A culture based on entrepreneurial norms and values is less likely to encourage
innovation than a culture that is conservative and bureaucratic.
A collateral organizational structure is an informal organization of managers set up
parallel to the formal organizational structure to ‘shadow” the decision-making and
actions of managers in the formal organization.
Research and development is an example of a maintenance function.
Decentralization enables even a relatively tall structure to be more flexible in its
responses to changes in the external environment.
Behaving ethically can reduce transaction costs through the reputation effect.
An organization taking the technical approach to measure organizational effectiveness
uses technology to develop new products, services, and processes.
Increasing product quality and reducing number of defects are examples of indicators
used to measure organizational effectiveness as per the internal systems approach.
One problem with the matrix structure is that employees must report to two different
superiors.
The Carnegie model offers a more accurate description of how decision-making takes
place in an organization than does the rational model.
According to contingency theory, an organization’s design should ensure that all the
functions in the organization use the same organizational structure.
The process of reengineering is started with the product and not the customer.
Human resources are an organization’s most important asset.
Revolutionary change is gradual and incremental.
Satisficing involves a much more costly information search and puts far more of a
burden on managers than does the rational model.
A task force is a permanent committee formed to handle problems that exist within an
organization.
Organic structures follow a centralized decision-making structure.
Which of the following is the simplest integrating technique?
A) integrating role
B) hierarchy of authority
C) task force
D) integrating department
Which of the following statements is true regarding unrelated diversification?
A) The bureaucratic costs associated with managing unrelated diversification are much
greater than those associated with related diversification.
B) An organization pursuing a strategy of unrelated diversification tries to obtain value
by sharing resources or by transferring functional skills from one division to another.
C) Organizations with a strategy of unrelated diversification are likely to use a
conglomerate structure.
D) Considerably more communication and coordination are needed to create value from
unrelated diversification than from related diversification.
According to Weitzel and Jonsson’s model of organizational decline, which of the
following is most likely to halt the decline of an organization that has reached the crisis
stage?
A) using a functional organizational structure
B) decreasing the division of labor
C) employing a new top-management team
D) centralizing decision-making authority
Which of the following is most likely to be a disadvantage of the institutionalized role
orientation?
A) Members produce low quality outputs.
B) Members have difficulty responding to changing conditions.
C) Managers have difficulty creating an ethical culture.
D) Members behave in unpredictable ways.
Which of the following methods of achieving organizational change is highly
interrelated and complementary to TQM?
A) flexible work teams
B) reengineering
C) innovation
D) restructuring
As the ________ of the environment increases, the resources become hard to obtain.
A) complexity
B) dynamism
C) richness
D) depth
A production manager agrees in a meeting to modify an order for the sales department,
but then ignores the request later because of the ongoing conflict between the two
departments. This passive aggressive type of behavior occurs in which stage of Pondy’s
model of organizational conflict?
A) expressed conflict
B) perceived conflict
C) manifest conflict
D) conflict aftermath
Which of the following departments in an organization is most likely to use intensive
technology?
A) sales
B) manufacturing
C) R&D
D) accounting
________ role orientation results when individuals are taught to respond to a new
context in the same way that existing organizational members respond to it.
A) Institutionalized
B) Individualized
C) Informal
D) Decentralized
The rewards that stakeholders receive for participating in an organization are called
________.
A) inducements
B) contributions
C) annuity
D) dividends
Which of the following technologies electronically links an organization with its
suppliers?
A) CAD
B) CAMM
C) Fixed automation
D) CIM
An organization is most likely to pursue a codification approach to knowledge
management when ________.
A) the organization needs to provide customized products or solutions to clients
B) the organization operates in a rapidly changing technical environment
C) employees are required to rely much more on know-how, insight, and judgment to
make decisions
D) the organization wants to collect best practices and SOPs that can be drawn on by
anyone who needs them
________ are usually an organization’s largest outside stakeholder group.
A) Suppliers
B) Customers
C) Shareholders
D) Workforce
Organizations using which of the following approaches have the lowest level of
commitment to social responsibility?
A) accommodative approach
B) proactive approach
C) defensive approach
D) obstructionist approach
Which of the following statements is true regarding the “perceived conflict” stage of
Pondy’s model of organizational conflict?
A) It is the first stage in Pondy’s model of organizational conflict.
B) This stage comes immediately after the “manifest conflict” stage.
C) At this stage conflict is resolved in a way that leaves subunits feeling cooperative.
D) The “felt conflict” stage comes immediately after this stage.
Which of the following allows new organizational members to try new norms and
values?
A) an individualized role orientation
B) a high degree of centralization
C) an institutionalized role orientation
D) a narrow stance on social responsibility
Which of the following functions would be responsible for implementing a just-in-time
inventory system?
A) manufacturing
B) R&D
C) marketing
D) materials management
A ________ structure is a cluster of different organizations whose actions are
coordinated by contracts and agreements, rather than by a formal hierarchy of authority.
A) product divisional
B) network
C) market
D) multidivisional
What are the two types of specialized resources that provide an organization with core
competences? Explain with an example.
How can a manager develop an innovative culture?
Describe the significance of the organizational structure.
What are the various political tactics that individuals and subunits use to obtain the
power they need to achieve their goals and objectives?
What is the difference between economies of scale and economies of scope?