Chapter 10 How to Obtain and Manage Human Resources and
Diversity in Small Companies Answer Key
Multiple Choice Questions
1.
_____ is a statement of the mental, physical, and other qualifications required of a person
to do a particular job.
2.
_____ is a list of a job’s duties, responsibilities, and working conditions, as well as
relationships between it and other jobs in an organization.
3.
Which of the following is a job specification?
4.
Which of the following defines upgrading?
5.
_____ is moving an employee from one location or department to another, without
necessarily changing job title or pay.
6.
_____ is the process of moving a person to a higher position in an organization, frequently
with increased responsibilities, greater status or prestige, a new title, and a higher salary.
7.
Leased manpower refers to _____.
8.
_____ is the process of establishing and maintaining contacts with key persons in one’s
own or another organization as informal development or promotion systems.
9.
In the context of the process of selection of employees, validity is making sure that:
10.
If a prospective employee is an obvious misfit from outward appearance and conduct, then
he or she will be rejected after the _____.
11.
Which of the following statements is true about a diagnostic interview?
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12.
Which of the following should an interviewer do to improve the diagnostic interview
process?
13.
Which of the following statements is a characteristic of on-the-job training?
14.
Which of the following statements is a characteristic of apprenticeship training?
15.
Which of the following statements characterizes internship training?
16.
Which of the following training methods do small companies use to make their employees
more versatile during shortage of skilled job applicants?
17.
Which of the following is an advantage of cross-training?
18.
Which of the following disabilities is covered under the Americans with Disabilities Act?
19.
Which of the following laws prohibits employment decisions based on race, color, religion,
sex, or national origin?
20.
Which of the following employers are covered under the Executive Order 11246, as
amended?
21.
The Vocational Rehabilitation Act of 1973 prohibits _____.
22.
Which of the following statements is a characteristic of an affirmative action program?
23.
Which of the following statements is a characteristic of merit increases?
24.
A(n) _____ is the extra compensation paid for all production over a specified standard
amount.
25.
What is the difference between a bonus and a commission?
26.
Which of the following is a legally required fringe benefit that must be provided by
employers with 50 or more employees within a radius of 75 miles of their home office?
27.
Employee losses from accidents and occupational diseases are paid for under state _____
laws.
28.
The _____ retirement plan permits workers to place a certain amount of their wages in a
tax-deferred retirement savings plan.
29.
A _____ allows the employer to provide all employees with the legally required benefits,
plus an extra dollar amount that each employee can choose how to use.
30.
Which of the following statements is true of a workplace emergency?
True / False Questions
31.
Staffing involves compensating employees and providing for their health and safety.
32.
Small businesses find it difficult to plan for human resource needs since many are facing
absolute labor shortages because of the declining workforce.
33.
To meet the declining supply of potential employees, many small businesses are spending
more money on technology.
34.
Job descriptions should be inflexible in very small firms to give the owner more freedom in
assigning work to available employees.
35.
Increasing education and experience can, in most cases, raise the expected starting pay.
36.
Using internal sources for recruitment reduces a company’s stability.
37.
Linda, a customer service agent at Dowling Manufacturers Inc., was moved from the home
appliances department to the fashion apparel department. Her job title and pay remained
the same. This is an example of transferring.
38.
Leased manpower is a source of permanent employees.
39.
Reaching out to attract a supply of potential employees is known as recruitment.
40.
The selection procedure involves orienting the new employee.
41.
Proficiency tests are used to assess if a candidate is able to meet minimum standards of
mental alertness.
42.
Many applicants are eliminated at the preliminary screening stage for reasons such as
inappropriate dress, attitude, education, or experience.
43.
When selecting human resources, it helps to bring present employees into the process—in
an advisory capacity.
44.
Most small firms have minimized the use of preemployment tests because of the legal
hassles.