OD practitioners will sometimes sort data multiple times, invite a peer to help with data
analysis, or share the analysis responsibility with the client. Why do they do this?
a. Data analysis is time consuming, and this reduces the time it takes to reach
conclusions.
b. The goal is to reach a single right answer.
c. Most practitioners are only familiar with one method of analysis.
d. It can help to reduce bias.
Answer:
Which of the following is an ethical violation in selecting interventions?
a. The practitioner recommends that another colleague facilitate an intervention because
he/she is not trained in it.
b. The practitioner wants to conduct the intervention only after data gathering.
c. The practitioner agrees with the client to avoid sharing the purpose of the
intervention to get people to participate.
d. The practitioner agrees to allow the client to share responsibility for conducting the
intervention.
Answer:
To manage an interview well, the consultant should:
a. Build the confidence of the interviewee with statements such as “I agree” and “Very
nice point.”
b. Never stray from the prepared list of questions.
c. Establish rapport and begin with a personal introduction to put the interviewee at
ease.
d. Avoid eye contact and write down as many exact quotes as possible.
Answer:
Which of the following is NOT an accurate description of OD?
a. OD deals primarily with urgent, rapid, short-term changes.
b. OD is a different kind of consulting than management consulting.
c. OD involves multiple targets of change such as those involving individuals, teams,
and whole organizations.
d. OD is more than learning a set of generic tools that we can apply to every situation.
Answer:
Why might it be dangerous for an organization to “refreeze” (as in Lewin’s classic
definition of change) following a major change attempt?
a. Too much stability can inhibit the next attempt at change.
b. Most change attempts are not successful, and the organization should not try to adopt
the change until it is proven.
c. Organizational members will resist the change.
Answer:
Why do we say that it is not resistance when a client replies, “I understand the data;
however, I am choosing not to move forward with this project”?
a. It is a direct and authentic reply.
b. The client does not really understand the data, and this is confusion, not resistance.
c. It does not directly fit with the 14 kinds of resistance that exist.
d. It is not resistance, but it is the first step in negotiating interventions with the
consultant.
Answer:
Which of the following is an advantage to using individual assessments or instruments?
a. They encourage the client organization to remain dependent on the facilitator for
interpretation of the instrument.
b. They are usually free to obtain and easy to score.
c. They require very little training or expertise to implement.
d. They promote the participant’s involvement in self-discovery.
Answer: