Which of the following is true of business format franchising?
a) The franchiser exercises very little control over the franchisee’s business operations.
b) Gasoline service stations and truck dealerships use this form of franchising.
c) The franchiser provides assistance to the franchisee to train franchise personnel.
d) Franchisees concentrate on handling the franchiser’s product line and identify their
business with that firm.
Which of the following should an interviewer do to improve the diagnostic interview
process?
a) Ask the obvious questions.
b) Focus as much attention as possible on a candidate’s self-evaluation.
c) Be very clear about job performance expectations.
d) Rely mostly on past credentials.
There is now a greater effort in small firms to hire qualified persons without regard to
race, sex, religion, color, creed, age, or disabilities. This illustrates enlightened _____.