In ____, activities associated with overhead cost generation are identified and then
records are kept on the costs and on the activities.
a. activity-based costing
b. backoffice costing
c. run of the mill costing
d. plant operation costing
What is a way to figure out whether an investment is profitable, and to address the time
value of money?
a. Exchange rate
b. Real-time business intelligence
c. Net present value (NPV)
d. Hurdle rate
A customer is granted a 10% price discount in a large order. This is an example of an
activity in ____ in the sales and distribution process.
a. presales activities
b. sales order processing
c. inventory sourcing
d. delivery and billing
e. payment
Old information and computer systems are known as ______.
a. dinosaurs
b. passe systems
c. legacy systems
d. relics
What are the manufacturing costs that include factory utilities, general factory labor
such as custodians or security guards, factory managers’ salaries, storage, insurance, and
other manufacturing-related costs?
a. Direct costs
b. Plant costs
c. Overhead costs
d. Manmade costs
The ____ system communicates with SAP ERP, BW, and APO systems in developing
and executing its plans.
a. PPO
b. SSA
c. CRM
d. GUp
Assume Fitter Snacker’s existing information systems are in place. FS has a customer
called First State TastyBars. Here is the background data on FS and First State
TastyBars:
An order came in from First State TastyBars:
There are some documents in FS’s system as follows:
a. Given the state of FS’s systems, will credit be granted or denied on the current order
(purchase order FST 1003)?
b. What is the actual First State TastyBars accounts receivable balance (without
considering the current order)?
c. If the FS systems processed transaction data in a more timely way would credit be
granted or denied? Why?
Which business function is performed by Accounting and Finance?
a. Cost allocation and control
b. Taking sales orders
c. Benefits
d. Plant maintenance
What will the On Hand inventory be in week 5 after the system calculated planned
orders?
a. 0
b. 440
c. 8,038
d. 14,038
Which ERP package is a popular software choice for managing human resources and
financial activities at universities?
a. SAP
b. PeopleSoft
c. Microsoft Dynamics
d. J.D. Edwards
Immediately after MRP is run in SAP ERP:
a. the stock/requirements list and MRP list are both updated and show the same
information.
b. the MRP list is updated but the stock/requirements list is unaffected.
c. the stock/requirements list is updated but the MRP list is unaffected.
d. none of the above.
Figure 4-2 The SAP ERP production planning process
In the accompanying figure, which shows the SAP ERP production planning process,
what is A?
a. MRP
b. Sales Forecasting
c. Starting Inventory
d. Detailed Scheduling
Fitter Snacker orders oats in 44,000 lb. batches. Given the following (incomplete) MRP
record:
What Planned Orders will the MRP logic create?
a. An order for 44,000 units in week 2
b. An order for 44,000 units in week 3
c. An order for 44,000 units for weeks 2 and 3
d. An order for 88,000 units for week 3
Which software programs automates the execution of business processes?
a. SAP Wizards
b. ASAP
c. Workflow tools
d. Swimlanes
Setting prices for customers can be very complex. SAP helps by offering a control
mechanism, called ____, to determine how much to charge a given customer for a given
product.
a. pricing variance
b. price fixing
c. condition technique
d. fluctuation
The order of the steps in the SAP R/3 production planning process are:
a. Sales Forecasting, Demand Management, Purchasing, Sales and Operations Planning,
MRP, Detailed scheduling, Production
b. Sales Forecasting, Demand Planning, Detailed scheduling, Purchasing, Demand
Management, MRP, Production
c. Sales and Operations Planning, Sales Forecasting, MRP, Purchasing, Demand
Management, Detailed scheduling, Production
d. Sales Forecasting, Sales and Operations Planning, Demand Management, MRP,
Purchasing, Detailed scheduling, Production
Returned products to a company are processed more efficiently if the customer first
calls for a RMA.
Information systems that can be designed so that functional areas of operation share
data are called:
a. integrated information systems
b. complete information systems
c. non-middleware information systems
d. linked information systems
In an initial trial of radio frequency identification (RFID) tags on garments in 2007,
American Apparel found that inventory shrinkage, a reduction in inventory, was 20
percent, double the retail industry average. The inventory shrinkage was a result of
____.
a. Employee theft
b. being soft on shoplifting
c. lax internal controls over shipping and delivery
d. all of the above
The parts of an employee’s pay that is comprised of base pay, bonuses, gratuities,
overtime, sick pay , and vacation allowances are known as ____.
a. payroll run
b. statutory deductions
c. voluntary deductions
d. remuneration elements
Which of the following are benefits to CRM?
a. Lower costs
b. Higher revenue
c. Improved strategy and performance measurement
d. All of the above
Figure 1
Figure 1 is Fitter Snacker’s ____.
a. Balance Sheet
b. Income Statement
c. Credit Report
d. Document Flow
The tasks associated with managing a company’s workforce is now known as ____.
a. human capital management
b. resource management
c. workforce management
d. hiring management
____ is SAP’s biggest competitor.
a. J.D. Edwards
b. PeopleSoft
c. Microsoft
d. Oracle
The process of transferring balances for temporary or nominal accounts, such as
revenue, expense, gain, and loss, to the retained earnings account is called ____.
a. cost accounting
b. account closure
c. periodic closure
d. closing the books
e. statement wrap-up
Beyond the simple tools of flowcharting, a helpful tool called ____ allows one to
describe a business process in greater or less detail depending on the task at hand.
a. hierarchical modeling
b. drill down staging
c. detail focused charting
d. magnifying glass charting
SAP ERP provides an Organization and Staffing Plan tool that is used to define a
company’s ____ and the positions within the organizational structure as a whole.
a. management structure
b. benefits program
c. hiring process
d. job titles
The ______ module helps the company manage fixed-asset purchases (plant and
machinery) and related depreciation.
a. Plant Maintenance
b. Asset Management
c. Materials Management
d. Product Planning
What is the sum of direct materials, production overhead, and direct labor?
a. COGM – cost of goods manufactured
b. COGS – cost of goods sold
c. COGP – cost of goods produced
d. COGS – cost of goods shipped
Which functional part of the organization communicates changes in salaries, benefits,
and policies to employees?
a. Sales and Marketing
b. Supply Chain Management
c. Accounting and Finance
d. Human Resources
Which of the following is an input to HR?
a. Personnel forecasts
b. Sales data
c. Layoff and recall company policy
d. Travel expense company policy
Assume that a buyer calls a seller to order $3,000 worth of goods and her credit limit is
$10,000. If the sellers accounts receivable for the customer is already $8,500, how
much of the new order will be accepted?
a. The entire amount
b. $1,500 only
c. No amount
d. $10,000 only
____ can result in management overinvesting in inventory.
a. Bulging raw materials
b. Stockup
c. Safety stock
d. Excess baggage
It is very easy to delete items in the ERP system.
Figure 1
Figure 1 is an example of Fitter Snacker’s Income Statement.
Radio frequency identification device (RFID) tags can degrade in bad weather, and an
employee must point an RFID reader directly at a RFID tag to read it.
An income statement shows a company’s profit or loss in a period of time.
Having ERP will require a company to restrict the number of cost allocation bases.
____________________ programs are core software used by companies to coordinate
information in every area of the business.
Describe Fitter Snacker’s accounting and purchasing problems with regard to its
production process.
One benefit of ERP systems is that ERP integrates people and data while eliminating
the need to update and repair many separate computer systems.
Open architecture encourages software companies are encouraged to develop add-on
software
products that can be integrated with existing software, such as SAP’s R/3.
Describe the problems with Fitter Snacker’s payment and returns.
Radio frequency identification technology, known commonly as RFID, is a tool that is
used for tracking items through a supply chain.
The term process mapping is often used interchangeably with flowcharting.
What is an RFID?
In the accompanying diagram, “Taking an Order in SAP ERP,” what is A?