Synergy Inc. is a medium-sized logistics company. The management is facing tough
times as the workers are dissatisfied and are engaging in a number of deviant workplace
behaviors such as stealing and substance abuse during working hours. The management
is considering various options to curb these counterproductive behaviors. What would
be a better way to deal with such forms of workplace deviance?
A) The management should let employees realize their wrongdoing on their own.
B) The management should attack the source of the problem, i.e., the dissatisfaction.
C) The management must introduce surveillance to ensure smooth flow of work.
D) The management must suspend employees who engage in deviant workplace
behaviors.
E) The management must restrict the activities that adversely affect productivity.
ICE is a non-profit organization that runs awareness campaigns and research programs
that provide data to initiate the process of legislative changes on various aspects of the
environment like forest cover, nuclear fuel, endangered species and others. The ICE
operates through networks of grass-root level researchers who are grouped into flexible
project teams whose roles and duties change with each new project. The ICE believes
its employees to be like family, and an informal environment pervades its functioning
without any compromises being made in the efficiency. Recently, the project manager
of the rainwater harvesting pilot project in the suburbs has been informed of two delays
in the project. When the third extension request came to him, he looked into the matter
by speaking individually with the five team members. Which of the following
complaints by the team members, if true, would indicate the presence of social loafing
in the team?
A) A team member complained that the residents of the suburb in which they were
working were uncooperative and did not accept their most cordial requests for helping
in data collection.
B) Nancy, one of the new team members, reported that she felt the team was not
cohesive enough.
C) Two of the most experienced employees on the team reported having to shoulder a
disproportionate amount of the current workload and asked for an internal transfer.
D) The scarcity of funds was one of the major concerns that all the team members
mentioned.
E) The team members were dissatisfied with the compensation package as they felt they
were putting in a lot of work and being paid relatively less.
In addition to the organizational culture at Rogue Vogue Corp, the finance department
emphasizes attention to detail. In this example, attention to detail is a part of the
________ of the organization.
A) core values
B) significant traits
C) dominant culture
D) foundational values
E) subculture
Which of the following is most likely to result from a strong organizational culture?
A) low employee turnover
B) low employee satisfaction
C) low organizational commitment
D) high absenteeism
E) low behavioral control resulting from the climate within the organization
According to the Big Five model, a person who scores ________ is easily distracted,
disorganized, and unreliable.
A) low on emotional stability
B) low on openness to experience
C) high on agreeableness
D) high on extraversion
E) low on conscientiousness
A software development firm has witnessed substantial growth and seeks to expand and
reorganize its structure to meet the demands from clients in a better manner. HR has
been given a clear directive that one of the major criteria for selection of recruits would
be the candidate’s ability to function as a team player. This is because the company is
revamping all its major functions from the traditional departmental model to an
arrangement of flexible teams. Joe Sanchez, one of the firm’s oldest and most
experienced employees, has demonstrated considerable ability in developing the best
programs, but he prefers to work alone. The company does not wish to lose resources
like Sanchez and others who lack the ability to work in groups, but teamwork is
essential to its reorganization. Which of the following strategies will help rectify this
problem?
A) encouraging the formation of more diverse teams
B) informing all employees that ability to work in teams will be a major determinant for
promotions and bonuses
C) increasing the size of teams so the contribution of people like Joe will not affect
team performance overall
D) applying merit-based compensation systems instead of gainsharing
E) encouraging employees like Joe to work more independently
The ________ norms dictate behavior such as with whom group members eat lunch and
friendships on and off the job.
A) appearance
B) social arrangement
C) performance
D) reference
E) organizational
Surface acting deals only with ________ emotions.
A) negative
B) weak
C) cognitive
D) strong
E) displayed
Which of the following dimensions of the Big Five model indicates a person’s ability to
withstand stress?
A) emotional stability
B) extraversion
C) openness to experience
D) agreeableness
E) conscientiousness
________ is a dimension of trust defined as honesty, truthfulness, and the ability to
display consistency between one’s words and action.
A) Consideration
B) Sensitivity
C) Support
D) Reflexivity
E) Integrity
Bart has a new idea for a way to cut costs in his department, but he is not willing to
share his idea with his boss because the last department head that tried new cost cutting
methods was recently fired because the new methods could not achieve expected
results. Based on the example, how can Bart’s company improve the culture to create
innovation?
A) flatten the organizational structure
B) reward both successes and failures
C) increase the resources in Bart’s department
D) encourage communication between various departments
E) conduct team-building activities
Which of the following is true regarding technical skills?
A) They can be learned only through formal education.
B) They encompass the ability to apply specialized knowledge.
C) They are not required at all kinds of jobs.
D) They are monopolized by professionals.
E) They comprise the ability to understand and motivate people.
Work groups are characterized by ________.
A) the emphasis on generating positive synergy
B) the goal of sharing information among members
C) the mutual and team-based accountability for results
D) the need to attain collective performance
E) the availability of complementary skill sets
Which of the following needs would most likely motivate Josephine?
A) social
B) esteem
C) physiological
D) self-actualization
E) safety
The two general approaches to negotiation are ________ bargaining and ________
bargaining.
A) emotional; rational
B) affective; reflective
C) distributive; integrative
D) formal; informal
E) legal; restrictive
The leader-participation model focuses on ________.
A) the personality traits of leaders
B) the presence of charisma in the leader
C) the way decisions are made by the leader
D) the mere projection of successful leadership by the leader
E) the use of ingroups by the leader
In case of distributive bargaining, the ________ point marks the lowest outcome that is
acceptable-the point below which the party would break off negotiations rather than
accept a less favorable settlement.
A) resistance
B) tolerance
C) target
D) focal
E) distribution
Danny’s boss is apathetic as to whether Danny works at home, at the office, or from his
beach house. All he cares about is that the project is completed on time, on budget, and
with exemplary quality. Which characteristic of organizational culture describes this
aspect of Danny’s job?
A) low risk taking
B) high outcome orientation
C) high attention to detail
D) low aggressiveness
E) high stability
Milton Rokeach created the Rokeach Value Survey (RVS), which consists of two sets of
values, namely ________ values and ________ values.
A) instrumental; terminal
B) fluid; stable
C) flexible; essential
D) unique; general
E) flexible; enduring