The ultimate source of an organization’s culture is ________.
A) its top management
B) its environment
C) the country in which the organization operates
D) its founders
E) the sociocultural backgrounds of its employees
Which theory of leadership proposes that followers attribute heroic or extraordinary
leadership abilities when they observe certain behaviors?
A) situational leadership theory
B) path-goal leadership theory
C) transactional leadership theory
D) behavioral leadership theory
E) charismatic leadership theory
Scarlett has received authorization to add an assistant manager to her department. This
person will be working closely with Scarlett and must have excellent interpersonal as
well as technical skills. Scarlett wants to make certain that she maximizes the chance of
choosing the correct individual and is trying to decide on the most appropriate selection
device.
In order to assess the management skills of the applicants, Scarlet should ________.
A) use an assessment center
B) verify the applicants’ job histories
C) conduct a medical test
D) conduct a drug test
E) conduct a behavioral assessment test
The Ohio State Studies narrowed the independent dimensions of leader behavior to two
that substantially accounted for most of the leadership behavior described by
employees: consideration and ________.
A) employee-orientation
B) empathy
C) constructing vision
D) initiating structure
E) charisma
Which of the following resistances to change is overt and immediate?
A) loss of loyalty
B) increased absenteeism
C) loss of motivation
D) increased error
E) complaint
Hubert Gray needs an instruction manual developed for his new product. This is the last
step of the project and he has severe budget constraints. He needs a small team of
technical writers to work together closely to write the manual on fairly short notice. He
needs them to communicate ideas quickly, creatively, and affordably. Which of the
following group techniques should Hubert consider?
A) nominal and electronic
B) brainstorming
C) brainstorming and electronic
D) electronic and interacting
E) interacting and brainstorming
Manuel is a manager for a manufacturing company in which managers are expected to
fully document all decisions and in which it is important to provide detailed data to
support any recommendations. Also, out-of-the-box thinking is dissuaded. Which
characteristic of organizational culture describes this aspect of Manuel’s job?
A) low team orientation
B) high aggressiveness
C) low risk taking
D) low outcome orientation
E) high people orientation
The two parties eventually agree to ask Sam Spade, an attorney and trusted friend, to
help them informally to solve their problem. Sam’s role is that of a(n) ________.
A) mediator
B) arbitrator
C) conciliator
D) consultant
E) plaintiff
For seven years, Bonnie Patterson has been a manager at Wayne and Watson, a legal
consultancy firm. A good part of her workday involves holding meetings, and she likes
to follow a well-defined schedule. For this reason, members of her team receive the
agenda at the beginning of the meeting, followed by some time to contemplate the issue
at hand individually. Subsequently, the team members present their ideas one after the
other, the group discusses them together, and lastly, a ranking is done to choose the
most favored idea. This represents the ________ approach of group decision making.
A) interacting
B) reference group
C) brainstorming
D) nominal group
E) groupthink
Raylon Inc. is in the process of recruiting a new operations manager. The human
resources team has narrowed the candidate list down to two candidates but cannot come
to an agreement about whom to hire. Though both candidates have the relevant
qualifications for the post, one will soon be 60 years old. The other candidate is in his
early thirties. Rachel, a member of the HR team, recommends hiring the older
candidate, citing his years of experience and leadership ability. Tim, on the other hand,
strongly recommends that the company hire the younger candidate, as he is likely to be
more flexible when it comes to working. Which of the following, if true, most
strengthens Rachel’s argument?
A) The job requires frequent travel around the company’s six factories located across
the country.
B) Most of the employees the operations manager will be supervising are under 30
years of age.
C) Research has shown that older workers are more prone to absenteeism for
health-related issues.
D) Almost half of the company’s top managers are in the 45-65 age bracket.
E) The company recently instituted a new production system that cuts waste by 30
percent.
In the case of a distributive bargaining, the ________ point indicates what a person
would like to achieve out of the negotiation.
A) resistance
B) distribution
C) target
D) bargaining
E) focus
Which of the following tactics for overcoming resistance to change is most likely to be
beneficial when employees’ fear and anxiety are high?
A) manipulation
B) building support and commitment
C) participation
D) implementing changes fairly
E) coercion
If a manager uses critical incidents as a method of performance evaluation, then
________.
A) the employees generally receive poor ratings
B) the evaluator’s writing skills become the determining factor of the evaluation
C) the employees are more likely to become motivated to achieve their goals
D) the focus of the evaluation will center on key behaviors
E) the cost of the evaluation is likely to be incredibly high for the organization
You explain to your students the structure of a local grocery store situated in your
neighborhood. The store employs two full-time employees, a salesperson and a cashier.
The owner of the store acts as its manager and makes all the decisions. Which of the
following organizational structures is being described by you?
A) matrix structure
B) virtual structure
C) bureaucracy
D) boundaryless structure
E) simple structure
Which of the following, if true, would weaken the argument that Sonia is experiencing
cognitive dissonance?
A) She believes that beauty is merely a superficial aspect of one’s personality.
B) She does not wear makeup as she is aware of the ingredients that go into making
these products.
C) She recently attended a presentation on the harmful effects of certain chemicals used
in cosmetics.
D) She believes that research and testing are an integral part of providing consumers
with safe products.
E) She feels that this field of work does not allow her to utilize her full potential.