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Chapter 1: Introduction and Conceptual Framework
Test Bank
Multiple Choice
1. Effective diversity management should encompass which four principles:
a. Vision, integrity, drive and appreciation
b. Ethics, fairness, manners and creativity
c. Vision, ethics, respect and creativity
d. Creativity, humor, goal orientation and respect
2. Which of the following is not one of the four classes of a good manager according to the Chinese
tradition?
a. Scholars
b. Merchants
c. Farmers
d. Tradesmen
3. Which of these principles/qualities are included in laying the groundwork for sound diversity
management ?
a. Ambition
b. Humor
c. Adaptability
d. Humanity
4. According to Chinese ancient wisdom, how many classes of human beings exist:
a. Ten
b. Four
c. Six
d. One
5. The composition of today’s workforce is changing due to:
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a. Immigration
b. Fertility rates
c. Interracial marriage
d. Increased longevity
6. John is a new manager at a multinational company. He would like to help his company increase their
revenues over last year’s performance.His company is headquartered in the United States with main
offices in Japan, China, South America, and Canada. As a manager of a diverse set of employees what
can John do to help his people excel?
a. Establish a single culture and tell everyone to follow it
b. Find a way to make the differences a virtue
c. Encourage like groups to associate together
d. Assign employees to homogeneous work teams
7. Joe and Bob are both regional managers with the ABC company whose central corporate office is in
Texas. They both have developed great new capabilities for their market and will implement them as soon
as headquarters approves. Joe and Bob are employees of what kind of corporation?
a. Multinational
b. Global
c. National
d. International
8. Susan is the CEO of a large corporation and she has decided to grow her company and start selling
her products and services globally. Her plan is to establish offices in Spain, Italy, and Germany and
relocate her senior executives to each of those markets so that they can run the business from there.
What type of corporation is Susan establishing?
a. Global
b. Multinational
c. Transnational
d. International
9. Bartlett and Ghoshal (1989) offer a framework for corporate cultures relevant to global workplace
diversity. Inclusive in their typology are what kind of corporations?
a. National
b. Global
c. Transnational
d. Pan national
10. Which type of corporation strives for efficiency across all of its markets and treats the world market as
an integrated whole?
a. Global
b. National
c. International
d. Multinational
11. Successful management of today’s increasingly diverse workforce is among the most important global
challenges faced by:
a. Corporate Leaders
b. Community leaders
c. International legislators
d. Political leaders
12. What type of company has its central corporate office making dominant decisions, though each
national or regional operation has some autonomy in business decision-making? These companies also
develop strategic capabilities that allow them to be sensitive and responsive to differences in national
environments around the world.
a. Global Companies
b. International Corporations
c. Multinational Companies
d. National Companies
13. In the context of the globalized economy, most large companies fall into what category?
a. Global Companies
b. International Corporations
c. National Companies
d. Multinational Companies
14. The composition of the workforce continues to change. As a result, what is there a growing demand
for ?
a. Equal rights
b. Tolerance
c. Humanity
d. Separation
15. Most large corporations outside of their national borders. For corporations that are not multinational or
international, who do they rely on to sell to customers beyond their borders ?
a. Employees on travel
b. Vendors
c. Telephone centers
d. Online sales
16. What is the determinant that marks the difference between MNCs that are able to leverage national
differences as a virtue rather than an hindrance in handling local-global tensions?
a. Size of the company
b. Conservatism of views
c. Specific strategies employed
d. Visionary leader
17. Which category of companies is characterized by an organization culture which is primarily influenced
by the home country?
a. International
b. Multinational
c. Global
d. National
18. As a first step to utilizing diversity what must companies do ?
a. Establish policies
b. Learn the human side
c. Train managers
d. Foster team building
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19. There are three unique corporate cultures relevant to global workforce diversity. The first is
international corporations, the second is multinational corporation’s. What is the third corporate culture?
a. Global
b. National
c. Transnational
d. Pan national
20. Homogeneous societies have historically been resistant to migration, why now are many becoming
more accepting?
a. In order to attract higher skilled labor
b. Border protection has become too hard to police
c. To maintain current working age population levels
d. More job opportunities are available
21. Countries faced with signficant decreases in their working age population will need to :
a. Expand the working age to employ more workers younger than 15
b. Increase the countries population through immigration
c. Incentivize citizens to have more children
d. Accept the reality that they will no longer be as competitive in the global economy
22. Global economic trends have included both opportunities and hardships for organizations. What were
the effects of decreases in the demands for multinational workers during the global economic downturn ?
a. Company profits were reduced
b. Many immigrants were displaced from their jobs
c. Organizations stopped hiring foreign workers
d. Skilled workers took job as unskilled labor
23. Many United Nations member countries are opening up their borders and welcoming hundred
thousands immigrants every year. What problem are they trying to solve ?
a. Sustaining adequate levels of working age populations
b. Replacing citizens who chose to migrate elsewhere
c. To satisfy demands for higher skilled labor
d. To satisfy demands for higher unskilled labor
24. Many developing countries have experienced increases in their young adult population. What factors
have led to this phenomenon ?
a. Increased marriages
b. Public health knowledge
c. Greater unemployment
d. Influx of younger immigrants
25. Through the 1980’s and into the 21st century, women have been motivated to independently migrate.
What factors contributed to this ?
a. Career pursuit ; increased opportunities
b. Economic growth ; labor market changes
c. Opportunity to travel ; economic growth
d. Social networking; marriage opportunities
26. As a result of increased heterogeneity in the workforce many organizations must find ways to deal
with new organization dynamics. What major issue confronts most organizations dealing with increasing
heterogeneity?
a. Hostile intergroup relations
b. Interracial marriages among employees
c. In groups and out groups
d. Barriers to job opportunities
27. In Germany, Italy, Japan and the Russian Federation. What does the UN project will happen to the
working age population ,people between the ages of 15 to 64?
a. Grow
b. Decline
c. Stay the same
d. They are not sure
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28. At the national level in most of the world, what is the most important human component of diversity?
a. Immigrants
b. Young people
c. Women
d. Gender identity
29. The experience of feeling socially excluded in the workplace palys a critical role in employee
satsifaction and turnover. What can organizations do to combat exclusion ?
a. Organize social gatherings
b. Celebrate multicultural holidays
c. Flatten out perceived status levels among groups
d. Create employee affinity groups
30. Different regions of the world often use different terminology and have a different focus on diversity
depending on their world view. In North America the focus is on diversity of the workforce, what focus has
Europe had?
a. Immigration
b. Gender roles
c. Anti discrimination and fairness
d. Demography of the workforce
31. John was an eager new regional manager in Eagle Inc, a global manufacturing company. His first day
arriving at his regional office he called all of his employees together and shared with them how important
it was to him that all employees felt included and valued in the organization. He explained that starting
immediately, all employees would have greater access to the corporations information. Additionally he
encouraged everyone to form networking and affinity groups to build connections with their coworkers.
What else should John do to enhance inclusion?
a. Include “inclusion” as a performance element for his supervisors
b. Establish an ‘Office of Inclusion’
c. Require mandatory attendance at all office parties
d. Involve employees in the decision-making process
32. What consequences do individuals with employer–perceived membership in a disfavored identity
group experience?
a. Exclusion from corporate events
b. Exclusion from job opportunities
c. Exclusion from holiday parties
d. Exclusion from training opportunities
33. What are the effects that research on organizational demography report for individuals with “minority”
status in the organization?
a. Depression
b. Increased turnover intentions
c. Lack of personal efficacy in team and one-on–one relationships
d. Poor performance appraisals
34. What debates have been triggered among European countries as a result of increased movement of
individuals and groups across national boundaries ?
a. The economic burden of immigration
b. The need for language training
c. The need for new immigration laws
d. The multicultural nature of their societies
35. Social psychological theories regarding diversity ; social identity and intergroup relations have been
developed primarily in which two regions?
