countries, including Mexico, Russia, Japan, and South Korea. The firm also has announced that it will
withdraw from other countries.
Wal-Mart has shown considerable success in growing its international operations. Having expanded at a
more disciplined pace than Carrefour, Wal-Mart enjoyed greater success in expanding in Mexico, South
America, and Asia. Unlike Carrefour, Wal-Mart was able to finance its international growth from cash
generated from its domestic U.S. operations. For Carrefour, revenue from its French-based stores, which
account for 43% of its annual revenue, was largely stagnant. Moreover, sales also were slumping
throughout the rest of Europe, which contributes about one–third of Carrefour’s sales.
This success has not come without considerable challenges. The year 2006 marked the most significant
retrenchment for Wal-Mart since it undertook its international expansion in the early 1990s. In May 2006,
Wal-Mart announced that it would sell its 16 stores in South Korea. In July 2006, the behemoth announced
that it was selling its operations in Germany to German retailer Metro AG. Wal-Mart, which had been
trying to make its German stores profitable for eight years, announced a pretax $1 billion loss on the sale.
The firm apparently underestimated the ferocity of German competitors, the frugality of German shoppers,
and the extent to which regulations, cultural differences, and labor unions would impede its ability to apply
in Germany what had worked so well in the United States. Wal-Mart has not been alone in finding the
German discount market challenging. Nestlé SA and Unilever are among the large multinational retailers
that had to change the way they do business in Germany. France’s Carrefour SA, Wal–Mart’s largest
competitor worldwide, diligently avoided Germany.
After opening its first store in mainland China in 1996, Wal-Mart faced the daunting challenge of the
country’s bureaucracy and a distribution system largely closed to foreign firms. In late 2011, Chinese
officials required the firm to close 13 stores due to allegations of mislabeling pork as organic. Wal-Mart
also has had difficulty in converting firms used to their own way of doing things to the “Wal–Mart way.”
Specifically, it has taken the firm more almost four years to integrate the 100-plus stores of Trust-Mart, a
Chinese chain it acquired in 2007. Overall, Wal-Mart realized its first profit in 2008, a dozen years after it
first entered the country.
In India, Wal-Mart is still waiting for the government to ease restrictions on foreign firms wanting to
enter the retail sector, which is currently populated with numerous small merchants. Efforts to implement
reforms allowing foreign retailers to own a majority holding in local supermarket chains were halted due to
a firestorm of public protest. At the end of 2011, Wal-Mart has no retail presence in the country. Nor does
Wal-Mart have a retail presence in Russia, where, unlike in India, foreign retailers are welcome but
corruption is rife. The combination of corruption, bureaucracy, and administrative processes has
discouraged Wal-Mart from making acquisitions in Russia, even though there have been opportunities to do
so.
Despite these missteps, Wal-Mart would appear to be well on its way to diversifying its business from
the more mature U.S. market to faster-growing emerging markets. With the announcement in late 2010 of
its controlling interest in South African retailer Massmart Holdings, more than one-half of all Wal-Mart
stores are now located outside of the United States. Massmart gives Wal-Mart entry into sub-Saharan
Africa, a region that has been largely ignored by the firm’s primary international competitors, France’s
Carrefour SA, Germany’s Metro AG, and the United Kingdom’s Tesco PLC. South Africa has embraced
shopping malls for years, and an increasingly affluent middle class has emerged since the demise of
apartheid. South Africa also has little regulatory oversight. Furthermore, there is an established
infrastructure of roads, ports, and warehouses as well as effective banking and telecommunications
systems. While the country has a relatively small population of 50 million, it provides access to the entire
region. However, the country is not without challenges, including well-organized and sometimes violent
labor unions, a high crime rate, and a 25% unemployment rate.
Wal-Mart’s past mistakes have taught it to make adequate allowances for significant cultural
differences. With respect to Massmart Holdings, there appears to be no immediate plans to rebrand the
chain. The first changes customers will see will be the introduction of new products, including private-label
goods and the sale of more food in the stores. Wal–Mart also has publicly committed to honoring current