One of your fellow students is continually late to class. The professor has tried
numerous verbal warnings and recently took points away from the student’s grade.
Based on the above, the professor’s actions are consistent with which of the following
reinforcement techniques?
a. Negative reinforcement
b. Punishment
c. Positive reinforcement
d. Avoidance learning
e. Rewards enhancement
The extent to which trade and investments, information, social and cultural ideas, and
political cooperation flow between countries is called.
a. standardization
b. industrialization
c. globalization
d. internationalism
e. linguistic pluralism
Six Sigma refers to an innovation mindset, used widely by Indian companies, that
strives to meet customers’
immediate needs quickly and inexpensively.
a. True
b. False
Unity of direction principle proposes that similar activities in an organization should be
grouped together under one manager.
a. True
b. False
Important stakeholders in corporations include the government and the community.
a. True
b. False
Which of these is the richest medium for communication?
a. Telephone conversations
b. Face-to-face contact
c. Electronic media
d. Written media
e. Voice mail
Donovan understands that perceived inequity creates tensions within individuals that
motivate them to bring equity back into balance, and one of his production supervisors
feels that she is underpaid. Which of the following is not a common method for
reducing perceived inequity?
a. Change in her inputs to the organization
b. Change her outcomes from the organization
c. Change her perception
d. Leave the job for a new one
e. Keep quiet and hope Donovan changes the situation for her.
Highly successful salespeople spend_______of a sales call letting the customer talk.
a. 15-20 percent
b. 40-50 percent
c. 60-70 percent
d. all
e. none
______systematically moves employees from one job to another, thereby increasing the
number of different tasks an employee performs without increasing the complexity of
any one job.
a. Job simplification
b. Job rotation
c. Job enlargement
d. Job enrichment
e. None of these
When a team is in moderate competition with other teams, its cohesiveness decreases as
it strives to win.
a. True
b. False
The plan of action that prescribes resource allocation and other activities for dealing
with the environment and helping the organization attain its goals is known as
a(n)________.
a. goal
b. objective
c. mission
d. vision
e. strategy
Research shows that the link between______ and______ is small and is influenced by
other factors.
a. satisfaction; performance
b. stress; work
c. stress; home
d. stress; performance
e. satisfaction; personality
Shirley works in the human resource department at Turtle Shells, Inc. She believes she
is seeing an increase in drinking problems among the workforce. She thinks she needs
to investigate further. She is at what stage of the managerial decision making process?
a. Diagnosis and analysis of causes
b. Development of alternatives
c. Recognition of decision requirement
d. Evaluation and feedback
e. Selection of desired alternatives
Today’s companies compete in a.
a. growingly domestic
b. low-context culture
c. high-context culture
d. Greenfield economy
e. borderless world
Formal planning, such as a strategic plan, is usually instituted during which stage?
a. Start-up
b. Survival
c. Takeoff
d. Success
e. Resource maturity
Efficiency can be calculated as the amount of resources used to produce a product or
service.
a. True
b. False
The international dimension of the external environment represents events originating
in foreign countries as well as opportunities for U.S. companies in other countries.
a. True
b. False
______ does not focus on a single receiver, uses limited information cues, and does not
permit feedback.
a. Bulletins
b. Telephone conversations
c. Video conference
d. Face-to-face contact
e. A personal memo
Culture can be defined as the ability to speak different languages.
a. True
b. False
Describe how to maintain an effective workforce.
________ are becoming more popular as organizations strive to keep up with
technological advancements and compete in the global economy.
During the ______stage of team development, individual personalities emerge. People
become more assertive in clarifying their roles and what is expected of them.
The_______ refers to a clearly defined line of authority in the organization that includes
all employees.
List the three examples of direct investing mentioned in your text.
The satisfaction received in the process of performing an action is also known as
a(n)______.
________ responsibility is purely voluntary and guided by a company’s desire to make
social contributions not mandated by economics, law, or ethics.
_____ is a behavior pattern characterized by extreme competitiveness, impatience,
aggressiveness, and devotion to work.