Which of these perspectives emphasized a rational, scientific approach to the study of
management and sought to make organizations efficient operating machines?
a. The Humanistic Perspective
b. The Behavioral Sciences Approach
c. The Classical Perspective
d. The TQM approach
e. The Quantitative Management Approach
Theory Y proposes that organizations can take advantage of the imagination and
intellect of all of their employees.
a. True
b. False
According to Maslow, the highest order needs are:
a. self-actualization needs.
b. physiological needs.
c. esteem needs.
d. belongingness needs.
e. safety needs.
A change agent is an OD specialist who contracts with an organization to facilitate
change.
a. True
b. False
All of the following are advantages of a functional structure EXCEPT:
a. economies of scale.
b. excellent coordination between functions.
c. in-depth skill specialization and development.
d. high quality technical problem solving.
e. career progress within functional departments.
The leader who stimulates high standards and champions dedication to vision is
a______leader
a.Level 1
b.Level 2
c.Level 3
d.Level 4
e.Level 5
The CEO of Andre’s Autos, Inc. must do all of the planning for the company because
that is the way to do things in today’s workplace.
a. True
b. False
An evaluation that predisposes a person to act in a certain way is called a(n)_______.
a. attitude
b. authoritarianism
c. perception
d. projection
e. personality
The countries experiencing political stability face the greatest threat of violence.
a. True
b. False
_______ are reasonable yet highly ambitious goals that are so clear, compelling, and
imaginative that they fire up employees and engender excellence.
a. Operational goals
b. Stretch goals
c. Strategic goals
d. Tactical goals
e. Bottom-up goals
In a______ organization, the entire work flow is mechanized in a sophisticated and
complex form of production technology.
a. service production
b. mass production
c. large-batch production
d. small-batch production
e. continuous process production
Scenario – Britney Marr The opportunity to gain a foothold in the snack cracker
industry had just been found. Britney Marr, an account executive manager for Baked
Wheat Industries had developed an interest in wheat crackers two months ago when one
of her newly hired account execs, Amy Bender, had convinced her about the high
margins and promising future associated with that market. Marr had always believed
that if you do your homework in hiring the best people then it only makes sense to
listen to their recommendations and implement their suggestions. Marr had given her
approval to Bender to explore opportunities to move into this promising new market.
This morning, Bender had reported that the Jackson Corporation had severed its
contract with Feel Good Crackers Incorporated. Apparently, the Feel Good salesman
had shared sensitive information about Jackson at a cocktail party. Bender had already
established a good relationship with Feel Good buyers and so recognized this as an
opportunity to expand her market into wheat crackers.Marr’s management style reflects
a belief in:
a. theory Y.
b. developing her employees through control.
c. grieving theory.
d. all of these.
e. none of these.
The job characteristic of autonomy influences the worker’s experiencing
meaningfulness of work.
a. True
b. False
The recognition of the decision requirement step in the managerial decision making
process requires managers to:
a. develop alternative solutions.
b. integrate information in novel ways.
c. use the classical model of decision making.
d. focus on generating ideas.
e. select undesirable alternatives.
The Big Five personality factors includes all of these EXCEPT:
a. extroversion.
b. conscientiousness.
c. emotional stability.
d. locus of control.
e. agreeableness.
The growth of quantitative decision techniques that use computers has reduced the use
of the classical approach.
a. True
b. False
Successful change requires that organizations be capable of both creating and
implementing ideas, which means the organization must learn to be_______.
a. cordial
b. rightsized
c. ambidextrous
d. compliant
e. intra-focused
What are the six steps in the managerial decision making process?
List the five stages of team development.
In a traditional_______approach, budgeted amounts for the coming year are imposed
on middle- and lower-level managers.
______ refers to messages sent through human actions and behaviors rather than
through words.
List the four steps in the feedback control model.
Define span of management and explain if there is an ideal span of management.