According to Herzberg,_____ is an example of a hygiene factor.
a. achievement
b. recognition
c. pay
d. responsibility
e. opportunity for growth
Social media does not include blogs and wikis.
a. True
b. False
_______ is primarily responsible for strategic goals/plans.
a. Middle management
b. Board of directors
c. Consultants
d. Top management
e. Lower management
Barry learns of a recent study on gender differences in leadership behaviors. In which
area of leadership do women score more highly than men? a. Motivating others
b. Fostering communication
c. Builds relationships
d. Listening to others
e. All of the above
The collaborating style of conflict resolution is based on adegree of assertiveness and
adegree of cooperativeness.
a. high, high
b. high, low
c. low, high
d. low, low
e. low, medium
The recommended management style from the leadership grid is______. a. 1,9
b. 9,1
c. 5,5
d. 1,1
e. 9,9
Level 3 of the Personal Moral Development model is Conventional.
a. True
b. False
A high-performance culture is based on all of the following except:
a. solid organizational mission.
b. shared adaptive values.
c. individual employee ownership of bottom-line results.
d. individual employee ownership of organization’s cultural backbone.
e. singular focus on business results.
A high need for_______ is associated with successful attainment of top levels in the
organizational hierarchy, according to McClelland.
a. power
b. achievement
c. affiliation
d. success
e. expertise
Large international firms typically are called multinational corporations.
a. True
b. False
A diverse workforce is better able to anticipate and respond to changing consumer
needs.
a. True
b. False
The field of management that specializes in the physical production of goods or
services refers to operations management.
a. True
b. False
Scenario – Sarah’s Sharks As the marketing director for Sarah’s Sharks, Gloria Riviera is
particularly well aware of diversity within the firm’s clients in the market place. As a
successful woman manager, she is also sensitive to the importance of diversity among
employees at Sarah’s Sharks.
Gloria has recognized that valuing diversity is good for her organization for all of the
following reasons EXCEPT:
a. it increases understanding of the marketplace.
b. it efficiently uses employee talent.
c. it increases the quality of team problem solving.
d. it is mandated by ethical responsibility.
e. it reduces costs associated with high turnover, absenteeism, and lawsuits.
Scenario – Katelynn Kareem Managers at WXYZ just announced that the new
management program would be focused around MBO concepts. Katelynn Kareem had
been a manager at WXYZ for ten years and she was not certain if this new MBO
approach was going to fit her department. She had strong commitment to achieving the
company’s objectives, but she also knew her employees well enough to know that some
didn’t share the same commitment.In the MBO process, after the first step of setting
objectives is accomplished, the next step that Katelynn should expect is:
a. reviewing progress toward company goals.
b. appraising overall performance.
c. developing action plans.
d. having a company party to celebrate.
e. none of these.
Advantages of the matrix structure include:
a. it increases employee participation.
b. it makes efficient use of human resources.
c. it works well in a changing environment.
d. it develops both general and specialist management skills.
e. all of these.
_______ is the act of determining the organization’s goals and the means for achieving
them.
a. Brainstorming
b. Organizing
c. Planning
d. Developing a mission
e. A blueprint
______ is a psychological experience of a person who, usually engaged in a task, is
aware of a stereotype about his or her identity group suggesting he or she will not
perform well on that task.
a. Typecast threat
b. Discriminatory threat
c. Labeling
d. Stereotype threat
e. Classified threat
_____theories emphasize the needs that motivate people.
List three disadvantages of the divisional structure.
An unincorporated business owned by an individual for profit is known as a(n)______.
The______ is developed from critical incidents pertaining to job performance. Each job
performance scale is anchored with specific behavioral statements that describe varying
degrees of performance.
Distinguish between charismatic and transformational leadership.