Chapter 11 How to Maintain Relationships with Your Employees and
Their Representatives Answer Key
Multiple Choice Questions
1.
_____ is the management function of getting employees to do the things one wants them
to do, by means of communicating with, motivating, and disciplining them.
2.
_____ is the ability of one person to influence others to attain objectives.
3.
What is the relationship between leadership and management?
4.
_____ is the process of transferring meaning from one person to another.
5.
When is a communication process complete?
6.
Which of the following is essential for effective communication?
7.
Which of the following statements is true about communication?
8.
Employee performance is generally a product of:
9.
What is the significance of a variable work schedule?
10.
_____ are small employee groups in an organization that meet periodically to improve
quality and output.
11.
How do quality circles motivate employees?
12.
The _____ approach to motivation uses pride in workmanship to get workers to do their
work right the first time.
13.
Which of the following statements is true of the zero-defects approach to motivate
employees?
14.
_____ allows workers to schedule their own hours as long as they are present during
certain required hours.
15.
What is the significance of flextime as a motivator for employees?
16.
Which of the following statements is true of performance appraisal?
17.
_____ helps to provide people with an understanding of their relationship with their
supervisors, fellow workers, and customers.
18.
What should a manager do to handle employee complaints?
19.
_____ involves fairly enforcing a system of rules and regulations to obtain order.
20.
Which of the following defines the areas in which a person has the right to act freely as an
employer without interference from the union?
21.
_____ means employers may hire or fire employees with or without cause at any time they
choose.
22.
Organizing involves:
23.
_____ means assigning responsibility to subordinates for doing certain activities, giving
them the authority to carry out the duties, and letting them take care of the details of how
the job is done.
24.
_____ involves using employees to do the work they are best suited for.
25.
In a _____ organization, the owner has a direct line of command over employees.
26.
Which of the following statements is true of a line-and-staff organization?
McGraw-Hill Education.
27.
Which of the following is a characteristic of an informal organization?
28.
A(n) _____ shows the authority and responsibility relationships that exist in a business.
29.
What is the function of problem-solving teams?
30.
What is the function of self-managing work teams?
True / False Questions
31.
Small business owners should not disclose their reasons for being in business with their
employees to maintain good human relations.
32.
Leadership and management are synonymous.
33.
Leadership is the ability to influence others to strive to attain goals or objectives.
34.
Leading is an important part of managing, but not the whole of it.
35.
Communication is the transfer of meaning from one person to another.
36.
The process of communication can be assumed to have occurred if the receiver decodes
or retranslates the idea that is being communicated.
37.
The greatest barriers to effective communication are inattention and poor listening.
38.
Employees tend to disbelieve what the owner says, regardless of whether it is true or not.
39.
One must use different incentives to motivate different people at different times in their
working lives.
40.
Managers are always motivating employees—either positively or negatively—even when
they are not conscious of doing so.
41.
Motivation alone is generally enough to increase productivity.
42.
Employee performance is a product of an employee’s ability to do the job and the
application of positive motivation.
43.
Quality circles (QCs) are small, organized work groups that meet periodically to find ways
to improve quality and output.