A person uncomfortable with his employer’s unspoken policy of hiring only white men
is experiencing
a. a conflict of interest.
b. an ethical issue.
c. a feeling of guilt.
d. cognitive dissonance.
e. a moral attribute.
Which of the following are nottypically secondary stakeholders?
a. Television news anchors
b. Special-interest groups
c. Customers
d. Trade associations
e. Journalists
Individuals, often from the same department, who band together for purposes that may
or may not be relevant to the organization are called
a. quality circles.
b. informal groups.
c. teams.
d. work groups.
e. committees.
At the heart of the Federal Sentencing Guidelines for Organizations is a
a. “tit-for-tat” philosophy that punishes wrongdoing.
b. Golden Rule philosophy.
c. Iron Fist philosophy severely punishes wrongdoing.
d. carrot-and-stick philosophy that rewards efforts to improve ethics.
e. utilitarian philosophy of the greatest good for the greatest number.
Which of the following is a measure taken by governments to curtail MNC practices
that create ethical issues?
a. Levying import taxes to lower the prices MNCs charge for their products
b. Halting the establishment of minimum wage laws
c. Avoiding the United Nations’ monitoring efforts
d. Preventing the formation of labor unions
e. Imposing export taxes to force MNCs to share more of their profits
Those who have a claim in some aspect of a firm’s products, operations, markets,
industry, and outcomes are known as
a. shareholders.
b. stockholders.
c. stakeholders.
d. claimholders.
e. special-interest groups.
Minimizing the use of energy and reducing emissions and waste are issues of
importance to which stakeholder?
a. Environmental groups
b. Suppliers
c. Employees
d. Industry leaders
e. Investors
Which of the following is nota way to avoid groupthink in small-group decision
making?
a. Express the need to examine all alternatives.
b. Assign one person to be “Devil’s advocate”.
c. Discourage team members from discussing the group’s ideas with people outside the
group.
d. Set up a number of independent groups to work on the same issue.
e. Emphasize to each team member that he or she is a “critical evaluator” with the
responsibility to express opinions and objections freely.
Which of the following is notsomething a firm might do to encourage organizational
ethics and compliance?
a. Employee ethics training
b. Hiring a compliance officer
c. Ignoring potential ethical issues
d. Writing a code of ethics
e. Conducting an ethics and compliance audit.
_____tie(s) an organization’s product(s) directly to a social concern through a marketing
program.
a. Voluntary contributions
b. Cause-related marketing
c. Strategic philanthropy
d. Corporate giving
e. Employee benefits
Values have allthe following characteristics except
a. Provides guidance to organizations
b. Subjective and related to choice
c. Widely accepted
d. Used to develop norms
e. Differs across cultures and firms
What are the four levels of social responsibility?
a. Financial, religious, ethical, and philanthropic
b. Ethical, philanthropic, selfish, and short-sighted
c. Economic, long-term, ethical, and philanthropic.
d. Legal, economic, ethical, and philanthropic
e. Economic, compliance, legal, and philanthropic
____________occurs when one or more group members feel pressured to conform to
the group’s decision even if they personally disagree.
a. Group polarization
b. Leader-follower congruence
c. Groupthink
d. Competition
e. Conflict
Studies have found that more than a third of the unethical situations that lower and
middle-level managers face come from _____.
a. stakeholder expectations and pressures.
b. pressures to satisfy customers.
c. pressures from the government to perform at a high level.
d. internal pressures and ambiguity surrounding internal organizational rules.
e. investor expectations.
A code of ethics that does notaddress specific high-risk activities within the scope of
daily activities is
a. sufficient.
b. inadequate.
c. satisfactory.
d. acceptable as long as individual values prevent misconduct.
e. acceptable according to the Federal Sentencing Guidelines for Organizations.
In corporate governance, is the process of auditing and improving organizational
decisions and actions.
a. profit
b. loyalty
c. accountability
d. control
e. diligence
What type of fraudulent activity involves an employee who assists a consumer in fraud?
a. Whacking
b. Duplicity
c. Guile
d. Defamation
e. Collusion
When a commercial states that a product is superior to any other on the market, the
marketer risks accusations of
a. concealed facts.
b. false labeling.
c. deceptive advertising.
d. concealed facts.
e. puffery.
Organizations that have ethics programs based on a _____________orientation are
found to make a greater contribution than those based simply on compliance, or
obeying laws and regulations. a. Customer
b. Political
c. Principles
d. Values
e. Social
A firms that make use of a
recognizes other stakeholders beyond investors, employees, and suppliers, and explicitl
y acknowledges the two-way dialog that exists between a firm’s internal and external
environments.
a. stakeholder model of corporate governance
b. stakeholder bias
c. code of ethics
d. stakeholder interaction model
e. corporate interface model
Strong ethical leaders have a passion for all of the following exceptto
a. do the right thing.
b. be proactive
c. consider stakeholder interests
d. be role models for the organization and its employees.
e. satisfy shareholders before other stakeholder groups.
can cause markedly shorter life spans, along with chronic respiratory problems in
humans and animals.
a. Water pollution
b. Air pollution
c. Global warming
d. Deforestation
e. Acid rain
An individual who defines what is right by considering his/her duty to society, not just
to other specific people, is in which of Kohlberg’s stages of cognitive moral
development?
a. Punishment and obedience
b. Individual instrumental purpose and exchange
c. Mutual interpersonal expectations, relationships, and conformity d. Social system and
conscience maintenance
e. Prior rights, social contract, or utility
Which of the following is notassociated with the stakeholder interaction model?
a. Involves a two-way relationship between firm and stakeholders
b. Recognizes the input of investors, employees, and suppliers
c. Explicitly acknowledges dialogue with a firm’s internal environment
d. Explicitly acknowledges dialogue with a firm’s external environment
e. Identifies the mass media, special interest groups, competitors, and trade associations
as primary stakeholders