1) the relationship-building process during negotiation is over as soon as a negotiator is
done exchanging task-related information.
2) the prevailing labor relations system in a country is important to the international
manager because it can constrain the strategic choices and operational activities of a
firm operating there.
3) internal analysis is carried out to assess a firm’s capabilities and critical success
factors compared to those of its competitors.
4) an event that affects all foreign firms doing business in a country or region is called a
micropolitical risk event.
5) anything that serves to undermine the communication of the intended meaning is
typically referred to as noise.
6) the term globalization refers to the establishment of worldwide operations and the
development of standardized products and marketing.
7) organizational culture tends to be stronger than societal culture.
8) a de-merger is a transition mechanism that propels the partner’s strategies forward in
a turbulent environment faster than would be possible for each company alone.
9) working partnerships between two or more companies across national boundaries
and increasingly across industries are referred to as global strategic alliances.
10) negotiation support systems can provide support for the negotiation process by
maximizing the chances for optimal outcomes.
11) the manner in which multicultural interaction affects the firm’s operations depends
on its level of international involvement, its environment, and its strategy.
12) which of the following is not one of trompenaars’ s value dimensions?
a) universalism versus particularism
b) neutral versus affective
c) specific versus diffuse
d) intrinsic versus extrinsic
13) which of the following is a global risk with regard to strategic entry scanning?
a) economic and fiscal policies
b) corruption
c) economic and financial risk
d) trade restrictions
14) the reasons for the different opportunities for women among various countries can
often be traced to ________.
a) the inadequate education systems of the host countries
b) the cultural expectations of the host countries
c) the predominantly agricultural economies of the host countries
d) the lack of adequate technology in the host countries
15) a ________ is an assessment of a firm’s capabilities relative to those of its
competitors as pertinent to the opportunities and threats in the environment for those
firms.
a) swot analysis
b) transactional analysis
c) pest analysis
d) break-even analysis
16) which of the following terms refers to company specialists who provide other
companies with services such as web site translation?
a) e-commerce enablers
b) virtual global teams
c) e-businesses
d) born globals
17) the goal of cross-cultural training is to ease the expatriate’s adjustment to the new
environment by reducing ________.
a) culture shock
b) power distance
c) social distance
d) cultural diversity
18) which of the following terms refers to adopting business strategies and activities
that meet the needs of the enterprise and its stakeholders today, while protecting,
maintaining, and enhancing the human and natural resources that will be needed in the
future?
a) privatization
b) protectionism
c) sustainability
d) technoglobalism
19) changing the meaning of words by changing the inflection of your voice is an
example of ________.
a) paralanguage
b) object language
c) proxemics
d) oculesics
20) ________ refers to the business conduct or morals of mncs in their relationships
with individuals and entities.
a) global corporate culture
b) ethical relativism
c) moral universalism
d) international business ethics
21) in which of the following societies are people more likely to pass on inside
information to a friend?
a) particularistic
b) universalistic
c) neutral
d) affective
22) communication to managers is of vital importance because it ________.
a) demonstrates the manager’s depth of knowledge
b) immediately results in an increase of revenue
c) indicates technological advancement
d) greatly helps in negotiating future plans
23) the downside of rationalization is ________.
a) high cost of production
b) widely varying product design for different markets around the world
c) different marketing and sales strategies are adopted for each country
d) a lack of differentiation and specialization for local markets
24) in a ________ strategy, the need to coordinate is low.
a) multidomestic
b) international
c) global
d) transnational
25) ________ refers to the establishment of worldwide operations and the development
of standardized products and marketing.
a) customization
b) globalization
c) nationalization
d) regionalization
26) in addition to the global war for talent, there are considerable strategic competitive
challenges for firms. which of the following is one such challenge?
a) increasing talent in order to lower the costs of operations
b) relocating operations around the world
c) obtaining competent talent at higher wages than competitors
d) obtaining talent using a regiocentric approach
27) what methods are used by mncs to protect intellectual property rights?
28) briefly define the ethnocentric, polycentric, regiocentric, and global staffing
approaches.
29) what is globalization? what is the relationship between globalization and
information technology?
30) what level of social responsibility is expected from domestic firms? what level is
expected from international firms?
31) what are the major causes of expatriate failure?
32) what is currency translation exposure? provide an example to illustrate your answer.
33) explain the concepts of openness and resilience as they relate to intercultural
communication.