Electronic Commerce 2012 7E Test Bank Chapter 5

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Electronic Commerce 2012, 7e (Turban) Chapter 5 Innovative EC Systems: From

E-Government to E-Learning, Collaborative Commerce, and C2C Commerce 5.1

True/False Question: Engagement is the extent to which employees commit, rationally or

emotionally, to the organization and how hard they work as a result of this commitment.

Answer:

Question: Online learning saves time and money by allowing information to be distributed

quickly and by reducing travel costs. Answer:

Question: E-government is an e-commerce model that applies only to the interaction of a

government with its business suppliers. Answer:

Question: The government-to-citizens (G2C) category of e-government includes all of the

interactions between a government and its citizens that can take place electronically.

Answer:

Question: An objective of G2G is to decrease response times for jurisdictions and

disciplines to respond to emergency incidents. Answer:

Question: Creating easy-to-find single points of access to government services for

individuals is a G2B performance objective. Answer:

Question: Major areas of government-to-citizens (G2C) activities include social services,

tourism and recreation, and research and education. Answer:

Question: In the United States, during the 2008 presidential election, the candidates used

blogs, social networks, and e-mail to reach and influence potential voters. Answer:

Question: The smart card system is used for electronic benefits transfer (EBT) in the

United States to reduce fraud and processing costs. Answer:

Question: By adding biometrics to the smart cards of beneficiaries, the government expects

to substantially reduce fraud in its electronic benefits transfer (EBT) program. Answer:

Question: Intelink is a G2G service that helps state governments locate information about

child support, including data on paternity and enforcement of child-support obligations.

Answer:

Question: The U.S. Navy provides a Lifelines portal, a G2E, to improve the quality-of-life

flow of information to sailors and their families. Answer:

Question: Governments are using Web 2.0 tools mainly for collecting taxes and fines and

for making benefit payments. Answer:

Question: Many governments own islands on Second Life on which they present

diplomatic issues and advertise tourist attractions. Answer:

Question: M-government relies heavily on intranets and extranets for communicating with

citizens. Answer:

Question: The ability to reach a larger number of people through mobile devices is one

benefit of m-government. Answer:

Question: Most countries have adopted legislation for data and information practices that

spell out the rights of citizens and the responsibilities of the data holders. Answer:

Question: E-learning generally refers to purely Web-based learning. Answer:

Question: One limitation of e-learning is the lower content retention rate among learners

compared to traditional in-person training. Answer:

Question: Because of the technology involved, the cost of providing an e-learning

experience is 50-70 percent greater than the traditional classroom. Answer:

Question: An important advantage of e-learning is that it provides a fear-free and

privacy-protected environment in which students can put forth any idea without fear of

looking stupid. Answer:

Question: It is easy to control the transmission of copyrighted works downloaded from an

e-learning platform. Answer:

Question: E-learning can be extended to students who are not computer literate and do not

have access to the Internet. Answer:

Question: Companies use social networks for training and development. Answer:

Question: Students do not learn as much in a virtual world, such as Second Life, as they

normally do in a traditional classroom. Answer:

Question: In VIS, static models display systems that evolve over time, and the evolution

can be presented by animation. Answer:

Question: According to Ellis (2009), a robust learning management system should be able

to consolidate training initiatives on a scalable Web-based platform. Answer:

Question: Durability, portability, and searchable text are three advantages of e-books.

Answer:

Question: Competing software and hardware standards are one of several limitations of

e-books. Answer:

Question: Organizational knowledge is embedded in human capital, structured capital, and

customer and partner capital. Answer:

Question: Knowledge management as it relates to EC and IT is easy to implement.

Answer:

Question: Gurus is an online knowledge marketplace where experts exchange information

with seekers via a live video chat session for a prearranged fee. Answer:

Question: Expert location systems are designed to assist in career development. Answer:

Question: Collaborative commerce is an e-commerce technology that can be used to

improve collaboration within and among organizations, frequently in supply chain

relationships. Answer:

Question: C2C is an e-commerce model in which consumers sell directly to other

consumers. Answer:

Question: The three major elements of Caterpillar Inc.s learning infrastructure include A)

governance. B) a learning technology infrastructure. C) an alignment strategy. D) all of the

above. Answer:

Question: Caterpillar University enables e-learning through its knowledge management

system called A) Caterpillar Knowledge Network. B) Butterfly Knowledge Network. C)

CAT Universal Network. D) CAT Prep. Answer:

