The capacity of people to recognize their own feelings and the feelings of others is
called motivational intelligence.
Entrepreneurship refers to the identification, evaluation and exploitation of
opportunities.
Being tough-minded and structured are characteristics associated with managers rather
than emerging leaders.
In order to preserve their position power, managers should avoid doing personal favors
for subordinates.
Good managers constantly try to help groups become teams.
Costs of packaging a product and costs of materials needed to make the product are
fixed costs associated with production.
A considerate leader would be more effective than a structuring leader when the
leader-member relations are good, the task structure is weak, and the leader position
power is weak.
As one moves from lower-level management to upper-level management, conceptual
skills become more important and technical skills less important.
The major advantage of the “Golden Rule” approach to achieving workforce diversity is
that individuals approach it from their own particular frame of reference.
Which of the following obstacles to delegation is related to the supervisor?
A) fear that subordinates will not do a job well
B) reluctance to accept delegated authority
C) reluctance to exercise authority that may complicate working relationships
D) fear that the supervisor will be unavailable for guidance
E) belief that the supervisor doesn’t have confidence in employees
A ________ is a standing plan that furnishes broad guidelines for taking action
consistent with reaching organizational objectives.
A) budget
B) policy
C) procedure
D) rule
E) schedule
The organization chart ________ .
A) establishes the organization’s goals for the year
B) is the graphic illustration of organization structure
C) lists departments in order of productivity
D) details the organization’s plans for achieving its goals
E) is the representation of the organization’s financial system
To maximize satisfaction, people with a high need for achievement are more likely to
set goals that are ________.
A) challenging and achievable
B) achievable but not challenging
C) unachievable
D) realistic not challenging
E) challenging and very risky
Which of the following is most likely to be true if an organization is decentralized?
A) There is homogeneity in the organization’s product line.
B) There is a narrow span of management.
C) There is a high degree of delegation.
D) There is little accountability.
E) There is a lack of authority among middle managers.
Inventory turnover is an example of a(n) ________ ratio.
A) operations
B) profitability
C) liquidity
D) activity
E) leverage
SNL manufactures and sells customized shoes for people with special needs. The
company caters mostly to customers within the U.S., though it occasionally sends
products to overseas customers. The company is very eco-friendly, and takes pride in
sourcing all its raw materials locally. According to the information, SNL is a(n)
________ company.
A) transnational
B) global
C) multinational
D) domestic
E) international
One of the primary characteristics present in situations in which management science
techniques are applied is ________.
A) that the management problems have only a few variables
B) that the situation deals with quantifiable factors such as sales
C) that the situation deals with the physiological, safety, social, esteem, and
self-actualization needs of organization members
D) that the situation deals with assessing qualitative factors of the workplace or
environment
E) that social implications are the guidelines for making a particular decision
Which of the following should managers NOT do to eliminate obstacles to the
delegation process?
A) maximize the impact of delegated authority on established working relationships
B) help delegates cope with problems whenever necessary
C) build subordinate confidence in the use of delegated authority
D) willingly consider the ideas of others seriously
E) allow employees to learn from their mistakes without suffering unreasonable
penalties
Becky is leading her team in an open discussion on the possibilities of implementing
flexible work hours for her department. One of the team members keeps interrupting
with negative feedback on the suggested ideas. He is breaking the cardinal rule of
________, one of the methods of decision-making.
A) scapegoating
B) brainstorming
C) crowdsourcing
D) groupthinking
E) the Delphi technique
Martin has determined exactly what information he needs to assess worker productivity.
He has identified the data that will yield this information and has collected this data.
What should Martin do now?
A) transmit the information
B) determine the quality of the data
C) use the information to assess productivity
D) summarize and analyze the data
E) evaluate the cost of the data
Which of the following activities is a manager most likely to perform if he or she is
from an organization with a hierarchy culture?
A) Give employees regular feedback on how well they are performing their jobs.
B) Hold people accountable for generating innovative ideas.
C) Talk to people about their new ideas and what they expect the results of ideas could
be.
D) Reward those who come up with new ways to perform work.
E) Make continuous improvement a feature of the workplace.
As applied to the social responsibility area, influencing is the process of ________.
A) determining how the organization will achieve its social responsibility objectives
B) guiding the activities of organization members to help attain the organization’s social
responsibility objectives
C) making things happen as they were planned to happen
D) determining and reporting progress in the attainment of social responsibility
objectives
E) establishing for all organizational resources logical uses that emphasize the
attainment of the organization’s social objectives
The amount of revenue that exceeds the total costs of production is called a firm’s
________.
A) total revenue
B) profits
C) marginal revenue
D) marginal costs
E) variable revenue
Content theories of motivation ________.
A) are explanations that emphasize peoples’ internal characteristics
B) are explanations that emphasize how individuals are motivated
C) include the needs-goal theory and the Vroom expectancy theory of motivation
D) include Skinner’s work on behavior modification
E) can collectively be used to identify all human needs
Which of the following is true from the point of view of the contingency approach to
management?
A) There is one best way to solve a management problem in any organization.
B) Managers’ decisions vary depending on the particular situation and the people
involved.
C) In most cases, solutions to similar problems will apply across organizations.
D) Managers within the same organization should follow the same solution for similar
problems.
E) Managers should make decisions that are consistent from employee to employee.
Outline the steps involved in the controlling process.
What are the main strategy formulation tools of strategic management?
What are the steps in evaluating information?
What are the different types of tests used by organizations during the selection process?
What is the importance of non-verbal messages in a communicative process?
List any four contemporary management skills that help increase the probability of
management success and explain how these skills accomplish this task.
How can diversity be promoted through equal employment and affirmative action?
Distinguish between a formal and an informal group within an organization.