1) stereotyping occurs when a person assumes that every member of a society or
subculture has the same characteristics or traits.
2) most managers in mexico find that the management style that works best there is
authoritative and paternal.
3) the global mindset of successful leaders is characterized by personal autonomy and
emotional resilience.
4) feelings of alienation due to the loss of contact with family, friends, and daily life
speed up the resocialization process.
5) internationalization is the process by which a firm gradually changes in response to
global competition; domestic market saturation; and the desire for expansion, new
markets, and diversification.
6) when managing interdependence, international managers must go beyond general
issues of social responsibility and deal with the specific concerns of the mnc
subsidiaryhost country relationship.
7) the checklist approach relies on a few easily measurable and timely criteria believed
to reflect or indicate changes in the creditworthiness of the country.
8) since the chinese have a preference for emotional restraint and saving face,
aggressive or emotional attempts at persuasion in negotiation are likely to fail.
9) production, one of the five global corporate objectives, deals with development of
new products with global patents.
10) during the stage of concessions and agreement, russians and chinese generally take
extreme positions.
11) the degree of general importance that working has in the life of an individual at any
given point in time is called ________.
a) intrinsic motivation
b) extrinsic motivation
c) self-actualization
d) work centrality
12) panera bread is a chain of cafes serving sandwiches, soups, and freshly baked
breads. the company began in 1981 with stores primarily located along the east coast of
the u.s. since then, the firm has expanded to over 1,300 locations throughout the u.s.
and canada. the firm has strong earnings and has been designated by business week as a
‘significant growth company.” panera bread executives are considering the idea of
expanding globally by opening cafes in asia through a franchising strategy. which of the
following, if true, supports the argument that panera bread should expand into asia
through franchising?
a) panera bread executives want to test the asian market with a short-term commitment
that allows them to make quick profits
b) panera bread executives want fast access to the asian market without a significant
investment of capital
c) the panera bread menu changes rapidly, and each cafe’s artisan bread bakers receive
regular training on new recipes
d) the panera bread mission is to make excellent bread available to customers around
the world
13) an organization where employees typically wear casual clothes and interact casually
is most likely to have a(n) ________ organizational culture.
a) hierarchical
b) formal
c) rules-bound
d) informal
14) which of the following terms refers to general, polite conversation and informal
communication before meetings?
a) nontask sounding
b) cultural noise
c) kinesics behavior
d) nonverbal behavior
15) using a problem-solving approach during cross-cultural negotiations requires a
negotiator to ________.
a) reduce the amount of specific details and facts
b) avoid focusing on long-term issues
c) make frequent counterproposals
d) avoid criticizing the other party in a personal way
16) the ________ leader is one who delegates decision making and encourages
subordinates to take responsibility.
a) charismatic
b) autocratic
c) participative
d) self-protective
17) which of the following means of adaptation to political risk requires that a firm
actively involve nationals in the management of its subsidiary?
a) equity sharing
b) participative management
c) localization of the operation
d) development assistance
18) according to pierre casse, arab negotiators ________.
a) are able to resist any kind of pressure
b) prefer short-term relationships to long-term relationships
c) confront opponents directly and openly
d) do not use conferences as mediating devices
19) a repatriated manager says, “i learned to understand situations from the viewpoint
of local employees and businesspeople when i worked overseas.” which of the
following acquired skills is the manager referring to in this instance?
a) technical skills
b) multiple perspectives
c) managerial skills
d) tolerance for ambiguity
20) which of the following terms refers to operating in concentrations of related,
interdependent companies within an industry that uses the same suppliers, specialized
labor, and distribution channels?
a) outsourcing
b) dumping
c) franchising
d) clustering
21) cross-border allies often have difficulty collaborating effectively, especially in
competitively sensitive areas. this generally leads to ________.
a) mistrust and secrecy
b) limitation of investment
c) short-term corporate restructuring
d) lowering of exit barriers
22) diana’s, an illinois-based cosmetics company, manufactures a wide range of natural
cosmetics and skin-care products. the company has international divisions located in
singapore and london. the top management at diana’s is currently considering making a
change to the company’s organizational structure.
which of the following, if true, best supports the argument that diana’s should change its
organizational structure?
a) employees at diana’s complain that they are too bogged down with administrative
tasks to focus on creating new products and concepts
b) diana’s exports its products to the emerging markets in asia and africa
c) employee attrition is low at diana’s
d) the labor union consisting of diana’s full-time employees successfully negotiated a
hike in their annual compensation with management a few months ago
23) which of the following is not a characteristic of the arab culture?
a) emphasis on hospitality
b) imposition of deadlines
c) five times a day prayer pattern
d) indirect communication style
24) the european view of information privacy most likely stems from its ________.
a) foreign business practices
b) global nature of information technology
c) culture and history
d) competitive origins
25) which of the following is most likely to be true about negotiators in the far east?
a) negotiators avoid building informal relationships
b) negotiators approach issues in a holistic manner, deciding on the whole deal at the
end
c) negotiators begin the discussions by pointing out proposals that they are prepared to
accept
d) negotiators are particular about formal contracts and insist on specific clauses
26) a(n) ________ staffing approach is more likely to be effective when implementing a
multinational strategy.
a) ethnocentric
b) polycentric
c) regional
d) local
27) international joint ventures are less likely to break up when ________.
a) issues are settled before the merger
b) new policies are created after the merger
c) one partner has all the decision-making autonomy and the other has none
d) each firm explicitly states its actions and requirements after the merger
28) which of the following is true with regard to indirect coordinating mechanisms?
a) indirect coordinating mechanisms do not include feedback reports
b) indirect coordinating mechanisms typically include visits by head-office personnel
c) indirect coordinating mechanisms typically include sales quotas
d) indirect coordinating mechanisms include regular meetings to allow employees
around the world to consult and troubleshoot
29) according to hofstede, what is the relationship between individualism and national
economic performance?
30) define work centrality. highlight the most valuable insights provided by the
meaning of work (mow) research team about the value of work.
31) in what ways might the american style of negotiation be misinterpreted in another
culture?
32) what is sustainable development? why is sustainability a dilemma for mncs?
33) briefly describe the personal work style of a leader with a global mindset. what
comprises a global leader’s role?
34) what is international joint venture control? why is it important?
35) what are the factors that facilitate and hinder the integration of expatriate staff with
local staff?
36) how does nonverbal communication affect the negotiation process?