Which of the following is a key performance indicator of the internal business
perspective in a balanced scorecard?
A) hours of employee training
B) number of warranty claims received
C) percentage of market share
D) return on investment
Holiday Foods is famous for its frosted fruit cake. The main ingredient of the cake is
dried fruit, which Holiday purchases by the pound. In addition, the production requires
a certain amount of direct labor. Holiday uses a standard cost system, and at the end of
the first quarter, there was a favorable direct labor efficiency variance. Which of the
following is a logical explanation for that variance?
A) The cost of workers’ medical insurance plans jumped up dramatically during the
quarter.
B) The factory lost two experienced workers at the beginning of the quarter, and their
replacements wasted a large amount of direct materials during their training period.
C) The purchasing manager was able to secure a volume discount on dried fruit,
purchasing the fruit for less than the amount set by standard.
D) The production staff changed the work flow process so that production required
fewer direct labor hours.
When posting entries from a purchases journal to the general ledger, ________.