Employees who are good performers at nonmanagerial levels usually make good
managers.
The industry group with the largest volume of sales in a business format franchising is
automobile and truck dealerships.
Linda, a customer service agent at Dowling Manufacturers Inc., was moved from the
home appliances department to the fashion apparel department. Her job title and pay
remained the same. This is an example of transferring.
Which of the following is an advantage of cross-training?
a) It helps employees specialize in their area of work.
b) It blends the learning of theory with practice in the techniques of the job.
c) It is most effective for young people who cannot finish a high school program.
d) It keeps workers more interested in their jobs.