44.
Job enrichment emphasizes giving employees greater responsibility and authority over
their jobs as the best way to motivate them.
45.
Job splitting occurs when a single full-time job is retained, but its performance is shared
by two or more employees.
46.
Employee performance evaluations can be used to motivate employees if the evaluations
are translated into rewards.
47.
Counseling is not needed when an employee must be terminated.
48.
Stress usually begins when individuals are placed in a work environment that is
incompatible with their professional work style and/or temperament.
49.
Right-to-work laws define the areas in which an employer has the right to act freely as an
employer without interference from the union.
50.
Counseling means assigning responsibility to subordinates for doing certain activities,
giving them the authority to carry out the duties, and letting them take care of the details
of how the job is done.
51.
When owners delegate authority to workers to perform certain duties, they should
relinquish their responsibility for seeing that those duties are performed.
52.
If a manager is a perfectionist, he or she does not need to delegate.
53.
Specialization is using employees to do the work that they are best suited for.
54.
Very small businesses always use specialization, whereby employees do the work they are
best suited for.
55.
With each delegation, the authority needed to carry out a task must be awarded.
56.
In a line organization, staff is hired to advise and perform services for those doing the
operations, financing, and selling.
11–33
57.
If a business is small and unincorporated, a tight, formal organization structure
encourages creativity and reduces initiative.
58.
An informal organization always exists within the formal structure of a business.
59.
An organization chart shows the authority and responsibility relationships that exist in a
business.
60.
The goal of teamwork is to improve performance by involving employees in meeting
customers’ needs.
Essay Questions
61.
What is leadership?
62.
What is communication, and what is its importance?
63.
What are the barriers to effective communication?
64.
What are the ways to improve communication?
65.
Explain the concept of motivation.
66.
Why do business owners work to motivate their employees?
67.
Discuss some practical ways to motivate employees.
68.
Explain the process of appraising and evaluating employees’ performance.
69.
Define the job related areas that need counseling.
70.
Describe the ways to organize a small business.
