Many organizations use suggestion boxes, open door policies, and surveys to facilitate:
a. upward communication.
b. downward communication.
c. formal communication.
d. informal communication.
e. diagonal communication.
Mary Parker Follett contributed to which field?
a. Humanistic approach
b. Scientific management approach
c. Total quality management approach
d. Quantitative approach to management
e. Systems approach to management
Managers carry a tremendous responsibility for setting the ethical climate in an
organization and can act as role models for others.
a. True
b. False
The implementation of total quality management involves the use of many techniques
such as quality circles, benchmarking, Six Sigma principles, reduced cycle time, and
continuous improvement.
a. True
b. False
The_______ model of decision making describes how managers actually makes
decisions in situations characterized by nonprogrammed decisions, uncertainty, and
ambiguity.
a. normative
b. classical
c. administrative
d. scientific management
e. objective
Small businesses, according to the Small Business Administration, employ more than
90 percent of the private workforce in the United States.
a. True
b. False
All of the following are leadership qualities EXCEPT:
a. visionary.
b. innovative.
c. promotes change.
d. structured.
e. nurtures.
Listening is_______of effective communication.
a. 10 percent
b. 25 percent
c. 40 percent
d. 50 percent
e. 75 percent
The job characteristic of feedback provides the worker with:
a. employee growth-need strength.
b. experienced meaningfulness of work.
c. experienced responsibility.
d. knowledge of actual results.
e. demotivation.
In a family where both parents work, which of the following may be helpful to
accommodate the parents’ needs?
a. Childcare
b. Flexible work schedule
c. Home-based employment
d. Maternity or paternity leaves
e. All of these
The Write Pens, Inc. wants to reduce transferring costs by producing closer to the
consumer in a foreign country.
This will also help in reducing transportation and storage costs. Which strategy would
be the best to use given the circumstances?
a. Franchising
b. Exporting
c. Direct investing
d. Barter agreement
e. Licensing
An organization which accommodates several subcultures, including employees who
would otherwise feel isolated and ignored refers to pluralism.
a. True
b. False
The drawback(s) of proprietorship include:
a. the unlimited liability of the partners.
b. conflicts with partners.
c. existence regardless of whether the owners live or dies.
d. difficulty in obtaining financing.
e. complexity and cost.
The decision by ABC International to downsize and reduce its labor force is in the:
a. domain of codified law.
b. domain of free choice.
c. domain of ethics.
d. social responsibility.
e. none of these.
The degree to which a person is able to get along with others by being good-natured,
likable, cooperative, forgiving, understanding, and trusting is agreeableness.
a. True
b. False
The last step in getting organized is to empty your head.
a. True
b. False
The early study of management as we know it today began with what is now called the
technology-driven workplace.
a. True
b. False
One of Donovan’s best employees has a driving need to be able to attain a high standard
of success, to master complex tasks, and to surpass others. Donovan recognizes these
acquired needs as defined as: a. the need for accomplishment.
b. the need for power.
c. the need for affiliation.
d. the need for adaptation.
e. the need for achievement.
The informational roles that managers perform include monitor, disseminator, and
spokesperson.
a. True
b. False
Extrinsic rewards refers to the satisfaction a person receives in the process of
performing a particular action.
a. True
b. False
The term______ refers to (1) all monetary payments and (2) all goods or commodities
used in lieu of money to reward employees.
Managers believe that they are better oriented toward goal achievement when _______
is used.
List the factors that are associated with less supervisor involvement and thus larger
spans of control.
List the five stages of growth for an entrepreneurial company.