Smartphones outsold personal computers for the first time in the fourth quarter of 2010. The Apple
iPhone and devices powered by Google’s Android operating system have won consumers with their sleek
touchscreen software and with an army of developers creating applications for their devices. In just three
years, they have captured the largest share of the market. These developments put Microsoft’s core
business, selling software for PCs, in jeopardy and have caused Finnish phone handset manufacturer
Nokia to fall further behind in its efforts to compete with Apple and makers of Android-based devices in
the smartphone market.
On February 11, 2011, Nokia’s CEO, Stephen Elop, announced an alliance with Microsoft to establish
a third major player in the intensely competitive smartphone market, currently dominated by Google and
Apple. Under the deal, Nokia will adopt Windows Phone 7 (WP7) as its principal smartphone operating
system, replacing its own software, which has been losing market share. Nokia and Microsoft are betting
that the carriers want an alternative system to iPhone and Android. While some WP7-based products
were anticipated in 2011, a substantial increase in volume was not expected before 2013. Nokia could
have partnered with Google, as have many handset manufacturers. However, it would require that the
firm compete with the likes of Samsung, HTC, and Motorola—all makers of Android-powered
smartphones.
Under the agreement with Microsoft, WP7 becomes Nokia’s primary smartphone platform; Nokia also
agreed to help introduce WP7-powered smartphones in new consumer and business markets throughout
the world. The two firms will jointly market their products and integrate their mobile application online
stores such that Microsoft’s Marketplace (applications and media store) will absorb Nokia’s current
online applications and content store (Ovi). Nokia phones will use Microsoft’s Bing search engine, Zune
music store, and Xbox Live gaming center and will work with Microsoft on future services to expand the
capabilities of mobile devices. However, the deal is not exclusive, for Microsoft will continue to have
other hardware partners. Microsoft also agreed to invest about $1 billion in Nokia over a period of years
to defray development and marketing costs.
The alliance enables Nokia to adopt new software (WP7) with an established community of
developers but that has sold relatively poorly since its introduction in late 2010. With the phase-out of its
discontinued Symbian operating system over a period of years, Nokia will be able to reduce substantially
its own research and development and marketing budgets. Microsoft will also benefit from Nokia’s
extensive intellectual property portfolio in the mobile market to strengthen the WP7 system. For
Microsoft, the deal represents a major opportunity to boost lagging sales in the mobile phone market and
gives it access to Nokia’s brand recognition.
Despite having been an early entrant into the smartphone business, Microsoft had been unable to gain
significant market share. Over the years, Microsoft has struck deals with many of the world’s best known
cellphone manufacturers, including Motorola and HTC Corp. But these alliances were hampered either by
execution problems or by an inability of Microsoft to prevent handset makers from shifting to other
technologies, such as Google’s Android operating system. For example, after failing to deliver mobile
phone technology that would compete with Apple’s and Google’s innovative systems, Taiwanese handset
manufacturer HTC lost interest in manufacturing smartphones based on what was then known as the
Windows Mobile operating system and now makes many different Android phone models in addition to
devices powered by WP7. Even though Microsoft’s Mobility software was substantially revamped and
dubbed Windows Phone 7, it was only able to capture 2% market share in the fourth quarter of 2010
following its introduction early in the fall of that year.
Elop also announced that effective April 1, 2011, Nokia would be reorganized into two business units:
Smart Devices and Mobile Phones. The Smart Devices unit would focus on manufacturing the new
Windows Phone 7 devices. The Smart Devices business must compete in the smartphone market against
the likes of those producing handsets powered by the Google operating system, Blackberry, and Apple
with only the Windows Phone 7–powered phone. The Mobile Phones operation would continue to
develop phones for Nokia’s mass market. The mass market feature-phone business represented Nokia’s
core business, in which the firm would produce large volumes of phones for the mass market