In an example, a local church is made up of people who are very different in their
lifestyles and their stages of life. Mary is a 23-year-old single parent who earns the
minimum wage. Jonathan is 60 years old, extremely wealthy, and works because he
enjoys it. Jane is a 45-year-old lawyer who earns well and is well-respected in her
profession. She is extremely career-oriented and is proud of her achievements.
According to Maslow’s hierarchy, Mary is likely to focus on satisfying ________ needs.
A) social
B) esteem
C) physiological
D) self-actualization
E) growth
In addition to evaluating and rewarding employees for their individual contributions,
management should consider using ________ to reinforce team effort and commitment.
A) personalized incentives
B) consistent wages for all team members
C) individual performance evaluations
D) fixed hourly wages
E) profit sharing
Janet needs to assign a very important advertising account to one of her writers. First
she reviewed each writer’s work load, then she studied the sales data of the products for
the last three campaigns of each writer, then she reviewed each writer’s annual review
to familiarize herself with their goals. Finally, she gave the account to Paula, a very
creative, efficient, writer who has had high sales results with her last three clients’
products. Janet’s management style is based on ________.
A) intuition or “gut feeling”
B) organizational behavioral studies
C) subjective assessments
D) preconceived notions
E) systematic study
Which of the following power tactics tends to backfire and is typically the least
effective of the nine power tactics?
A) coalitions
B) exchange
C) pressure
D) rational persuasion
E) consultation
Which stage of group development is characterized by the development of close
relationships and cohesiveness?
A) bonding
B) norming
C) performing
D) initiating
E) forming
With reference to the communication process, the ________ is the one to whom the
message is directed, who must first translate the symbols into understandable form.
A) editor
B) receiver
C) encoder
D) sender
E) channel
Consistency of behavior is an asset to an organization when the organization ________.
A) has an aggressive culture
B) encourages innovation and risk taking
C) is highly departmentalized
D) has an employee oriented culture
E) operates in a stable environment
________ is defined as the processes that account for an individual’s intensity,
direction, and persistence of effort toward attaining a goal.
A) Leadership
B) Management
C) Selective perception
D) Emotional labor
E) Motivation
The ________ is characterized by a low degree of departmentalization, wide spans of
control, authority centralized in a single person, and little formalization.
A) bureaucracy
B) matrix organization
C) simple structure
D) team structure
E) centralized structure
With reference to the expectancy theory, when pay is based on factors other than
performance such as seniority, the ________ relationship tends to be weak.
A) effort-satisfaction
B) performance-reward
C) effort-performance
D) personal goal-self actualization
E) performance-achievement
You have decided to use Holland’s Typology of Personality and Congruent Occupations
to help your friends recognize which jobs they would be well-suited for. Monica is shy,
stable, and persistent. Neil is ambitious and energetic and likes to dominate
conversations. Jessica is idealistic, impractical, and very imaginative. Walter is efficient
and practical, but he lacks imagination and tends to be inflexible. Chris is analytical,
independent, and an original thinker. According to Holland’s Typology, Monica’s
personality type is “________.”
A) investigative
B) social
C) realistic
D) artistic
E) enterprising
According to the GLOBE study, which of the following elements is not universal in
transformational leadership?
A) encouragement
B) trustworthiness
C) vision
D) hindsight
E) dynamism
Job dissatisfaction is more likely to translate into ________ when employees feel or
perceive they have many available alternatives. This can happen when employees have
high human capital.
A) neglect
B) engagement
C) tardiness
D) turnover
E) absenteeism