Many claimed that Microsoft’s dominance in the computer operating systems market
violated which corporate social responsibility?
a. Ethical
b. Economic
c. Legal
d. Environmental
e. Philanthropic
A company committed to implementing the stakeholder perspective in its social
responsibility strategy begins by
a. assessing corporate culture and identifying stakeholder groups.
b. developing crisis management plans.
c. identifying the resources of various stakeholders.
d. conducting a social audit.
e. measuring social capital.
Which of the following best defines strategic philanthropy?
a. The synergistic use of an organization’s core competencies and resources to address
key stakeholders’ interests and to achieve both organizational and social benefits
b. Donating financial resources to help social causes and the community in general
c. Addressing the needs of various stakeholder groups through cooperative efforts
intended to benefit the community and society
d. Tying consumer purchases to the specific marketing objectives of a brand or product
e. Any act of benevolence and goodwill, such as making gifts to charities, volunteering
for community projects, and taking action to benefit others
Which of the following best defines the natural environment from a business
perspective?
a. The physical world, including all biological entities, as well as the interaction
between nature and individuals, organizations, and business strategies
b. The physical world including all biological and geological entities
c. Plants, animals, human beings, oceans and other waterways, land, and the
atmosphere
d. Any entity or combination of entities that has an impact on the way that organizations
conduct their business
e. Any resource that is found in limited quantities and requires protection through
national or state regulation
Which of the following best describes ethics?
a. Rules about how one should act in a business situation
b. Balancing the ever-changing and complex needs of society with the desire for profit
c. Choices and judgments about acceptable standards of conduct that guide the behavior
of individuals and groups
d. Guidelines that a company provides its employees to ensure that they will act in the
best interest of society
e. Beliefs held by all people
What does the Family and Medical Leave Act of 1993 (FMLA) require of certain
employers?
a. Provide 12 weeks of paid leave to an employee with a special family or medical
circumstance.
b. Allow employees up to a year of unpaid leave to attend to a family medical
emergency without the loss of their jobs.
c. Provide all employees with 10 weeks of job-protected leave for certain family and
medical emergencies.
d. Provide up to 12 weeks of unpaid, job-protected leave to eligible employees for
certain family and medical reasons.
e. Provide 12 weeks of leave at 50 percent of the employee’s normal salary for a family
or medical reason.
The movement to protect consumers from an imbalance of power with business and to
maximize consumer welfare in the marketplace is known as
a. the consumer welfare movement.
b. the Consumer Bill of Rights.
c. consumerism.
d. the consumer proactive movement.
e. customer rights.
Which of the following is typically not associated with false or bogus weight loss
claims?
a. Causes substantial weight loss by wearing it on the body or rubbing it into the skin
b. Creates gradual weight loss through a balanced diet and exercise routine
c. Enables the consumer to lose weight while sleeping
d. Creates weight loss regardless of how much the consumer eats or drinks
e. Causes weight loss of two pounds or more a week for a month or more without
dieting or exercise
Which of the following is least important in becoming an employer of choice?
a. The employer offers the highest pay in the industry.
b. The employer values the human component of business.
c. The employer maintains a proper balance between work and personal life.
d. The employer provides opportunities for training and personal development.
e. The employer provides competitive compensation and strong benefits.
Despite business concerns about the costs of regulations, the benefits include all of the
following except
a. safer workplaces.
b. safer products.
c. fewer consumer complaints.
d. equality in the workplace.
e. a cleaner natural environment.
Among the highest-return investments a nation can make are investments in
a. research and development.
b. other nations.
c. corporations.
d. nonprofit organizations.
e. foreign stock markets.
Which of the following best describes the relationship between drinking water quality
and water pollution?
a. Water from surface reservoirs and water from underground aquifers can both be
harmed by water pollution.
b. Water pollution most likely affects the quality of drinking water from surface
reservoirs such as rivers and lakes since these are the primary sources of our drinking
water supplies.
c. Very few drinking water systems in the United States are in violation of federal safety
standards, as these water pollution problems are found only in less industrialized
countries.
d. Water pollution is generally less of a factor in industrialized areas, because most
industries carefully clean potentially harmful discharges in order to protect drinking
water quality.
e. Although water pollution usually affects the fish, animals, and plants living in and
near the bodies of water, it rarely impacts the quality of the drinking water directly.
Making voluntary contributions of money, time, and other resources to improve the
community most closely resembles which type of social responsibility?
a. Economic
b. Legal
c. Philanthropic
d. Environmental
e. Ethical
By the 1980s, what type of analogy was being used to describe the workplace?
a. Master-servant
b. Athletic team
c. Social club
d. Prison
e. Family
About half of the issues raised on ethics help or assistance hotlines relate to
a. advertising and marketing concerns.
b. accounting and financial misrepresentations.
c. improper quality standards.
d. human resource issues and complaints.
e. questions about top management’s behavior.
Administrative spending for federal regulatory agencies, which is used as a
measurement of regulatory costs, has
a. decreased in recent years as more of the burden of regulation is shifted to the state
agencies.
b. increased in recent years because states have been ineffective with their regulations
and the burden has shifted to federal agencies.
c. decreased because companies have been much more responsible at self-regulation,
and less federal spending is needed.
d. increased steadily over the years as the world of business has continued to grow and
become more complex.
e. remained relatively steady throughout the past couple of decades.
