Constructing clear sentences and paragraphs involves adaptation to the intended
readers.
“We take pride in our work.” This sentence uses a slang word.
As with written forms of communication, oral presentations require careful planning
and polishing.
In a response message with multiple questions,you must number the answers.
According to the standards for the use of numbers, amounts should be expressedin both
figures and words in all documents.
Problem statements are generally written in the form of a question or infinitive phrase.
Below the short-report form is a form that presents the entire report as a letter.
A memorandum reporting a shortage of certain goods written by the warehouse
supervisor of Yellow Lamination Inc. to the company’s purchasing department is most
likely to be classified as:
A. internal-operational communication.
B. external-operational communication.
C. personal communication.
D. grapevine communication.
E. internal-external communication.
Which of the following is true of the Internet?
A. It is run by a French organization.
B. It operates in a structure originally funded by the National Science Foundation.
C. The vice president of W3C is officially in charge of the Internet.
D. It has certain Web standards that have constantly been the same.
Which of the following sentences uses the correct tense?
A. When you knocked, I am working in the garage.
B. I was tired because have been working all day.
C. Kate broke a window last night.
D. I have seen her yesterday morning.
E. I tried a small piece of the pie to see how it was tasting.
Consider the following statement: “Our latest cell phone model comes preloaded with
the latest version of the operating software in addition to all the functions of high-end
cell phones in the current market.” This statement primarily focuses on _____.
A. scenario painting
B. product features
C. common-ground persuasion technique
D. reader benefits
E. character-based appeals
The first step in giving a speech or formal presentation is to:
A. gather information relevant to the presentation.
B. determine the order of the introduction, body, and conclusion.
C. determine the topic and purpose of the presentation.
D. determine an appropriate greeting for the presentation.
E. determine the presentation method.
You are most likely to build goodwill with your readers by:
A. using clich©s that sound polite.
B. using a closing that is tailored to your message.
C. using colloquial words familiar to you.
D. using general statements such as “at your convenience” or “as soon as possible.”
The most appropriate approach to follow in writing a message presenting the facts
about an indirectclaim is to:
A. show your anger as you present the facts.
B. state directly that the reader’s company was at fault.
C. clearly and objectively present the facts.
D. skillfully avoid stating the negative facts.
E. demand compensation because the facts are already known to the reader.
When one moves down the structural ladder toward the more informal and shorter
reports, at the bottom of the ladder, the _____ order is more the rule than the exception.
A. direct
B. indirect
C. personal
D. informal
E. formal
Alan is the sales manager at Rosenco Inc. He wants a visual to help him track sales of
three different products over a period of five years. Which of the following charts best
suits Alan’s purpose?
A. Simple bar or column chart
B. Flowchart
C. Line chart
D. Organization chart
E. Gantt chart
Correct the following sentences according tothe standards for punctuation in business
writing. a)The cat played with its toy. b) I spent the weekend at my grandmothers
house.
Of the following headings from a report, _____ violates parallelism of construction.
A. “Leading position of the East”
B. “Runner-up status of Midwest”
C. “Third position for Far West”
D. “Rapidly gaining South ranks fourth”
E. “Last position for Mountain States”
Which of the following will most likely enhance the effectiveness of your message?
A. Using familiar words
B. Using complex words to exhibit your knowledge to your readers
C. Avoiding active verbs
D. Using stiff words to make the communication precise
E. Avoiding plain language
Which of the following is true about rubber stamps?
A. They are expressions used by habit every time a certain type of situation occurs.
B. They are expressions developed to be used in special situations.
C. They are expressions created to suit every individual reader.
D. They are expressions developed to be specifically used in emails.
E. They are expressions created by a writer for personal use in different circumstances.
When one is responding to a crisis or giving an important announcement, which of the
following is the most appropriate presentation method?
A. A presentation that is delivered extemporaneously
B. A presentation where a speaker reads a prepared speech
C. A presentation that the speaker recollects from memory
D. A presentation where the speaker improvises as he delivers the speech
E. A presentation with the use of placards and notes
Which of the following is an effective way to focus one’s attention as part of active
listening?
A. Judging what is being said
B. Back-channeling what is being said
C. Criticizing what is being said
D. Interrupting the speaker frequently
E. Trying to speak as much as possible
Which of the following is true about standards for punctuation in business writing?
A. Restrictive clauses should be set off with commas.
B. The items listed in a series should not be separated by commas.
C. Commas should be usedto set off parenthetical expressions.
D. Colon should not be used to introduce an enumeration.
E. Colon should not be used to introduce a formal quotation, or a statement of
explanation.
Measurable rewards, such as time or money saved or a desired object, are also called
_____.
A. spiritual rewards
B. tangible rewards
C. emotional rewards
D. abstract rewards
E. unquantifiable rewards
Identify the dependent clause in the following sentence. When the teacher yelled, the
students came rushing to the class.
A. The students
B. When the teacher yelled
C. Came rushing to the class
D. The students came rushing to the class
E. The teacher
Briefly describe the flaws that are associated with the voice of a speaker.
Li
Discuss how thebusiness letter has evolved over the years.
List and briefly explain the different steps involved in the planning process of a
message.
Describe adaptation as an element of professional talking.
Briefly explain the two main communication networks of an organization.
Differentiate between topic and talking headings.
Consider the following statement: “We cannot exchange this item as you have not
supplied us with the original purchase invoice.” How can this statement be changed
such that it avoids putting blame on the reader? List some strategies that ensure a
message does not blame a reader.