There are many advantages of an ethical organization, but it generally has little to do
with employee commitment and motivation to excel.
Support activities provide support for primary activities, but not each other.
Procter and Gamble developed a laundry detergent compaction technique that appeals
to consumers, retailers, shipping and wholesalers, and environmentalists. This is an
example of stakeholder symbiosis.
In considering the business from the innovation and learning perspective using the
balanced scorecard, the ability of the firm to do well is more dependent on its intangible
and tangible assets.
Typically, intense rivalry in domestic markets does not force firms to look outside their
national boundaries for new markets.
In the integrity-based approach to ethics management, behavioral assumptions include
that social beings are guided by material self-interest, values, ideals, and peers.
Referent power refers to manager identification with his or her employees.
Tangible resources are assets that are relatively easy to identify such as financial and
physical assets.
The term, angel investors, refers to private individuals who provide seed capital to
young ventures.
Similar businesses working together or the affiliation of a business with a strong parent
can strengthen the bargaining position of a company relative to suppliers and
customers.
As an industry matures, there are greater opportunities for change and so innovations
tend to be more radical.
When Peter Loscher took over as CEO at Siemens in 2007, he lacked internal
connections. He used formal bases of power to bring about organizational change and
increase a customer orientation.
A global startup typically benefits from lower communication, coordination, and
transportation costs.
One of the ways entrepreneurs achieve success is by using resources more efficiently.
This is an example of how entrepreneurs use ______________ strategy.
A. an imitative
B. a low-cost leader
C. a differentiation
D. a combination
How do infomediaries and consumer information websites increase the intensity of
competitive rivalry?
A. by shifting customers away from issues of price
B. by making competitors in cyberspace seem less equally balanced
C. by consolidating the marketing message that consumers use to make a purchase
decision to a few key pieces of information that the selling company has little control
over
D. by highlighting unique selling advantages of a firm
As markets mature, ___________.
A. costs continue to increase
B. application for patents increase
C. there is increasing emphasis on efficiency
D. differentiation opportunities increase
Poor organizational design by leaders can result in all of the following except
_____________.
A. insufficient mechanisms that integrate and coordinate activities across the firm
B. inadequate accountability among managers and employees
C. inappropriate budgeting and control systems
D. teams, systems, and organizational processes that facilitate implementation
End users are not ____________.
A. the final consumers in a distribution channel
B. usually the C in B2C
C. likely to have greater bargaining power because of the Internet
D. the first customers in a distribution channel
High pressure for local adaptation combined with low pressure for lower costs would
suggest what type of international strategy?
A. global strategy
B. multidomestic strategy
C. transnational strategy
D. overall cost leadership strategy
An important implication of the balanced scorecard approach is that _______________.
A. managers need to recognize that satisfaction of stockholder demands is their primary
job
B. the key emphasis on customer satisfaction and financial goals are only a means to
that end
C. managers should not look at their job as primarily balancing stakeholder demands
D. gains in financial performance and customer satisfaction must come at a cost of
employee satisfaction
Which of the following is not a part of the three broad sets of capabilities that a leader
should possess?
A. technical skills
B. cognitive abilities
C. physical abilities
D. emotional intelligence
In social network analysis, the importance of ties connecting heterogeneous people that
help to ensure a wide range of diversity in information and perspective is known as
___________.
A. closure
B. bridging relationships
C. redundancy
D. social supports
If an international firm has a global strategy and a relatively low level of product
diversity, the best choice for its organizational structure is ______________ structure.
A. a worldwide functional
B. a worldwide product division
C. a worldwide matrix
D. an international division
Which one of the following explains why so few firms are global?
A. Culture, language, and religion are similar between countries.
B. Legal and political systems are similar between countries.
C. Governments are increasing trade restrictions in general.
D. Geographic distance is multiplied by distance in culture, language, religion, and
legal and political systems.
If a firm outsources some parts of its value chain in order to reduce costs and increase
quality and at the same time engages in multiple alliances to penetrate new markets, this
is a example of a firm using a ______________ of organizational types.
A. combination
B. boundaryless consortium
C. bounded consortium
D. barrier free collection
Radical innovations _____________.
A. often result in quick profits
B. often represent technological breakthroughs
C. usually apply to products and processes simultaneously
D. usually cannot be patented
Primary value chain activities that involve the effective layout of receiving dock
operations (inbound logistics) and support value chain activities that include expertise
in process engineering (technology development) characterize what generic strategy?
A. differentiation
B. differentiation focus
C. overall cost leadership
D. stuck-in-the-middle
Inspiring and motivating people with a mission or purpose is a ______________ for
developing an organization that can learn and adapt.
A. necessary and sufficient condition
B. necessary, but not a sufficient condition
C. goal, but not a necessary condition
D. goal and a required precondition