Gehring Services is a company organized around a strong management which values
experience, knowledge, and structure. The company has a detailed framework of rules,
procedures, and guidelines in place to help employees respond to problems in an
orderly manner. Mails, memos, and notifications are used to communicate between
managers, employees, and the management. Despite such provisions to help in
structuring and executing work, the company incurs losses for delays and quality issues.
One of their key clients had asked for two similar projects to be delivered by the teams
headed by Briony and Benedict. While Benedict’s team completed the project
successfully on time, Briony’s team had to implement numerous last-minute changes to
meet client specifications, and she ended up delivering the project over a week late.
Which of the following, if true, would explain this delay in Briony’s submission?
A) Briony’s team was comprised of members who generated a lot of positive synergy
while working together.
B) Briony and Benedict had teams comprising equal members and were allocated
company resources in equitable manner.
C) The company stipulated that all communication be in the upward or downward mode
only to ensure clarity and control.
D) Briony had a good track record with clients who trusted her to do a good job.
E) The management allowed Briony’s team an extension to complete the project.
One of Carl’s department employees was severely injured on the job. Carl has called in
psychological counselors to talk to the other employees and scheduled a series of safety
trainings for the department to be completed by the end of the week. He has also asked
the HR personnel to talk to the department about the disability insurance that the
company offers and make sure that his employees know what is available. Carl is using
________ to help cope with the stress caused by his employee’s injury.
A) demands
B) action research
C) resources
D) innovation