a. North America ; South America
b. North America ; Western Europe
c. Europe ; North America
d. Eastern Europe ; North America
36. Within the organizational context, the inclusion-exclusion construct is a continuum which includes:
a. Participation in decision-making ; access to organization performance info ; career promotion
opportunities
b. Inclusion in organization processes ; connectedness to coworkers ; participation in decision-making
c. Inclusion in financial decision-making ; inclusion in profit sharing ; access to organization performance
information
d. Inclusion in important workplace interactions ; participation in informal interaction networks ; inclusion
in organization processes
37. Which of the following is not an activity representative of an inclusive workplace model?
a. Coordinates affinity group meetings and networking events
b. Values and utilizes individual and intergroup differences within its workforce
c. Cooperates with and contributes to its surrounding community
d. Alleviates the needs of disadvantaged groups in its wider environment
38. What types of things did the Hai Ha-Kotobuki company do to accomodate their employees and foster
an inclusionary workplace?
a. Implemented flexible work conditions for HIV staff
b. Educated employees on health related issues
c. Increased health care coverage for HIV staff
d. Encouraged community involvment in HIV prevention campaigns
39. Inclusionary corporate practices constitute good business and benefits. Which of the benefits are
supported by research evidence?
a. Cost savings due to increased employee satisfaction
b. Industry recognition as a best place to work
c. Improved productivity
d. Higher quality candidates compete for job opportunities
40. What value framework is the inclusive workplace model based on?
a. pluralistic
b. humanistic
c. cognitive
d. none of the above
41. What actions did The Port Authority of New York engage in that was an example of their
acknowledgement of their responsibility to the wider community ?
a. Implemented the Operation Alternative program
b. Kept the transportation-related facilities clean
c. Instructed the police to remove all homeless people from the terminals
d. Established additional bathroom facilities with showers to promote better cleanliness
42. How does The Delta Cafes Group (Case Example – 1.3) view their workforce ?
a. A disposable labor force
b. An upwardly mobile labor force
c. An uneducated, unskilled labor force
d. A skilled labor force
43. The LaSiembra Co Op (Case Example – 1.4) is a great example of an inclusionary workplace. What
founding principle(s) helped them to achieve this reputation ?
a. Fair wages and working conditions
b. A tradition of having multicultural celebrations
c. Allowed employees time off to celebrate personal religious holidays
d. Members of traditionally disadvantaged groups were given extra consideration for promotion
opportunities
44. What is the desired outcome of good diversity management?
a. Happy employees
b. Greater business profits
c. Successful and seamless inclusion
d. Multilingual workforce
45. What does this text offer to managers who want to create an inclusive organization culture?
a. Diversity definition
b. Cross cultural understanding
c. Business strategies
d. Practical guidelines
46. Where should today’s global businesses focus their primary efforts of diversity?
a. Righting past wrongs
b. Managing a hetereogenenous workforce
c. Addressing under representation of specific groups
d. Managing conflict as a result of a diverse workgroup
47. In order for diversity programs not to be fleeting trends, what foundation is necessary ?
a. Strong legislation; proactive public policy
b. Ethical practices ; short term organizational changes
c. Financial goals ; practical benefits
d. All of the above
48. In addition to removing barriers what else do organizations need to do to alleviate both social and
economic tensions in society?
a. Increase employees economic purchasing power
b. Create more jobs for disavantaged citizens
c. Have diversity celebrations in the community
d. Actively encourage participation of members of diverse groups
49. In the inclusive workplace model what is an organization’s responsibility in regards to the local
community ?
a. Active participation and cooperation in the community
b. Occaisional support of community activities if time is available
c. The organization and community do not need interaction
d. They only need to participate in state and federal sponsored community programs
50. Equal Employment Opportunity (EEO) legislation means:
a. Companies need to take positive steps to ensure a balanced racial and ethnic workforce
b. It is against the law to discriminate in hiring among applicants for employment
c. Companies are proactive and aim to achieve a diverse and heterogeneous workforce that values
employee differences
d. Companies contribute to local as well as global community
True/False
1. The composition of today’s workforce is dramatically changing
2. International corporations encourage their regional markets to develop capabilities that are responsive
to their local market.
3. The problems of managing today’s diverse workforce do not stem form the heterogeneity of the
workforce itself.
