An adhocracy is the opposite of a bureaucracy.
The principles of organizational behavior are universal in their application across
cultures.
Horizontal communication refers to the information that flows laterally from members
of one organization to their peers in another.
An employeeʹs first response to job dissatisfaction is to quit, whether or not there is an
alternative job available.
The contingency approach assumes there is no one best approach to managing people.
The purpose of a code of ethics is to assess the morality of a companyʹs behavior in
order to identify irregularities.
To project confidence, a person should never use the pronoun, ʺI.ʺ
It is not uncommon for subcultures to exist within a large organization. For example,
employees within the IT department may have a subculture that differs from that in the
marketing department.
The first step in the decision-making process is to
A) make a predecision.
B) define objectives.
C) generate alternatives.
D) identify the problem.
Which of the following would be a symbol of informal status within an organization?
A) Possession of special skills
B) Appointment to an important committee
C) Reserved parking space
D) Size and location of office
What is the role of an arbitrator in dispute resolution?
A) Listen to the facts presented by each side and make a binding decision
B) Negotiate a win-win solution that benefits both parties
C) Assist one side in the dispute to prepare a case to be argued in court
D) Work together with both sides to reach a settlement
Adam was eager to start his first job as a college professor. That was until his new
colleagues told him about the poor relationship between the faculty and the
administration. The ________ would predict that Adamʹs job satisfaction would now be
lower.
A) organizational commitment theory
B) expectancy theory
C) social information processing model
D) dispositional model of job satisfaction
A source of stress known as role juggling is apparent when
A) employees are uncertain about several aspects of their jobs.
B) someone holds several part-time jobs.
C) people confront incompatibilities in various sets of obligations.
D) parents try to balance the demands of their children and their jobs.
Reacting to political pressure, National Tobacco Company is adopting a(n) ________
strategy by withdrawing
from the U.S. market and liquidating its assets.
A) exit
B) turnaround
C) withdrawal
D) bankruptcy
What is a programmed decision?
A) A problem solved by upper-level management
B) A problem requiring a novel solution
C) A problem requiring a routine decision
D) A problem with long-term implications
Social scientists define a(n) ________ as a collection of two or more interacting
individuals with a stable pattern
of relationships between them who share common goals and who perceive themselves
as being a group.
A) formal group
B) organization
C) group
D) task force
In comparing on-line with face-to-face communications, it was found that members of
on-line groups
A) generated richer insights.
B) preferred anonymity.
C) made more comments.
D) made longer comments.
In the contingency approach to organizational design, the organization should be
structured to reflect
A) its employees.
B) its top executives.
C) its external environment.
D) its customers.
In the managerial grid, a country club management style describes a manager who
A) scores moderately on both the concern for production and concern for people scales.
B) is more concerned with having a good time than managing the group.
C) demonstrates a high concern for people with little concern for production.
D) is able to keep the employees happy while encouraging them to work hard.
Messages based on speculation, someoneʹs overactive imagination, and wishful
thinking, are known as
A) distortions.
B) grapevine transmissions.
C) rumors.
D) informal communication.
Innovation is defined as
A) the process by which novel and useful ideas are produced.
B) the development of new products and services to meet consumer needs.
C) the successful implementation of creative ideas.
D) the readiness and ability to change with the times.
People discriminate when prejudice impacts their
A) beliefs.
B) attitudes.
C) intentions.
D) behavior.
