Retail stores that exist for only a short time and are designed more as attention-getting
events than as ongoing retail operations are called ________.
A) pop-up stores
B) retail theaters
C) hybrid stores
D) off-price stores
E) specialty stores
________ refers to informal standards of conduct that guide team behavior.
A) Norms
B) Groupthink
C) Etiquette
D) Schemas
E) Ethics
Managers need conceptual skills to ________.
A) perform such tasks as operating a machine and preparing a financial statement
B) gather information relating various managerial and non-managerial issues
C) accurately perform the mechanics of a particular job
D) understand other people and to interact effectively with them
E) visualize elements both as complete entities on their own and as interrelated pieces
of a whole
________ combine different types of retailers or different retail companies in the same
facility.
A) Pop-up stores
B) Interactive kiosks
C) Off-price stores
D) Factory outlets
E) Hybrid stores
Which of the following federal legislations limits cardholder liability for unauthorized
use?
A) Magnuson-Moss Warranty Act (1975)
B) Fair Credit Reporting Act (1970)
C) Truth in Lending Act (Consumer Protection Credit Act) (1968)
D) Deceptive Mail Prevention and Enforcement Act (1999)
E) Fair Packaging and Labeling Act (1966, 1972)
Local unions represent employees ________.
A) who have membership in many industrial unions
B) with a specific skill or ability
C) who work in more than one country
D) in a specific geographic area or facility
E) who do not have a formal union membership
Andrew has a low credit score and his home loan application was rejected by many
banks. However, RS bank offers a home loan to him with loan-to-value at 80 percent.
This loan is an example of a(n) ________.
A) subprime mortgage
B) high LTV loan
C) option ARM
D) zero LTV loan
E) unsecured loan
A company’s ________ defines how it will generate revenue and produce a profit.
A) business plan
B) mission statement
C) business model
D) executive summary
E) entrepreneurial spirit
Which of the following is an action that allows the companies to collaborate without
formally combining?
A) strategic alliance
B) joint venture
C) merger
D) acquisition
E) amalgamation
The U.S. restricts the import of peanuts to a maximum of 1.7 million pounds per year to
protect the price that domestic producers can charge. This is an example of a(n)
________.
A) import subsidy
B) embargo
C) import quota
D) import tariff
E) restrictive import standard
________ refers to the combination of forces that moves individuals to take certain
actions and avoid other actions.
A) Engagement
B) Reinforcement
C) Aptitude
D) Motivation
E) Ethics
Irene has been working as the senior manager at Ashton Industries for the past four
years. Though she has high performance levels, she finds it difficult to move to a top
executive position because of subtle discrimination, such as lack of mentoring, limited
access to informal networks of communication, and biased rating and testing systems.
She is often assigned to projects where there is very limited scope for career growth. In
this example, Irene faces ________.
A) nepotism
B) ethnocentrism
C) narcissism
D) affirmative action
E) the glass ceiling
________ is the tendency to judge all other groups according to standards, behaviors,
and customs that prevail in one’s own group.
A) Stereotyping
B) Protectionism
C) Discerning
D) Culture shock
E) Ethnocentrism
A(n) ________ is a specific, short-range target or aim.
A) mission
B) tactic
C) strategy
D) objective
E) vision
Linda W. Taylor is the recruitment manager at Creative Solutions, a brand management
firm. The creative director of the firm recently quits, and Linda needs to find a
replacement for the position. She conducts a job analysis to identify the nature and
demands associated with the position of the creative director, as well as the skills
required to fill the position. Based on this research, she creates a summary stating the
tasks the creative director is responsible for, the working hours, and the working
conditions. Linda posts this document in key job portals to inform potential applicants
what to expect from the job. This document is an example of a ________.
A) statement-of-purpose
B) business proposal
C) contract of employment
D) job description
E) code of ethics
AMS Technologies, a computer hardware reseller, purchases computer components
from leading manufacturers and builds fully operational personal-computer systems
customized for specific consumer requirements, such as non-linear video editing
capabilities. The firm sells its products to various companies and educational
institutions. AMS Technologies belongs to which of the following class of
intermediaries?
A) retail outlet
B) drop shippers
C) manufacturers’ representatives
D) system integrators
E) specialty stores
Studying people in their daily lives to learn about their needs, wants, and behaviors in
real-life settings is called ________.
A) neuromarketing studies
B) ethnographic research
C) experiments
D) focus groups
E) process data collection
Managerial roles are grouped into three main categories: interpersonal, decisional, and
________.
A) directive
B) instructional
C) operational
D) informational
E) differential
Rhombus bank is a bank that focuses on home mortgages. The bank has 283 offices and
has issued more than 0.1 million home loans to people with different income levels. The
bank also accepts deposits to generate money for providing home loans. Rhombus bank
is best referred to as a(n) ________.
A) merchant bank
B) credit union
C) thrift bank
D) private bank
E) investment bank
________ banking refers to a range of banking services for high-net-worth individuals
and families, such as managing real estate and other investments.
A) Investment
B) Retail
C) Thrift
D) Private
E) Merchant
Which of the following chain-of-command systems was developed to address the need
to combine specialization with management control?
A) line organization
B) line-and-staff organization
C) agile organization
D) formal organization
E) informal organization