______ indicators focus on production and operating statistics.
a. Financial performance
b. Business process
c. Critical success
d. Potential for learning and growth
e. Performance measurement
Brainwriting refers to the tendency of people in groups to suppress contrary opinions.
a. True
b. False
Training is typically used to refer to teaching people how to perform tasks related to
their present jobs, while development means teaching people broader skills that are not
only useful in their present jobs but also prepare them for greater responsibilities in
future jobs.
a. True
b. False
Team cohesiveness does not necessarily lead to higher team productivity.
a. True
b. False
The Civil Rights Act of 1964 created the Equal Employment Opportunity Commission.
a. True
b. False
Roberta is a top-level executive at a banking institution. She spends a significant part of
her day meeting with local government officials, every day consumers, and federal
banking officials to address key issues in the banking industry. Roberta’s role can best
be described as.
a. boundary-spanning
b. adaptive
c. interorganizational
d. external
e. internal
Which of the following is described by the text as a communication channel that flows
within the chain of command or task responsibility defined by the organization?
a. Formal communication
b. Horizontal communication
c. Downward communication
d. Upward communication
e. Diagonal communication
Legitimate, reward, and expert powers are all forms of position power.
a. True
b. False
Teams run efficient meetings, whereas groups run meetings that encourage open-ended
discussion.
a. True
b. False
Quick response to external changes is an advantage of vertical functional structure.
a. True
b. False
Yolanda recently learned that Sue, who works in the same position as she and has been
with the company for the same amount of time, earns about ten percent more than she
does. As a result, Yolanda feels that she should not work as hard, so she starts coming in
late and taking more days off. This is an example of which method for reducing
perceived equity?
a. Working harder, not smarter
b. Changing outcomes
c. Changing work effort
d. Changing perceptions
e. Leaving the job