As a manager, when faced with ethical crises you should _____________.
A. focus on issues most relevant to stockholders
B. wait for the other party to make the first move
C. take the initiative to address the problem
D. cover up as much as possible
Management innovations such as total quality, benchmarking, and business process
reengineering cannot lead to sustainable competitive advantage because:
A. companies that have implemented these techniques have lost money
B. there is no proof that these techniques work
C. they cost too much money and effort to implement
D. every company is trying to implement them and hence it does not make a company
different from others