A functional structure has greater vertical and horizontal differentiation than a
divisional structure and employs more complex integrating mechanisms.
The term “organizational inertia” refers to the tendency of an organization to increase
the level of production in order to take advantage of economies of scale.
Early in an environment, as a niche develops and new resources become available, new
organizations that begin to operate in this niche tend to be K-generalists.
The organizational environment is a set of forces and conditions that operate within an
organization’s boundaries.
Environmental dynamism is a function of the amount of resources available to support
an organization’s domain.
Managers and employees frequently move from one organization to another and bring
with them the norms and values of their former employers. This leads to coercive
isomorphism.
A manager who is in charge of sales holds a staff role.
Contingent workers do not receive indirect benefits such as health insurance or
pensions.
Sociotechnical systems theory, total quality management, and the creation of
empowered, flexible work groups are three instruments of revolutionary change.
Engineering production technology is characterized by low task variability and low task
analyzability.
A manager’s span of control includes subordinates he or she supervises directly and
subordinates that he or she supervises indirectly (by supervising their direct boss).
The Institutional theory argues that the organizations operating in uncertain
environments should use a tall hierarchy of authority.
An office Christmas party is an example of a rite of integration.
Recruiting and training employees to improve skills is a(n) ________ function.
A) adaptive
B) maintenance
C) production
D) managerial
________ is a management approach in which the design of an organization’s structure
is tailored to the sources of uncertainty facing an organization.
A) Contingency approach
B) Standardized approach
C) Specialized approach
D) Mechanistic approach
With reference to the types of production technologies identified by Joan Woodward,
which of the following technologies is most likely to be used by an oil refinery?
A) small-batch technology
B) continuous-process technology
C) mass production technology
D) intensive technology
Organizations indirectly acquire specific sets of values and norms through membership
in industry, trade, and professional associations. Through meetings, personal contacts,
and publications, these associations promote specific ideas and norms to their members.
This leads to ________ isomorphism.
A) mimetic
B) reciprocal
C) coercive
D) normative
At Microsoft, to control scientists and make use of their talents, Bill Gates put them in
teams. This is an example of a change in an organization’s ________.
A) culture
B) behavior
C) environment
D) structure
According to population ecology theory, ________.
A) organizations experience the greatest risk of failure during the growth stage of the
organizational life cycle
B) the number of organizations in a population is determined by the availability of
resources
C) all the organizations move through the four stages of the life cycle but at different
rates
D) shareholders are the most important stakeholders in an organization
The purpose of rites of passage is to ________.
A) encourage members to learn and internalize the organization’s norms and values
B) motivate organizational members to be committed to the company’s norms and
values
C) build common bonds between organizational members
D) allow an organization to change its norms and values
A ________ business-level strategy is a plan whereby an organization produces
high-priced, quality products aimed at particular market segments.
A) differentiation
B) market penetration
C) lateral diversification
D) vertical integration
Which of the following is the first stage of Pondy’s model of organizational conflict?
A) felt conflict
B) perceived conflict
C) latent conflict
D) manifest conflict
Competitive advantage is the ability of a company to ________.
A) identify changes in consumer tastes and preferences
B) outperform another company because its managers are able to create more value
from the resources at their disposal
C) develop a flexible organization structure that can quickly respond to changes in the
environment
D) achieve economies of scale by manufacturing a product in large volumes
Which of the following statements is true regarding contingent workers?
A) Contingent workers are highly useful in developing core competences.
B) Contingent workers receive indirect benefits such as health insurance or pensions.
C) Coordinating and motivating contingent workers is difficult.
D) Contingent workers increase operating costs.
Standardization ________.
A) enables a manager to increase his or her span of control
B) makes it necessary to increase the number of levels in the hierarchy
C) increases the need for direct supervision
D) can be used only in a highly centralized organization
Which of the following is an inside stakeholder group that contributes money and
capital?
A) government
B) suppliers
C) shareholders
D) managers
Which of the following is an inside stakeholder group?
A) government
B) customers
C) suppliers
D) shareholders
With reference to the types of production technologies identified by Joan Woodward,
which of the following technologies is the most suitable to producing new or complex
products?
A) sequential-process technology
B) small-batch technology
C) continuous-process technology
D) mass production
The process by which organizations move from their present state to some desired
future state is called ________.
A) organizational triangulation
B) environmental scanning
C) organizational change
D) transaction analysis
________ is the process of developing new goods and services.
A) Reengineering
B) Innovation
C) Restructuring
D) Functional reorganization