Rubber stamp expressions develop goodwill as they are adapted to different situations.
Overuse of the verb “to be” and passive voice can sap the energy from your sentences.
An accounting major who worked his way through school as a part-time janitor should
conceal this information in his search for a first job after graduation.
In the case of collaborative report writing process, the last step involves determining the
problem and purpose of the report.
When writing indirect claim messages, in the body of the message, one must ensure that
oneuses firm language to express one’s displeasure.
Taking time to make careful formatting decisions during your writing process will
significantly enhance your chances of achieving your communication goals.
A product sold to the ultimate user through emotional appeal can be sold to retailers
through rational appeal.
SPSS and SAS are programs that help develop multimedia presentations.
A resume looks balanced and has the greatest appeal when more white space is used.
Business Source Premiere is one of the most complete databases, providing access to
hundreds of business research journals.
When refusing requests, an on-subject comment in the beginning of the reply clearly
marks the message as a response to the inquiry.
Using short sentences in communication increases miscommunications.
In a resume, the most conventional logical grouping is the three-part grouping of
Education, Experience, and Skills or Interests.
In order to generate goodwill, messages should be concise and include only the barest
essentials.
Which of the following sentences is the best example of the use of familiar words?
A. The hotel room was immaculate.
B. The hotel room was impeccable.
C. The hotel room was unsoiled.
D. The hotel room was unsullied.
E. The hotel room was clean.
When doing firsthand research, quantitative researchers generally begin by:
A. taking a research paper as the base of the study.
B. selecting an almanac to study.
C. selecting the most influential research material in a particular field.
D. constructing a hypothesis to test.
E. asking a general question about what they want to learn and then study natural
phenomena.
Which of the following is a textual visual?
A. Leaderwork
B. Gantt chart
C. Clustered bar chart
D. Scatter plot
E. Table
Which of the following is true of saving documents?
A. Saving documents is a writer-centered effort.
B. .docx files are compatible with all versions of Word.
C. Smart Art is recognized only in the earlier versions of Word.
D. Saving .docx files as .doc files may cause loss of some of the formatting
E. .pdf files can only be opened when users have Word 2010 installed on their systems.
Which of the following must not be done when delivering an oral presentation with the
use of visuals?
A. Ensuring that everyone in the audience can see the visuals
B. Explaining a visual that is associated with a slide
C. Discussing a visual with physical action and words
D. Talking to an audience while looking entirely at visuals
E. Using laser presenter tools and slide animations or emphasis
Which of the following is true about written communication?
A. The stages involved in the writing process are strictly chronological.
B. The alphabets used in written communication are characteristic of the object or
concept they represent.
C. Representing a complex reality in words is much easier than representing it through
a photograph.
D. The stages involved in the writing process are independent of one another.
E. The stages involved in the process of writingare recursive.
Which of the following is true about the scenario painting technique used in
advertisements?
A. It focuses on the we-viewpoint rather than the you-viewpoint.
B. It puts the reader in a simulated context that brings out a product’s appeal.
C. It restricts the use of character-based appeal in advertisements.
D. It discourages the use of common-ground persuasion techniques.
E. It is an outdated technique and is no longer used by advertisers.
Which of the following sentencesis an example of a good way to present bad news?
A. “State law prohibits us from returning any product with a broken seal back into our
stock.”
B. “Since you have broken the seal, state law prohibits us from returning the product to
stock.”
C. “You made the mistake of breaking the product’s seal, which prohibits us from
returning the product to stock.”
D. “If you had not broken the seal, we could have returned the product to stock.”
E. “We can understand why you broke the seal, but now we can’t return the product to
stock.”
Which of the following is true of an individual’s style of talking?
A. Style refers tothe way that pitch, speed, and volume combine to give personality to a
person’s oral expression.
B. Style is directly related to a person’s vocabulary.
C. Style means fitting the words to the listener’s level of understanding.
D. Style refers to the pitch and resonance of the sounds a speaker makes while talking.
E. Style refers to the pitch and resonance of the sounds a listener hears during a
conversation.
Which of the following sentences is an example of incomplete construction?
A. As far as time management, he is a master of multitasking.
B. Majority of the jury voted against the defendant.
C. A number of students were absent for the test.
D. The committee is meeting today to decide on salary hike for the employees.
E. Neither of them likes to cook.
Which of the following is a defining characteristic ofqualitative researchers?
A. They primarily deal with numeric data.
B. They use research tools that generate verbal data.
C. They are comparatively less interpretive than quantitative research.
D. They avoid using primary research methods such as experimentation.
E. They apply statistical tests to the data they generate.
Apps such as Zite are primarily usedto:
A. develop a custom news magazine.
B. subscribe to sites and then receive all their content.
C. access social networking sites on the go.
D. plan a writing project.
E. create project presentations for clients on the go.
When preparing oneself to speak, talking in strong, clear tones is atechnique that
projectsthe appealing personal trait of _____.
A. competence
B. mediocrity
C. sincerity
D. confidence
E. friendliness
Which of the following is true about short reports?
A. Weekly inventory reports need no introductory material.
B. Short reports are intended only for large audiences.
C. Readers of short reports do notunderstand their context and purpose.
D. Shorter reports do not tend to deal with day-to-day, routine problems.
E. Shorter reports are likely to use only the third person rather thanthe personal
pronouns “I,” “we,” and “you.”
Rita Gomez from Creative Advertising Inc. is calling Technotek Inc. to discuss an
upcoming marketing event for a new product launch. Which of the following will make
a good conversation starter?
A. “Hello. Can I talk with someone who can help me with some queries regarding the
product launch?”
B. “Is there someone I can talk to regarding the product launch event next month?”
C. “This is Rita. May I know who is handling the product launch event?”
D. “I have some questions regarding the product launch next month. Who can I talk
to?”
E. “This is Rita Gomez of Creative Advertising. We have a question about next month’s
product launch. May I speak with someone who can help me?”
Which of the following is a characteristic of a good speaker?
A. Pacing through the easy parts of a message at a slow rate
B. Varying the pitch of the voice when speaking
C. Using excessive pauses throughout the speech
D. Maintaining a constant talking speed
E. Pacing through the hard parts of a message at a fast rate
Which of the following guidelines should be followed when constructing visuals in a
document?
A. The size of a visual should be arbitrary and be based on convenience.
B. The type used in visuals throughout a report should generally vary in terms of style
and font.
C. When a document contains visuals from many categories, they should be grouped
into maps and figures.
D. Borders should be used to distinguish one section or visual from another, while rules
should be used to separate visuals from the text.
E. Background colors should provide high contrast with the data in a report.
Which of the following is true of pull quotes?
A. They are pictorial representations of facts, figures, and statistics.
B. They are invariably the same as histograms.
C. They are usually created by enlarging key sentences from the text that are enhanced
via formatting.
D. They are subsets of larger tables with no titles or rules.
E. They are used to present tabular data that can be presented more effectively as parts
of the text.
Which of the following is a defining characteristic ofa specialized search engine?
A. It makes extensive use ofelectronic personal agents.
B. It restricts people from conductingsecondary research.
C. It allows users to define the kind of information they want to gather.
D. It ensures that the source of information is authentic.
E. It allows users to search by title, keyword, and subject.
Why is stereotyping regarded as negative?
Differentiate between synchronous and asynchronous tools.
Why are good-news and neutral messages in business written in the direct order?
What is a topic sentence?
How do social bookmarking websites help in gathering existing information?