Keytechi and Sons, a marketing company, has implemented a few incentive plans to
motivate its employees. The organization encourages employees to learn new skills and
cooperate with others. Which of the following will contribute to employees’ feeling that
the organization’s incentive pay plans are fair?
A. Employees must be able to understand the requirements of the incentive pay plan.
B. Equal incentives should be offered to all the employees of the organization.
C. Employees must be the key decision makers when creating incentive pay plans.
D. The company should not inform the employees about incentive plan changes.
E. Employees should make decisions that are only in favor of their interests.
Identify the type of diversity training provided by some organizations that involves
sending employees directly into communities where they have to interact with persons
from different cultures, races, and nationalities.
A. Community service
B. Acculturation
C. Cultural immersion
D. Cultural health
E. Ethnology
LRPN Consulting is a business consulting firm based in Nevada. The departments in
the organization are based on the functions carried out by employees, such as customer
service, marketing, tech support, and business consulting. Which of the following is
most likely true of the organizational structure of LRPN Consulting?
A. The organizational functions are aligned with the different departments in LRPN.
B. The jobs mostly involve teamwork or broad responsibilities.
C. The focus is primarily on products or customer groups within LRPN.
D. The workers work alone at highly specialized jobs.
E. The workers have more authority and are involved in decision making.
Which of the following is true of employees from cultures high in uncertainty
avoidance?
A. Trainers adopt an impromptu style of instruction.
B. Trainees expect a formal instructional environment.
C. Trainers are flexible and open to schedule and activity changes.
D. Trainees are allowed to determine the pace of the programs.
E. Relationships with fellow trainees are emphasized.
_____ is a process for resolving disagreements by taking them to a panel composed of
representatives from the organization at the same levels as the people in the dispute.
A. Outplacement counseling
B. Mediation
C. Carve-out
D. Arbitration
E. Peer review
Identify the statement that characterizes the Age Discrimination in Employment Act
(ADEA).
A. It favors the idea of coercing employees to accept early-retirement incentives.
B. It permits an employer to reduce the fringe benefits to all employees over 40.
C. It permits companies to lay off older workers when the economy is slow.
D. It outlaws making employment decisions based on a person’s age being over 40.
E. It recommends early-retirement incentive programs wherein employees agree not to
sue the company for ageism.
Identify a guideline that will help increase readability of training materials.
A. Replace concrete words with abstract words.
B. Combine two or more sentences into one long sentence.
C. Combine two or more paragraphs into one long paragraph.
D. Add checklists and illustrations to clarify the text.
E. Substitute written material for video, hands-on learning, or other nonwritten
methods.
John and Lisa hold the same position at Flyberry Electronics. However, John earns
more than Lisa. In the context of pay structure, which of the following justifies the
organization’s decision to pay John more than Lisa?
A. John works the night shift, and night hours are less desirable for most workers.
B. John is a U.S. citizen; therefore his pay should be higher than non-Americans.
C. Lisa is pregnant; therefore her productivity is assumed to be lower.
D. John is physically disabled; therefore he should be paid more than Lisa.
E. Lisa lives in a location where living expenses are higher.
The process of communicating information about a job vacancy on company bulletin
boards, in employee publications, on corporate intranets, and anywhere else an
organization communicates with employees is referred to as:
A. job postings.
B. external hiring.
C. employment referral.
D. a workforce utilization review.
E. direct sourcing.
A test that is valid in other contexts beyond the context in which the selection method
was developed is known as a(n) _____ method.
A. practical
B. generalizable
C. reliable
D. invalid
E. concurrent
A customer at Danielle, a French restaurant, complains to Jason, the manager, about a
dessert being unacceptable. Jason inspects the dessert and finds that brie, a type of
cheese, is overripe and has an ammonia-like taste. When Jason questions the pastry
chef, Mario, he acknowledges that he knew the brie was bad. Jason analyzes the
situation and concludes that Mario should be put through additional training to avoid
such mistakes in the future. Which of the following, if true, would strengthen Jason’s
decision?
A. Mario contemplated resigning because of his mistake, but Jason did not want to let
go of his experienced pastry chef.
B. Mario was unaware that the overripe brie could have been substituted with
camembert, another type of cheese.
C. Mario had ill feelings toward Jason because of a recent personal altercation.
D. Mario is only one of two pastry chefs working at the restaurant.
E. Mario was overworked and underestimated the overall effect that the overripe brie
would have on the dessert.
Identify the correct example of an on-the-job training method.
A. Behavior modeling
B. Simulation
C. Apprenticeship
D. Adventure learning
E. Action learning
What is the difference between stock options and an employee stock ownership plan
(ESOP)?
A. Stock options carry significant risk whereas ESOPs are risk-free.
B. Stock options are usually granted to company executives whereas ESOPs are
provided to all employees.
C. In stock options, stocks are placed into a trust whereas ESOPs give employees the
right to buy a certain number of shares of stock.
D. Under stock options, employees can sell their stocks whereas ESOPs do not allow
employees to sell their stocks.
E. Earnings from stock options are exempt from income taxes whereas earnings from
ESOPs are taxable.
Identify an accurate difference between predictive validation and concurrent validation.
A. Predictive validation correlates job performance and job roles; concurrent validation
does not.
B. Predictive validation correlates future job performance and applicant test scores;
concurrent validation does not.
C. Concurrent validation is very time-consuming; predictive validation is not.
D. Concurrent validation is difficult to employ; predictive validation is not.
E. Concurrent validation is utilized on new recruits; predictive validation is not.
The controversial practice that treats a range of scores as being similar and thus allows
employers to give preference to underrepresented groups within these similar scores is
known as _____.
A. banding
B. generalizing
C. affirmative action
D. sensitizing
E. race norming
Select the statement that characterizes the Civil Rights Act of 1991.
A. It limits damage claims to attorney’s fees and costs.
B. It requires violators to pay punitive damages that specifically cover emotional pain
and suffering.
C. It prohibits violators from paying compensatory damages.
D. It limits the maximum punitive damages allowed, depending on the size of an
organization.
E. It limits the maximum punitive damages to $50,000 for all organizations even if the
discrimination was intentional.
The industrial engineering approach is most likely to emphasize _____.
A. defining work arrangements and reporting requirements
B. streamlining jobs to make them simpler, efficient, and automatic
C. designing jobs in such a way that they require minimal specialization
D. exploring new and diverse ways of doing the same job
E. creating complex and challenging jobs that require innovative employees
Which of the following measures of validity is based on showing a substantial
correlation between test scores and job performance scores?
A. Criterion-related validity
B. Diagnostic validity
C. Content validity
D. Convergent validity
E. Construct validity