A(n)______ typically outlines the knowledge, skills, education, and physical abilities
needed to perform the job adequately.
a. job specification
b. application form
c. assessment test
d. paper-and-pencil test
e. OJT
Jana has a high tolerance for the unstructured, the unclear, and the unpredictable. She
can best be described as having:
a. high uncertainty avoidance.
b. low uncertainty avoidance.
c. high degree of individualism.
d. low degree of individualism.
e. low level of power distance.
An example of upward communication is performance feedback.
a. True
b. False
Trend management is looking at trends and discontinuities and imagining possible
alternative futures.
a. True
b. False
People change starts with training everyone in the organization.
a. True
b. False
Stella, a systems manager for a large technology company, would like to get an
understanding of her company’s financial position with respect to assets and liabilities
at the end of the fiscal year. Which financial statement should she refer to?
a. Income statement
b. Activity ratio
c. TQM report
d. Balance sheet
e. Balance scorecard
Scenario-JaimieHall The continuing development and improvement of computer
information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw
City (SSC). The current computer system at SSC is seven years old, and while still
highly useful and reliable, Jaimie is wondering if a new system would be more efficient
and more useful. Jaimie recognized that some of her managers would prefer to keep the
old system, while others have been requesting that the company update its information
capability.
Jaimie recognized that creativity is an essential ingredient in developing solutions to
organizational problems. Which of the following is NOT a characteristic of a creative
manager? a. Conceptual fluency and open mindedness
b. Originality
c. Focused approach
d. Commitment
e. Disciplined and team dependent
Barry recognizes that her power can come from five sources, including all of the
following EXCEPT:
a. referent power.
b. reward power.
c. coercive power.
d. mechanistic power.
e. All of the sources of power.
Within the balanced scorecard, customer service indicators measure things such as
employee retention and satisfaction.
a. True
b. False
______ is defined as activities or practices that define the characteristics of applicants
to whom selection procedures are ultimately applied.
a. Selection
b. Recruiting
c. Training
d. Developing
e. Planning
A tall structure is a management structure characterized by an overall narrow span of
management and a relatively large number of hierarchical levels.
a. True
b. False
From a System’s theory perspective:
a. Marr should increase teamwork, leading to more entropy.
b. Marr should listen to and reward her people well to increase synergy.
c. the Jackson account was lost because Feel Good was too closed to its environment.
d. all of these.
e. none of these.
Economic, legal, ethical, and discretionary responsibilities are the four areas of social
responsibility which can be used to evaluate corporate social performance.
a. True
b. False
The key assumption of Hersey and Blanchard’s situational model is that subordinates
vary in their:
a. readiness level.
b. satisfaction level.
c. level of commitment.
d. level of security.
e. all of these.
Kent works at the Tick Tock, Inc. He has two bosses, one a functional manager and the
other a divisional manager. Tick Tock, Inc. has a_______ structure.
a. functional
b. divisional
c. geographic
d. matrix
e. product
Stephanie works in one of seven research and development departments at Tara’s
Terrace, Inc. This would suggest that Tara’s Terrace has a:
a. functional structure.
b. divisional structure.
c. wide span of control.
d. high degree of centralization.
e. matrix structure.
An overall impression of a person or situation based on one characteristic, either
favorable or unfavorable, is an example of:
a. projection.
b. the halo effect.
c. perceptual defense.
d. stereotyping.
e. attribution.
Although diversity contributes to higher levels of agreement in a team setting, it also
results in reduced creativity.
a. True
b. False
The level of corporate culture in which values are so deeply embedded that members
are no longer consciously aware of them is:
a. invisible artifacts.
b. expressed values and beliefs.
c. explicit code of conduct.
d. dress and office layout.
e. slogans and ceremonies.
Cross-border work teams made up of members of different nationalities whose
activities span multiple countries are called:
a. self-directed teams.
b. project teams.
c. multinational teams.
d. long distance teams.
e. global teams.
List three visible artifacts of an organization’s culture.
The______ is used to collect information about the applicant’s education, previous job
experience, and other background characteristics.
A culture that is a results-oriented that values competitiveness, aggressiveness, personal
initiative, and willingness to work long and hard to achieve results is called ________.
A situational variable that counteracts a leadership style is known as a(n)_______.
Identify and briefly explain at least two key factors in economic, sociocultural and
political-legal environments that affect an organization.
The deeds of ______ are extraordinary, but not so extraordinary that other employees
cannot perform the same deeds.