44. Standard Normal. A leading company in the freight forwarding business offers Overnight Letter delivery
service with a record of on-time delivery for 99% of shipped parcels. The price of this service is $15. Express
Mail, offered by a leading competitor for $10, has an on-time delivery record of 95%.
Calculate the cost incurred due to late delivery that would make shippers indifferent to these deliver service alternatives.
Which delivery alternative is preferred if a $100 cost would be incurred due to late delivery?
45. Standard Normal. Personal Business Cards, Inc. supplies customized business cards to commercial and
individual customers. Although paper, ink, and other costs cannot be determined precisely, Personal anticipates
that costs will be normally distributed around a mean of $15 per unit (each 500-card order) with a standard
deviation of $2 per unit.
What is the probability that Personal would make a profit at a price of $15 per unit?
Calculate the unit price necessary to give Personal a 95% chance of making a profit on the order.
If Personal submits a successful bid of $18.20 per unit, what is the probability that it will make a profit?
Shippers will be indifferent to the delivery alternatives if the expected cost is equal for the two alternatives:
EC(Overnight Letter)
= EC(Express Mail)
0.99($15) + 0.01($15 + X)
= 0.95($10) + 0.05($10 + X)
$14.85 + $0.15 + 0.01X
= $9.50 + 0.50 + 0.05X
0.04X
= 5
X
= $125
B.
Express Mail. Given a cost due to late delivery of only $100, the Express Mail service would be preferred given its lower expected cost:
EC(Overnight Letter)
= 0.99($15) + 0.01($15 + $100) = $16
EC(Express Mail)
= 0.95($10) + 0.05($10 + $100) = $15