Organizational commitment is a more global response to the organization than is job
satisfaction.
The most important factor leading to politics within organizations is the realization that
most of the “facts” used to allocate the limited resources are not open to interpretation.
Specific goals produce a higher level of output than does the generalized goal of “do
your best.”
The job characteristics model describes any job in terms of five core job dimensions.
Feedback is one of these five dimensions and it represents the degree to which carrying
out work activities generates direct and clear information about your own performance.
Hiring managers should automatically preclude a candidate with a disability if they
appear to be unable to do the job.
Emotional intelligence can be measured easily with the help of standard tests.
A positive relationship exists between telecommuting and supervisor performance
ratings.
An organizational culture that encourages its managers for engaging in severe
competition and discourages them from taking risks and innovating, is most likely to
shape high ethical standards among its members.
The attribution theory of leadership says leadership is merely an attribution people
make about other individuals.
Emotions that are organizationally required and considered appropriate in a given job
are termed displayed emotions.
A focus on utilitarianism promotes the rights of minorities.
Research consistently shows that a group in a brainstorming session generates more
ideas than an individual working alone.
The traditional view of conflict recognizes that a minimal level of conflict can help
keep a group viable, self-critical, and creative.
In an example, a local church is made up of people who are very different in their
lifestyles and their stages of life. Mary is a 23-year-old single parent who earns the
minimum wage. Jonathan is 60 years old, extremely wealthy, and works because he
enjoys it. Jane is a 45-year-old lawyer who earns well and is well-respected in her
profession. She is extremely career-oriented and is proud of her achievements. Which
of the following do you think would motivate Jonathan the most?
A) more vacation time
B) more responsibility
C) greater career growth
D) more money
E) a greater sense of inner peace
According to the two-factor theory, which of the following statements would likely be
true?
A) When the working conditions are comfortable, employees will be satisfied.
B) Quality of supervision is a motivation factor.
C) Fixing the conditions that make the employees dissatisfied will not make them
satisfied.
D) Employees are dissatisfied due to lack of recognition.
E) The major reason for dissatisfaction is probably the lack of promotion.
Mrs. Jonas believes strongly that it is important that worker’s rights be respected, and
that one of the more important ways of doing this is to ensure that all workers be
properly documented. She is supervising a contracting company that is building a new
warehouse for her company. While doing this she discovers that many of the workers
employed by the contractor are undocumented aliens working for well below minimum
wage. Mrs. Jonas can be expected to relieve the discomfort she is experiencing by
doing the following except ________.
A) deciding this issue is unimportant
B) rationalizing that it is not her problem since she is not the contractor
C) attempting to stop the contractor using undocumented workers
D) coming to accept that using undocumented workers does not harm workers’ rights
E) terminating the contract as it is against her attitude
Mrs. Jonas believes strongly that it is important that worker’s rights be respected, and
that one of the more important ways of doing this is to ensure that all workers be
properly documented. She is supervising a contracting company that is building a new
warehouse for her company. While doing this she discovers that many of the workers
employed by the contractor are undocumented aliens working for well below minimum
wage. In this situation Mrs. Jonas has a(n) ________ that is in conflict with a(n)
________.
A) behavior; behavior
B) attitude; attitude
C) social need; social interest
D) social need; social need
E) attitude; behavior
We don’t evaluate a person in isolation. Our reaction to a person is influenced by other
persons we have recently encountered. This is known as the ________.
A) halo effect
B) contrast effect
C) confirmation bias
D) framing effect
E) impact bias
In the context of employee engagement, it is observed that the highly engaged
employees feel a deep connection to their company. Disengaged employees ________.
A) feel disconnected, portraying deviant behavior at the workplace
B) put in efforts to be as good as engaged employees
C) continue working without affecting the turnover
D) put time but no attention into their work
E) engage in productive activities to prove their worth
Which type of conflict is almost always dysfunctional?
A) task conflict
B) efficacy conflict
C) relationship conflict
D) resource conflict
E) goal conflict
Self-managed teams typically consist of ________ employees.
A) two to four
B) four to eight
C) ten to fifteen
D) twenty to thirty
E) forty to fifty
Which of the following traits does a decision maker need to have if they are to fully
appraise a problem and even see problems that others are not aware of?
A) creativity
B) rationality
C) conceptual style
D) intuition
E) individuality
You assign your students a project that involves developing a business plan for a retail
chain. The retail chain will have 1000 employees and will serve customers both locally
and internationally via a storefront and an Internet catalog. Which of the following
organizational designs is least likely to be suitable for this retail store?
A) matrix
B) virtual
C) bureaucracy
D) team
E) simple
Of the bases of power, research indicates that ________ power is most effective.
A) personal
B) coercive
C) reward
D) legitimate
E) positional
Research suggests which of the following relationships exists between the weather and
mood?
A) moderately positive effect
B) moderately negative effect
C) strong positive effect
D) strong negative effect
E) limited or little effect
Which of the following statements is true regarding an organization’s culture?
A) Organizational culture is evaluative rather than descriptive.
B) Large organizations rarely have subcultures.
C) A dominant culture expresses the core values shared by a majority of the
organization’s members.
D) A strong culture increases employee turnover.
E) Subcultures and dominant cultures must not share any common values.
According to the expectancy theory, which of the following relationships indicates the
degree to which the individual believes that a particular level of output will lead to the
attainment of a desired outcome?
A) performance-reward
B) effort-performance
C) rewards-personal goals
D) effort-satisfaction
E) performance-achievement
Which of the following characteristics is not attributed to idea champions?
A) high self-confidence
B) high persistence
C) high resistance
D) high energy
E) high risk-taking ability
According to the job characteristics model, task significance is the degree to which
________.
A) a job requires completion of a whole and identifiable piece of work
B) work activities generates direct and clear information about performance
C) a job provides the worker freedom in scheduling and procedure
D) a job affects the lives or work of other people
E) a job requires a variety of different activities
Many elements in management by objectives (MBO) programs match propositions of
________ theory.
A) motivation-hygiene
B) cognitive evaluation
C) goal-setting
D) self determination
E) hierarchy of needs
Ismael spent the morning in the field making sales calls. He called on four prospective
clients and they all declined to purchase his company’s product. Ismael returned to the
office stressed and exhausted. He has an hour and a half for lunch before he has to make
a large sales presentation to a current client, which Ismael hopes will expand his
account. Which of the following is most likely to be the best way for Ismael to spend
his lunch hour?
A) He should prepare his sales pitch data and graphics on the computer.
B) He should practice his sales pitch orally with a co-worker.
C) He should go through the past sales orders placed by this client in order to better
understand her requirements.
D) He should rest and relax before the presentation.
E) He should ask his boss to help him prepare the presentation.
Most managers and employees today work in a climate best characterized as
“temporary.” Explain.
Compare and contrast challenge stressors and hindrance stressors.
What makes people more likely to be engaged in their jobs?
What are the three relationships in Vroom’s expectancy theory?
How do people react to organizational politics?
What conclusions can you draw about turnover if an employer strives to find balance in
work-life conflicts? How can the employer find this balance and still have productive
employees?
Describe the significant characteristics of a strong culture.
What are the various individual sources of resistance to change?
Formalization is a key element of organizational structure. What is indicated by
formalization? Describe the characteristics of a highly formalized organization.