4. In global companies the central corporate office still has the dominant decision-making power.
5. Soliciting input from employees with different backgrounds and life experiences positively impact the
companies external outputs and internal processes.
6. Women migrate autonomously in far less numbers than men.
7. Global legislative trends banning discrimination have required employers to provide designated groups
a competitive advantage when seeking jobs.
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8. Unbalanced fertility rates in different regions of the world are projected to create unprecedented
workforce tensions.
9. Historically, only a small proportion of women worked in the informal economy like agriculture.
10. Exclusion of underprivileged groups not only stunts the economic growth of these groups it also
directly affects long-term corporate earnings.
11. Workforce diversity literature and the diversity research field is fairly comprehensive with consistent
frameworks and terminology addressing a variety of cultural contexts
12. Race, gender and social class are common determinants of exclusion across multiple cultures.
13. The inclusive workplace model suggest that corporations also have the responsibility to cooperate
with and contribute to the local community.
14. Organizations should contribute to local communities if in return they are deriving profits from local
institutions.
15. The focus on diversity in the global business today is due to civil right legislation and from business
initiated affirmative action plans.
Essay
1. Worker migration and immigration are driving significant change in the composition of the workforce.
What challenges/opportunities does this present for large corporations?
2. Homogenous societies have become heterogeneous, what factors have lead to the irreversibilitity of
this trend?
3. What are the micro and macro impacts of women’s increased presence in the formal labor force?
4. George is the CEO of Fallon Inc, a multinational corporation operating in several European and Asian
countries. In the past few years George has noticed several demographic, economic and legislative
trends, all of which have the potential of impactinghis company’s bottom line profits. George has decided
not to react to these tredns and to leave his current policies in place. What challenges/consequences
might George face by ignoring these trends.
5. Global legislative trends banning discrimination have required employers to institute policies that
ensure fair treatment of all employees. Give an example of one such policy and discuss what an
organization must consider when implementing the policy.
6. One of the most significant problems facing today’s diverse workforce is exclusion. What can a first line
supervisor do to create an inclusive workplace?
7. Social psychological theories regarding diversity, social identity and intergroup relations have primarily
been developedonly in North America and Western Europe. How might this shape the development of
resultant theories and frameworks for global diversity?
8. Gwen is a junior member of the Kaledioscope Corporation, a large global company operating in 28
countries around the globe. Gwen’s responsibilities include both business operations and human
resources (HR) functions. She has observed that her organization could really grow if they had a stronger
plan to leverage diversity. What business case can Gwen make to convince her CEO, CFO and fellow
executives to invest in diversity management?
9. What are the key components of the inclusive workplace model?
10. Compare and contrast an inclusionary workplace vs an exclusionary workplace
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General Skill Areas
• Written and oral communication (able to communicate effectively orally and in writing)
• Ethical understanding and reasoning (able to identify ethical issues and address the issues in
a socially responsible manner)
• Analytical thinking (able to analyze and frame problems)
• Information technology (able to use current technologies in business and management
contexts)
• Interpersonal relations and teamwork (able to work effectively with others and in team
environments)
• Diverse and multicultural work environments (able to work effectively in diverse
environments)
• Reflective thinking (able to understand oneself in the context of society)
• Application of knowledge (able to translate knowledge of business and management into
practice)
General Business and Management Knowledge Areas
• Economic, political, regulatory, legal, technological, and social contexts of organizations in a
global society
• Social responsibility, including sustainability, and ethical behavior and approaches to
management
• Financial theories, analysis, reporting, and markets
• Systems and processes in organizations, including planning and design,
production/operations, supply chains, marketing, and distribution
• Group and individual behaviors in organizations and society
• Information technology and statistics/quantitative methods impacts on business practices to
include data creation, data sharing, data analytics, data mining, data reporting, and storage
between and across organizations including related ethical issues
General Business Master’s Degree Programs
• Leading in organizational situations
• Managing in a global context
• Thinking creatively
• Making sound decisions and exercising good judgment under uncertainty
• Integrating knowledge across fields