The general assurance in one’s own ideas, judgment, and capabilities is referred to as:
a. locus of control.
b. self-confidence.
c. self-efficacy.
d. perceptual selectivity.
e. cognitive dissonance.
The technological dimension of the external environment includes scientific and
technological advancements in a specific industry as well as in society at large.
a. True
b. False
Approximately 20% of American adults, according to your text, never reach the
postconventional level of moral development.
a. True
b. False
A value that reflects a loosely knit social framework in which individuals are expected
to take care of themselves is called:
a. culture.
b. individualism.
c. ethnocentrism.
d. masculinity.
e. power distance.
Which of the following is the arousal, direction, and persistence of behavior?
a. Commitment
b. Motivation
c. Satisfaction
d. Rewarding behavior
e. Behavior modification
Daisy tried to apply the job characteristics model to her workforce, but it only worked
for some of her employees.
Which of the following may be a reason why it did not work for everyone?
a. Some of her employees are lazy.
b. Some of her employees are low in growth-need strength.
c. Some of her employees have a low need for power.
d. All of her employees have high growth-needs.
e. Some of her employees have low affiliation needs.
Thedimension of the general environment includes federal, state, and local government
regulations.
a. technological
b. legal-political
c. economic
d. sociocultural
e. international
______is the extent to which doing the job provides information back to the employee
about his or her performance.
a. Feedback
b. Assessment
c. Evaluation
d. Satisfaction
e. Fulfillment
The innovation strategy for changing products and technologies that involves managers
putting in place processes and structures to ensure that new ideas are carried forward
for acceptance and implementation is known as
_____.
a. exploration
b. cooperation
c. innovation roles
d. idea incubator
e. horizontal linkage
______ is the management function concerned with monitoring employees’ activities,
keeping the organization on track toward its goals, and making corrections as needed.
a. Planning
b. Resource allocation
c. Controlling
d. Organizing
e. Efficiency
______ is a policy requiring employers to be proactive in being certain that equal
opportunity exists for all within their organization.
a. Equal employment opportunity
b. Discrimination
c. Reverse discrimination
d. Affirmative action
e. Employment-at-will
______ refers to innovations in products, services, or processes that radically change an
industry’s rules of the game
for producers and consumers.
a. Restructuring innovation
b. Trickle up innovation
c. Productive innovation
d. Disruptive innovation
e. Reverse innovation
An individual’s strong belief that he or she can successfully accomplish a specific task
or outcome is referred to as:
a. locus of control.
b. self-confidence.
c. self-efficacy.
d. perceptual selectivity.
e. cognitive dissonance.
Which of the following is not a dividend of workplace diversity?
a. Reduced costs associated with high turnover, absenteeism, and lawsuits.
b. Increased understanding of the marketplace.
c. Better use of employee talent.
d. Increased costs associated with high turnover, absenteeism, and lawsuits.
e. Enhanced quality of team problem solving.
Which of the following is a philosophy of organization-wide commitment to continuous
improvement, focusing on teamwork, customer satisfaction, and lowering costs?
a. Engineering
b. Total quality management
c. Outsourcing
d. Culture
e. Diversity
specifies a goal of no more than 3.4 defects per million parts.
a. Benchmarking
b. Total quality management
c. Six sigma
d. Balanced scorecard
e. Jugaad
The goal of_____is to get every employee thinking and acting like a business owner.
a. management-by-walking around
b. closed-book management
c. MBO
d. open-book management
e. just-in-time inventory systems
An emotion can be thought of as a mental state that arises spontaneously within a
person based on interaction with the environment rather than through conscious effort
and is often accompanied by physiological changes or sensations.
a. True
b. False
“Chiquita. Perfect for Life.” was Chiquita’s:
a. ceremony.
b. slogan.
c. symbol.
d. ritual.
e. all of these.
An ambidextrous approach means incorporating structures and processes that are
appropriate for both the creative impulse and for the systematic implementation of
innovations.
a. True
b. False
What is downward communication and what are five topics generally included with
downward communication?
______ refers to the economic value of the knowledge, experience, skills, and
capabilities of employees.
______ involves monitoring and influencing employee behavior through extensive use
of rules, policies, hierarchy of authority, written documentation, reward systems, and
other formal mechanisms.
Lying at the heart of Chinese culture, _______ is a supportive, mutually beneficial
connection between two people.
A(n)______ is a team communication structure in which team members communicate
through a single individual to solve problems or make decisions.
In David McClelland’s acquired needs theory, what are the three acquired needs most
commonly discussed and which is(are) not dependent on relationships with other
people?
Briefly describe the Boston Consulting Group matrix, including its dimensions,
quadrants, and strategic recommendations.
A(n)______is an in-house training and education facility that offers broad-based
learning opportunities for employees.
The process by which companies find out how others do something better than they do
and then try to copy and/or improve it is known as _______.