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________ is the unique combination of psychological traits that describe a person.
A) Character
B) Intelligence
C) Behavior
D) Personality
This regret matrix gives potential dollar values in thousands for strategies S1, S2, S3,
and S4 for Al's Fish Fry and competitive strategies CA1, CA2, and CA3 for Sal's Fish
Bake. If Al wants to minimize his maximum regret, which strategy should he choose?
A) S4
B) S3
C) S2
D) S1
It is a good idea for people to think of their career as a business and themselves as
________ that business.
A) the CEO of
B) an employee in
C) a customer of
D) a supervisor in
The Perfect Manager (Scenario)
Brenda Kraft has proven herself to be an able manager. Her section has a high project
completion rate with the highest-quality product and the lowest defects in her division.
In addition, she accomplishes this with fewer full-time people than other managers.
Co-workers say that the secret of her success is in her ability to delegate responsibility
and her understanding of the basic "management processes."
Brenda's high project completion rate indicates that she is ________.
A) an efficient manager
B) an effective manager
C) a good spokesperson
D) a good resource allocator
________ is a measure of how readily a company can use its assets to generate profits.
A) Profitability
B) Leverage
C) Liquidity
D) Activity
Where did the modern era of manufacturing primarily begin?
A) the coal industry
B) Detroit automobile factories
C) southern cotton plantations
D) northeastern textile mills
Which of the following is true of the three early theories of motivation?
A) Herzberg focuses on job satisfaction.
B) McGregor does not address motivation.
C) Maslow focuses on job satisfaction.
D) Herzberg focuses on needs.
A typical organization can be characterized as ________.
A) a one-way system
B) a closed system
C) an open system
D) a virtual system
This regret matrix gives values for strategies S1, S2, and S3 for the Bigg Company and
competitive strategies CA1, CA2, and CA3 for the Large Company. A minimax Bigg
manager choosing S3 would have a greatest possible regret of 2.
Which statement most closely represents the true state of managerial ethics?
A) There has been little reporting on managerial ethics by the press.
B) Younger managers are more ethical than older managers.
C) Managers from foreign companies are less ethical than those from the U.S.
D) Managers are more ethical today than in the past.
A key difference between a team structure and a matrix structure is that a team structure
________ while a matrix structure does not.
A) empowers group members
B) works on projects
C) has fairly permanent groups or teams
D) holds group members accountable
Opposing Views of Social Responsibility (Scenario)
The board of directors of the Four Forks Generating Corporation is meeting to consider
the construction of a new electrical generation facility near the Four Forks River.
Director Appleton prefers a coal-burning plant because it promises to be the most
profitable alternative. Over the short term at least, a coal plant will be by far the least
expensive facility to build and operate. Coal is cheap and the considerable pollution
from the plant won't affect anything within hundreds of miles from the plant.
Director Estrella wants a nuclear plant to be located 30 miles upriver from the biggest
city in the area. Nuclear power is cleaner than coal. Completely safeguarding the
community against accidents in the plant or the disposal of toxic waste could be very
expensive. However, Estrella has discovered that the job can be done much more
cheaply by cutting some corners - while still strictly following all laws - and creating
some additional risk for the community.
Director Jossleman supports the most expensive option of the three - she wants a wind
farm to be built along the banks of the river on top of a ridge. The wind turbines
produce absolutely no pollution and pose no threat to the community or the
environment. They are expensive to build and to operate at the current time because
they require elaborate back-up systems to function when the wind isn't blowing.
Suppose Director Jossleman proposes building a wildlife preserve near the wind farm
for the local community. What is Josselman demonstrating in her proposal?
A) social responsiveness
B) socioeconomic view of social responsibility
C) classical view of social responsibility
D) social awareness
Immediate corrective action is designed ________.
A) to get to the root cause of a problem
B) to get performance back on track
C) to shake up an organization
D) to punish employees for poor performance
Which of the following did Taylor NOT find "appalling" in his study of workers in steel
companies?
A) Workers "took it easy" on the job.
B) Workers employed different techniques for the same job.
C) Workers would only attempt to perform a job if they were shown to have aptitude for
it.
D) Worker output was only about one-third of what was possible.
Which of the following would networking be most likely to help a manager
accomplish?
A) increasing efficiency
B) increasing effectiveness
C) defining goals
D) building a power base
The Hawthorne studies engineers found that brighter light levels in the factory
________ productivity.
A) dramatically increased
B) had no consistent effect on
C) decreased
D) slightly increased
In the integrated model for motivation as shown in the chapter reading, how do
reinforcement theory and equity theory figure in?
A) Appropriate rewards reinforce a high level of performance.
B) Underrewarding results in "hungry" employees who will work harder.
C) Overrewarding results in 'satisfied" employees who will work harder.
D) Reinforcement and equity theories do not influence motivation.
Successful managers tend to have this more than any other trait.
A) low nPow
B) high nPow
C) high nAch
D) high nAff
As represented in a power cone, power is based on ________.
A) vertical position only
B) horizontal position only
C) distance from the center only
D) vertical position and distance from the center