Question: The e-commerce model in which a government entity buys or provides goods,

services, or information to businesses or individual citizens best defines A) e-business. B)

e-government. C) e-democracy. D) government integration. Answer:

Question: Which of the following is the e-government category that includes all the

interactions between a government and its citizens? A) government-to-business. B)

government-to-public. C) government-to-citizens. D) government-to-individuals. Answer:

Question: Each of the following is an example of e-government except a(n) A) eBay-seller

selling surplus army supplies. B) contractor submitting an application for a building permit

using a city hall Web site. C) unemployed worker consulting a Web site operated by the

state employment department to learn about job openings in his city. D) citizen taking an

online drivers education course. Answer:

Question: An example of G2C is a(n) A) employee at the Chamber of Commerce obtaining

local demographic data from a U.S. census site. B) driver paying for the renewal of his

auto tag online. C) road contractor using the Internet to submit a closed bid on a paving

contract. D) regional hospital conducting an online reverse auction for cleaning supplies.

Answer:

Question: Sharing information more quickly and conveniently between the federal and

state, local, and tribal governments is a performance objective of which category of

e-government? A) G2C B) G2B C) G2G D) IEE Answer:

Question: Reducing the burden on business by enabling online tax filing is a performance

objective of which category of e-government? A) G2C B) G2B C) G2G D) IEE Answer:

Question: Expanding access to information for people with disabilities is a performance

objective of which category of e-government? A) G2C B) G2B C) G2G D) IEE Answer:

Question: Each of the following is a reason to implement electronic voting except A)

voting processes inherently are subject to errors. B) voting processes cannot be confirmed.

C) voting processes are historically subject to manipulation. D) voting processes are

subject to fraud or attempts to rig the votes. Answer:

Question: Politicians are using each of the following to communicate with voters and

citizens except A) RFID. B) blogs. C) MySpace and Facebook. D) YouTube. Answer:

Question: Which of the following is the e-government category that includes interactions

between governments and businesses? A) government-to-enterprise. B)

government-to-business. C) government-to-government. D) government-to-corporation.

Answer:

Question: Which of the following is the e-government category that includes activities

within government units and those between governments? A) government-to-unit B)

government-to-practice C) government-to-government D) government-to-business

Answer:

Question: Which of the following is the e-government category that includes activities and

services between government units and their employees? A) government-to-unit B)

government-to-business C) government-to-division D) government-to-employees Answer:

Question: Governments use Web 2.0 tools mainly for A) collecting local, state, and federal

taxes. B) procurement, voting, and e-learning. C) collaboration, dissemination of

information, e-learning, online forums, and citizen engagement. D) distributing

unemployment and welfare benefits. Answer:

Question: The way government makes use of Web 2.0 technologies to interact with

citizens and provide government services best describes A) Government 2.0. B) Social

Networking 2.0. C) Internet 2.0. D) Democracy 2.0. Answer:

Question: According to an Australian Government 2.0 task force report, by embracing

Government 2.0 governments can A) cultivate and harness the enthusiasm of citizens,

letting them more fully contribute to their well-being and that of their community. B)

unlock the immense economic and social value of information and other content held by

governments to serve as a precompetitive platform for innovation. C) make democracy

more participatory and informed. D) do all of the above. Answer:

Question: The wireless implementation of e-government mostly to citizens but also to

businesses best describes A) mobile government. B) Government 2.0. C) Web 2.0. D)

government commerce. Answer:

Question: The business forces driving the transition from traditional education to online

learning include each of the following except A) technological change. B) competition and

cost pressures. C) network connectivity. D) limited supply of faculty with specialized

expertise. Answer:

Question: The online delivery of information for purposes of education, training, or

knowledge management best describes A) edutainment. B) e-learning. C) mobile learning.

D) location-based learning. Answer:

Question: Potential advantages of e-learning include each of the following except A)

college professors are anxious to develop new online courses. B) knowledge retention is

higher. C) learning time is reduced. D) it costs less to deliver education online than in a

traditional classroom. Answer:

Question: Benefits of e-learning include A) innovative teaching. B) flexibility and

self-paced. C) updated and consistent material. D) all of the above. Answer:

Question: Potential drawbacks of e-learning include each of the following except A)

instructors must be retrained. B) knowledge retention is lower than in traditional

classrooms. C) assessment issues remain to be resolved. D) the intellectual property of

content developers must be protected. Answer:

Question: Drawbacks of e-learning include A) maintenance and updating. B) lack of

face-to-face interaction and campus life. C) computer literacy. D) all of the above. Answer:

Question: Most universities use e-learning A) exclusively in reaching students who could

not otherwise attend classes. B) only when forced by administrators to use it as a way to

recruit distant students or reduce costs. C) as a total replacement for traditional classrooms.

