a shared service center (SSC).
4. Please briefly describe outsourcing.
5. Please briefly describe offshoring.
Instructor Resource
Kavanagh and Johnson, Human Resource Information Systems: Basics, Applications, and Future Directions, 4e
SAGE Publishing, 2018
6. Please list and describe three advantages of self-service portals for HR
administration.
7. Please list three disadvantages of self-service portals for HR administration.
8. How can an HRIS assist in the process of developing and maintaining accurate and
up–to-date job descriptions?
