When planning the delivery of a “bad news” message, you should first consider whether
you can reframe the message by focusing on a positive aspect of the situation.
a. True
b. False
People do not respond well to negative, threatening, or punishing strategies to gain
compliance.
a. True
b. False
Failure to use conventional business formats for written messages may indicate to your
reader that you are not aware of professional expectations and practices, thus damaging
your credibility.
a. True
b. False
Because of its focus on relationships and ethics, the best model of communication for
the modern workplace is
a. communication as information transfer
b. communication as transactional process
c. communication as strategic control
d. communication as dialogic process
Conger’s model of persuasion includes all of the following steps, EXCEPT:
a. Establish credibility
b. Frame for common ground
c. Inform the other of your needs
d. Connect emotionally
An employee criticizes the boss’s “pet” development program in a meeting and is fired
on the spot for her remarks.
This is an example of communication.
a. Coercive
b. Destructive
c. Deceptive
d. Intrusive
Berger and Luckmann argued that all knowledge, including the most basic,
taken-for-granted common sense knowledge of everyday reality, is derived from and
maintained by social interactions.
a. True
b. False
Even when writing short, routine email messages, it is a good idea to include a goodwill
close.
a. True
b. False
Perhaps the biggest danger of receiving feedback is becoming defensive because doing
so might damage our credibility by appearing non-receptive, and it inhibits our ability
to listen.
a. True
b. False
Your primary purposes in a job interview include all of the following, EXCEPT:
a. Convey goodwill by showing your enthusiasm and general likeability
b. Establish credibility as a professional
c. Find out the salary for the position
d. Persuade the interviewer that you are the best person for the job by providing quality
evidence of your skills, experience, knowledge, and personal characteristics
Entertainment is highly emphasized in communication for business purposes.
a. True
b. False
The first objective of the application letter is to show that you are well qualified for the
position for which you are applying.
a. True
b. False
Management makes improvements based on suggestions made by experienced workers
in the dock area. This is an example of
a. Downward communication
b. Upward communication
c. Horizontal communication
d. Quality circles
The biggest mistake that designers of visual aids for oral presentations make is
believing that all their information should be delivered on their PowerPoint slides.
a. True
b. False
The interview question, “Tell me about a time when you had to analyze information and
provide a recommendation,” may be asked to identify what skill?
a. Adaptability
b. Problem Solving
c. Goal Setting
d. Communication
Factors that help to build credibility include expertise and competence, personal ethics
and integrity, control of emotions, and the development and maintenance of a
professional image.
a. True
b. False
An information giver plays the socioemotional group role of providing opinions, values,
and feelings.
a. True
b. False
The four dimensions of interpersonal dominance include all of the following, EXCEPT
a. Persuasiveness and poise
b. Conversational control and panache
c. Social focus
d. Self assurance
When free riding occurs in a group, individual group members tend to
a. Increase their contributions to make up for the slack
b. Reduce their own contributions or withdraw from the group
c. Maintain their level of contribution
d. Remain unaffected or ignore the free-riding
When writing email messages, you should
a. Worry little about grammatical correctness since they are expected in routine
messages.
b. Use all capital letters since these are faster to type.
c. Pay little attention to tone, since email is conversational.
d. Provide a specific and informative subject line intended to gain the attention of your
audience.
Imagine you are applying for your dream job. Discuss the steps you would take for each
social media platform to review your content and ensure that it is appropriate.
Discuss the advantages and disadvantages of cohesiveness in a group. When possible or
appropriate, provide examples from your own group experiences to illustrate your
answer.
Name the two steps that might be involved in the active participation required of
senders and receivers who take responsibility for the quality and ethicality of their
communication and briefly explain them.
Define issues management and list three methods organizations can use to track and
predict the development of relevant issues.
Explain how leadership differs from management.
List the techniques you can use to make a written message easier for its reader to skim.
Provide an example of a claim as well as evidence to support it.
How does strategy differ from tactics? Use an example to illustrate your answer.