D) as a supplementary channel to traditional classrooms. Answer:

Question: Formal education that takes place off campus, usually, but not always, through

online resources best defines A) virtual university. B) mobile learning. C) distance

learning. D) self-paced learning. Answer:

Question: An online university from which students take classes from home or other offsite

locations, usually via the Internet best describes A) Web 2.0 university. B) click and mortar

university. C) distant university. D) virtual university. Answer:

Question: Learning, training, and knowledge sharing in social networks and by using

social software tools for learning best describes A) social learning. B) virtual learning. C)

self-paced learning. D) computer-based learning. Answer:

Question: According to Derven (2009), social networking technology provides many

creative means that can affect learning including A) using it as a coaching and mentoring

tool. B) providing content before a face-to-face learning event. C) engaging next

generation learners. D) all of the above. Answer:

Question: Which of the following uses computer graphic displays to present the impact of

decisions? A) visual interactive simulation. B) FAQ. C) progressive dashboard. D)

information portal. Answer:

Question: Which of the following provides learning to an employee while the work is

being done? A) decision support system B) learning on-demand C) FAQ system D)

information portal Answer:

Question: Software applications for the administration, documentation, tracking, and

reporting of training programs, classroom and online events, e-learning programs and

training content best describes A) visual performance systems. B) dashboards. C) learning

management systems. D) automated-question answer systems. Answer:

Question: Which of the following is a Web 2.0 e-learning technology that offers almost

400 e-learning products, including a comprehensive library of Web-based classroom,

distance-learning, and self-study curricula? A) IBM Workplace Collaborative Learning 2.0

software B) Macromedia C) eCollege D) ComputerPrep Answer:

Question: A focal point for all corporate training and learning activities, including online

ones best describes A) learning center. B) e-university. C) online service center. D)

computer-based learning. Answer:

Question: Which of the following is not a way that e-books can be delivered? A) via Web

access B) via Web download C) via RFID D) via dedicated reader Answer:

Question: The exclusive online publication of Stephen Kings e-book Riding the Bullet A)

was a failure because the cost of the book was too high. B) produced very few sales. C)

was an unqualified success and established electronic publishing as a legitimate competitor

for traditional publishers. D) was disrupted by hackers who breached security, then

distributed free copies of the book. Answer:

Question: The primary advantage that e-books offer publishers is A) the ability to reach

many readers. B) lower production, marketing, and distribution costs. C) the ease of

customizing textbooks and trade books. D) the ease of updating books in real-time.

Answer:

Question: A major purpose of an organizational knowledge base is to support and allow A)

knowledge sharing. B) e-learning. C) responsible blogging. D) organizational capital.

Answer:

Question: The process of capturing or creating knowledge, storing it, updating it

constantly, disseminating it, and using it whenever necessary best describes A) data

management. B) knowledge management. C) decision making. D) information

management. Answer:

Question: The major tasks of knowledge management include each of the following

except A) creating knowledge. B) capturing knowledge. C) supplementing knowledge. D)

managing knowledge. Answer:

Question: Knowledge ________ involves using various computer-based tools and

techniques to analyze transaction data and generate new ideas. A) capture B) classification

C) creation D) management Answer:

Question: Updating knowledge as time progresses best describes A) knowledge

classification. B) knowledge codification. C) knowledge distribution. D) knowledge

evolution. Answer:

Question: A system that locates, extracts, and provides specific answers to user questions

expressed in natural language best describes A) automated question-answer. B) decision

support system. C) knowledge location system. D) FAQ. Answer:

Question: The central point of control for an e-market best defines A) information portal.

B) collaboration hub. C) vortal. D) vendor hub. Answer:

Question: A system in which retailers make their suppliers fully responsible for

determining when to order and possibly how much to order best describes A) distribution

management system. B) supply chain management. C) vendor-managed inventory. D)

customer relationship management. Answer:

Question: Identify four categories of e-government. For each category, identify two

performance objectives. Answer:

Question: List four specific benefits of e-learning. Answer:

Question: Define social learning. Identify five ways social networking technology can

affect learning. Answer:

Question: Identify five advantages of e-books. Answer:

Question: Identify five major challenges faced when deploying collaboration technologies.

Answer: