Determining the ethically correct way to behave is especially difficult in a global
economy because different cultures have different perspectives on certain ethical issues.
Task conflicts can provide positive outcomes only when all members share the same
goals and have high levels of trust.
In Fiedler’s approach, if a respondent uses unfavorable terms to describe the co-worker
in question, the respondent can be said to be primarily task-oriented.
Job enlargement is also called cross-training.
Innovation is nurtured where there are slack resources.
In the communication process, decoding precedes encoding.
Interpersonal justice refers to an individual’s perception of the degree to which she is
treated with dignity, concern, and respect.
Long tenure in management is associated with innovation.
Teamwork takes more time and often more resources than individual work.
Which of the following types of norms are likely to be the most common?
A) appearance norms
B) social arrangement norms
C) resource allocation norms
D) performance norms
E) behavioral norms
The theory of cognitive dissonance was proposed by ________.
A) Maslow
B) Festinger
C) Hofstede
D) Skinner
E) Pavlov
Which of the following terms best describes the acceptable standards of behavior that
are shared by a group’s members?
A) norms
B) rules
C) status
D) traditions
E) role perception
A local government work crew cleans up parks and other public spaces. In this crew, the
dirtiest jobs are generally given to the newest members, while the more senior members
of the crew tend to do little except draw their pay. Which of the following classes of
norms encompasses arrangements like this?
A) performance norms
B) appearance norms
C) resource allocation norms
D) leisure norms
E) confluence norms
The team agrees that a large component of the project will be carried out at the Chinese
headquarters, with Xiang responsible for leading that support team. Based on what the
GLOBE project concludes about Chinese culture, which of the following leader
behaviors would be most effective?
A) infrequent decision making
B) highly participatory decision making
C) autocratic decision making
D) decision making without initiating structure
E) moderately participatory decision making
When considering how you can use power and politics in your own career, which
questions should you ask yourself?
A) What are my ambitions?
B) Who has the power to help me get there?
C) What is my relationship to these people?
D) Both B and C
E) All A, B and C
Nunya employees are allowed to dress informally. This is an example of a ________
through which organizational culture is transmitted.
A) story
B) ritual
C) material symbol
D) symbolic act
E) tool
Which of the following is true regarding the relationship between satisfaction and
absenteeism?
A) There is a consistent positive relationship between the two.
B) There is a consistent negative relationship between the two.
C) There is a curvilinear relationship between the two.
D) When fairness is controlled for, there is a direct relationship between the two.
E) No relationship can be established between the two.
Marilyn is the department head for a large call center and is responsible for conducting
quarterly performance evaluations on her employees. While a good portion of the
evaluation is based on areas such as friendliness, punctuality, and customer ratings,
roughly half of the appraisal is based on call volume and the conversion of callers to
customers. An employee’s evaluations are used to determine quarterly raises. Algemar
and Nick both work for Marilyn. Marilyn feels that she is a mentor for Nick while she
feels that she simply inherited Algemar from another department; thus, Marilyn
sometimes strikes from Nick’s call records customers who are extremely difficult or
perhaps too set against buying the product. For the last quarter, Marilyn awarded Nick a
raise while she did not award one to Algemar. Nick’s accepting the raise based on his
performance evaluation could best be described as ________.
A) politicking
B) unethical politicking
C) identity management
D) both A and C
E) both B and C
All of the following are examples of downward communication flows except
________.
A) managers assigning goals
B) managers informing employees of procedures
C) managers pointing out problems that need attention
D) employees completing attitude surveys
E) managers telling employees to work more quickly
You are bringing together faculty from different behavioral disciplines to author a new
textbook in organizational behavior. Represented are professors from psychology,
sociology, social psychology, anthropology, political science, and industrial
engineering. Which professor out of this group would you expect to address issues on
communication?
A) the psychologist
B) the anthropologist
C) the political scientist
D) the social psychologist
E) the industrial engineer
Kathryn expresses her anger against her supervisor for denying her a well-deserved
promotion. Which of the following terms best describes the intense feelings that she
directs at him?
A) affect
B) cognition
C) moods
D) emotional labor
E) emotions
Negative affect is a mood dimension consisting of ________ at the low end.
A) nervousness
B) relaxation
C) anxiety
D) stress
E) depression
Edwin is a plant manager and is adept in framing corporate policies for hiring and
training. Which of the following dimensions of intellectual ability does his skill reflect?
A) spatial visualization
B) deductive reasoning
C) inductive reasoning
D) verbal comprehension
E) perceptual speed
Laski United is a rock group that has been around for 5 years and have just had their
first #1 hit. This band would be best described as a ________.
A) work group
B) work team
C) problem-solving team
D) cross-functional team
E) self-managed team
Paul is stressed with the new corporate reorganization. He now reports to a foreign
office that has usurped many of his responsibilities, including the contract labor for his
projects, therefore he’s working with less qualified and new contractors with whom he
doesn’t have a relationship. However, the managers of the other departments find
themselves in the same boat and every day they are able to laugh over lunch about their
new managerial impotence. ________ is helping Paul handle his stress.
A) Emotional contagion
B) Cognitive dissonance
C) Social support
D) Time management
E) Self-efficacy
You are assembling a team to work on a long-term project which requires creativity,
persistence, and formal thinking. The only piece of information available to you is the
Myers-Briggs Type of each of the applicants. These results are shown below:
You need a person who is innovative, individualistic, and versatile and is attracted to
entrepreneurial ideas. Who would be the best candidate based on their Myers-Briggs
Type?
A) Alan
B) Brenda
C) Cameron
D) Drusilla
E) Ellen
Which of the five sources of power is most likely to negatively affect an employee’s job
satisfaction?
A) reward
B) legitimate
C) coercive
D) expert
E) referent
According to the status characteristics theory, what are the three sources of status?
Describe the various ways in which the negative impact of downsizing can be
minimized.
Explain and provide a workplace example for each of the following communication
situations: oral communication in downward flowing direction; written communication
in upward flowing direction; and non-verbal communication in lateral flowing
direction.
Define and describe the traditional view of conflict.
Describe the Big Five personality dimension of emotional stability and explain how it
can predict behavior at work.
Describe the three key elements in the definition of motivation.
Explain how stereotyping can cause problems for some managers when making ethical
decisions. Provide an example.