Wikstrom’s human resource inventory records furnish different data on which to base a
hiring-from-outside decision.
Organizational survival and growth are most probable when both stability and
adaptation are high within the organization.
Theory X is a set of essentially positive assumptions about human nature.
A decision that is routine and repetitive, and typically handled in a specific way, is
frequently called a non-programmed decision.
The first step in the strategic management process is the establishment of organizational
direction.
Organization culture is established by a manager or the founder of the organization at
the time of its creation.
Mary Parker Follett said that coordination can be attained with the least difficulty
through direct horizontal relationships and personal communications.
________ is the process of establishing orderly uses for resources within the
management system.
A) Organizing
B) Communication
C) Planning
D) Controlling
E) Motivation
APEC was established in 1989 to further the economic growth and prosperity of the
________ community.
A) North American
B) Asia-Pacific
C) Commonwealth
D) European
E) African
Which of the following is a characteristic of situations in which management science
techniques are applied?
A) Managers need help analyzing a large number of variables.
B) The use of behavioral models to investigate the decision situation is indicated.
C) Managers want to determine the psychological and behavioral attitudes of
employees.
D) Managers want to determine quality of the customer experience.
E) Social implications are used as guidelines for making a particular decision.
Which of the following statements is true about organizing?
A) It is the process of determining how the organization will achieve its objectives.
B) It is the management process of guiding the activities of organization members to
help attain organizational objectives.
C) It is the process of making things happen as they were planned to happen.
D) It is the process of establishing orderly uses for all the organization’s resources.
E) It is the process of determining how the organization gets where it wants to go.
Which of the following, if true, would most strengthen Jack’s argument?
A) The cost of borrowing funds to finance this endeavor is lower than the rate of return
on the investment.
B) The company has underestimated the extent to which they can control the outcome
of the opportunity.
C) The company has historically used small, but relevant, samples of information to
arrive at their decisions.
D) Jack generally has a tendency to avoid risks and has vetoed several viable business
opportunities in the past.
E) Though the probability of failure is minimal, the downside loss could threaten
existing operations.
March Hare Entertainment is a media company in London that specializes in bizarre
and sometimes shocking campaigns. The firm is looking to expand into other countries,
but will require a culture that is very similar to its home culture: open to
experimentation and risk and not authoritarian. Which of the following countries is the
best option for March Hare?
A) Germany has high power distance and collectivism.
B) Denmark has low power distance and low uncertainty avoidance.
C) Japanese culture favors low individualism and high power distance.
D) India has a long-term orientation and high uncertainty avoidance.
E) France has low uncertainty avoidance and high power distance.
Which of the following is the correct sequence of the stages for team development?
A) acceptance, communication/decision-making, solidarity, control
B) forming, norming, storming, performing, adjourning
C) forming, storming, norming, performing, adjourning
D) norming, forming, storming, performance, adjourning
E) forming, norming, performing, storming, adjourning
According to the OSU studies, the behavior that reflects friendship, mutual trust,
respect, and warmth in the relationship between leader and follower is called ________
behavior.
A) internal
B) central
C) consideration
D) structured
E) unstructured
Which of the following terms specifically refers to the ratio of outputs to inputs?
A) effectiveness
B) quality
C) productivity
D) revenue
E) competency
When a company provides an expatriate with basic information about life in a foreign
country, such as personal safety, who to call in an emergency, and how to write a check,
the company is providing training in ________.
A) cultural profiling
B) cultural adaptation
C) cultural application
D) logistical information
E) repatriation
According to the Vroom expectancy theory, motivation strength ________.
A) depends on an individual’s perceived fairness of an employment situation and finds
that perceived inequities can lead to changes in behavior
B) is decreased as the perceived value of the result of behavior is increased
C) causes people to quit jobs if they perceive unfair treatment
D) is determined by the perceived value of the result of performing a behavior and the
perceived probability the behavior will cause the result to materialize
E) only increases when people want to maximize their personal rewards over the
short-term
A relatively formal sales forecasting method that gathers, evaluates, and summarizes
expert opinions as the basis for a forecast is the ________.
A) nominal group technique
B) salesforce estimation method
C) time series analysis method
D) Delphi method
E) trend analysis method
When properly designed, job descriptions ________.
A) encourage job sharing among employees
B) increase the number of tasks associated with the job
C) communicate job content to employees
D) encourage the application of socio-technical systems principles to the humanization
of work
E) encourage job rotation among employees
A&M Global Services recently instituted an organization-wide policy aimed at
increasing diversity within the organization. Though recruitment practices complied
with the policy and management conducted intensive diversity training sessions,
employee support of the initiative has been negligible. Which of the following will most
likely encourage employee cooperation in this situation?
A) ethnocentrism
B) diversity training
C) social rewards
D) top-down support
E) coping mechanisms
Which of the following is one of the three main components of the management system
that Weber termed a bureaucracy?
A) minimum regulations and paperwork
B) close, personal relations among organization members
C) emphasis on the human variable
D) detailed procedures and rules
E) a loosely defined organizational hierarchy
Which of the following would be least likely to enhance acceptance of a manager’s
commands?
A) use of the complete chain of command to issue orders
B) possession of adequate communication channels
C) use of informal communication channels
D) a direct line of communication between manager and subordinate
E) possession of adequate communication skills by the manager
Which of the following is a potential disadvantage of functional departmentalizing?
A) difficulty for employees to prioritize responsibilities
B) lack of unity of command
C) difficulty in coordinating between various functions
D) difficulty in assigning blame or credit for the performance of a function
E) lack of consistency in carrying out functions
The ________ stage of team development is usually characterized by uncertainty and
stress, because the team is new.
A) performing
B) adjourning
C) storming
D) norming
E) forming
Gary is an English national working for an American company situated in London. He
is a(n) ________.
A) host-country national
B) third-country national
C) repatriate
D) expatriate
E) immigrant
Imagine that you are in charge of personnel for a large retail store. You have recently
learned that organizational policies require that you hire employees from diverse
cultures and ethnicities, but suspect that current employees may not accept or support
this initiative. You need to conduct training sessions and implement organizational
policies to help current employees understand their new colleagues and realize the
value of cultural diversity in the organization. Which of the five methods of promoting
pluralism will you adopt, and why?
“A bureaucratic approach to organizing is well-suited to large manufacturing
organizations where workers are engaged in low-skilled, routine work.” Do you agree
with this statement? Why/ why not? Will the bureaucratic approach be effective in a
small company that creates advertisements and films for corporates? Explain your
answer.
Briefly discuss the factors to consider when changing an organization.
What is tactical planning?
What can managers in multinational corporations do to influence employees?
Describe opportunity exploitation.
What is a standing plan and a single-use plan? Briefly discuss the various types of
standing and single-use plans.
Describe the importance of creativity in organizations.
Compare and contrast the Hersey-Blanchard Model of leadership with Fiedler’s model.