_____ is a negotiation tactic that involves taking an abnormally high initial position on
an issue.
a. Low ball
b. High ball
c. Best and final offer
d. Curve ball
e. Knuckleball
In supplier evaluation, different aspects of _____ include managements commitment to
continuous process and quality improvement, its overall professional ability and
experience, its ability to maintain positive relationships with its workforce, and its
willingness to develop a closer working relationship with the buyer.
a. management capability
b. process and design capabilities
c. financial condition and cost structure
d. planning and control systems
e. environmental regulation compliance
A common approach for coordinating work efforts is to rely on audio conferencing of
skype type visual meeting at scheduled time intervals.
a. True
b. False
All of the following are opportunities for supplier cost reductions except _____.
a. process capability
b. plant utilization
c. learning-curve effect
d. ability to vote out the suppliers labor union
e. management capability
A grassroots TQM effort that emanates from the lower levels of the organization is
doomed to failure without active and visible top management commitment and support.
a. True
b. False
It is often easy to go back and negotiate what contractual terms actually mean once the
contract has been signed and a period of time has passed.
a. True
b. False
A key characteristic of a/an _____ is a lack of processing by the supplier into a newly
formed product.
a. component
b. semifinished product
c. finished good
d. MRO item
e. raw material
A/An _____ is a proposal or expression by one person that he or she is willing to do
something for certain terms.
a. consideration
b. habeas corpus
c. acceptance
d. clause
e. offer
All of the following are examples of appraisal costs except _____.
a. laboratory testing of prototypes and samples
b. production inspection activities
c. development and maintenance of a quality management system
d. development and maintenance of a quality management system
e. incoming materials inspections
Quality is only for manufacturing.
a. True
b. False
[A/An] _____ is an intervention between conflicting parties to promote reconciliation,
settlement, or compromise.
a. mediation
b. arbitration
c. litigation
d. mini trial
e. rent-a-judge
Which of the following is not one of the benefits of a supplier performance module in
an e-sourcing suite?
a. Providing input into supplier selection considering total costs, not just price.
b. Isolating supplier process inefficiencies.
c. Improving total cycle times.
d. Providing suppliers with reliable feedback on their historical performance.
e. Updating a suppliers physical address and contact information.
_____ occurs when a team does not complete its task in the best or most efficient
manner or members are not motivated to employ their resources to create a successful
outcome.
a. Groupthink
b. KPI
c. Collaboration
d. Process loss
e. Synergy
_____ means that inventory moves through the supply chain continuously with minimal
queueing or non-value-adding activity being performed.
a. Pull
b. WIP
c. MRO
d. Flow
e. Push
Sharing the underlying interests behind a position may cause a negotiators power to
shift toward the other party, ultimately resulting in a less than desired outcome.
a. True
b. False