What experiences effectively ended the loyalty and commitment-based contract that
employees had developed with employers?
a. Employers took steps to cut costs through workforce reduction as the demands for
global competitiveness increased.
b. Employers began to say that employees were not that valuable to the company’s
success.
c. Employees’ desire for job security changed, and they no longer had a psychological
need for security.
d. Employers began to offer work-life balance perks to lure talented workers away from
their current employers, and loyalty suffered.
e. Employers felt that employees were not living up to the conditions of their
psychological contracts.
The three components of cultural intelligence are
a. economic, ethical, and legal.
b. primary, secondary, and tertiary.
c. motivational, cognitive, and behavioral.
d. environmental, technological, and educational.
e. occupational, familial, and recreational.
What does the Clean Water Act make illegal?
a. Failing to implement innovative water treatment plans in manufacturing sites
b. Dumping chemicals into rivers, lakes, and other waterways that may affect drinking
water quality
c. Discharging any water that has not been thoroughly refined through a purification
process
d. Discharging a pollutant from a point source into navigable waters without a permit
e. Using water within a factory that does not pass the safety standards set by the federal
government
What term refers to improvements in the economic, environmental, educational, and
health conditions of a country?
a. Social competitiveness
b. Nation building
c. Sustainability
d. Globalization
e. Development
Which stakeholder is the primary focus of the shareholder model of corporate
governance?
a. Employees
b. Suppliers
c. Customers
d. Investors
e. Community
What is the main legislation to regulate atmospheric emissions?
a. Environmental Protection Act
b. Pure Atmosphere Act
c. Clean Air Act
d. Pollution Prevention Act
e. NAAQS
What is the set of conditions that limits barriers or provides rewards?
a. Opportunity
b. Circumstances
c. Motivation
d. Reinforcement
e. Influence
What growing area of concern occurs when criminals obtain personal information that
allows them to impersonate someone else and use their credit to obtain financial
accounts and make purchases?
a. Illegal impersonation
b. False pretenses
c. Identity theft
d. Consumer fraud
e. Privacy violation
What is socially responsible buying?
a. Buying that attempts to take into account the public consequences of organizational
buying or bring about positive social change through organizational buying behavior
b. When consumers take factors such as the percentage of recycled material included in
a product and its packaging into account when making purchase decisions
c. Organizational buying policies that mandate the purchase of materials that are
approved as environmentally friendly regardless of the costs involved
d. When an organization uses more than its share of greenhouse gas emissions and
purchases credits from other companies who have already surpassed their target level
e. Maintaining strict standards about suppliers’ commitment to social issues
In what industry did Upton Sinclair expose atrocities, inhumane labor practices, and
unsanitary conditions in his novel, The Jungle, which led the public to demand reform?
a. Automobile
b. Soft drink
c. Textile
d. Meatpacking
e. Pharmaceutical
Which of the following is not likely to be a benefit from an ethics training program?
a. To educate employees about the firm’s ethical policies and expectations
b. To empower employees to ask tough questions and make ethical decisions
c. To ensure that employees’ personal values are in line with those of the organization
d. To make employees aware of available resources
e. To demonstrate the importance the organization places on ethics
Under the social responsibility philosophy, which of the following best describes what
the government’s role in corporate governance should be?
a. Governments should dictate how businesses run their corporate governance systems
to ensure equality and fair competition.
b. Governments need to be actively engaged in affording both protection and
accountability for corporate power and decisions.
c. Governments should take a hands-off approach to regulating corporate governance
and let the corporations take care of it.
d. Governments should wait until after a crisis, such as the Asian economic crisis,
before intervening with corporate governance procedures.
e. Governments have influence on neither corporate governance nor the overall success
of corporations on a global level.
What are the three categories of core indicators included in the Global Reporting
Initiative (GRI) framework?
a. Fiscal, ethical, and environmental responsibility
b. International, national, and regional influence
c. Intended, actual, and perceived benefit
d. Political, economic, and logistical support
e. Economic, environmental, and social performance
Which of the following best describes the stakeholder model of corporate governance?
a. The primary focus of this model is social welfare, to the exclusion of economic
welfare.
b. A company has responsibilities to many stakeholders including investors, employees,
suppliers, government agencies, and the community.
c. A company’s primary responsibility is to maximize the wealth of its most important
stakeholder, the owners.
d. Because corporations have many managers and resources, it is possible to equally
and fully address the needs of all stakeholders.
e. The stakeholder model is a more restrictive approach than the shareholder model
approach to corporate governance.
What provisions did the Clayton Act include to clarify and expand upon the Sherman
Antitrust Act?
a. It created an organization to protect consumers and businesses from unfair
competition.
b. It limited mergers and acquisitions that have the potential to stifle competition.
c. It provided specific exemptions to utility and other similar industries, which tend to
have natural monopolies due to the exorbitant costs involved with starting up.
d. The Clayton Act actually made most of the provisions of the Sherman Antitrust Act
null and void rather than expanding on the earlier legislation.
e. It specified that one person could be a member of only three boards of directors
within the same industry.
Why would an organization strive to become an employer of choice?
Answer:
Answers will vary.