6. In the research paper by Aydin and Ziya, “Personalized Dynamic Pricing of Limited Inventories,”
Operations Research 57, no. 6 (2007):1523–1531, the authors state that research “suggests that
personalized pricing is more acceptable to consumers when it is framed as offering tailored
discounts from a fixed price.” Survey summaries found that “90% of customers found . . .
personalized pricing unacceptable,” but “only 64% of the same customers stated that they would
be bothered if other customers got better discount offers than they did.” What economic insight are
these customers missing about the benefits of price discrimination in any form?
7. Reflect on the following excerpt, which is a news story from the Washington Post about dynamic
pricing by online retail giant Amazon.com:
Few things stir up a consumer revolt quicker than the notion that someone else is getting a better
deal. That’s a lesson Amazon.com has just learned. Amazon, the largest and most potent force in
e-commerce, was recently revealed to be selling the same DVD movies for different prices to
different customers. It was the first major Web test of a strategy called “dynamic pricing,” which
gauges a shopper’s desire, measures his means and then charges accordingly. The Internet was
supposed to empower consumers, letting them compare deals with the click of a mouse. But it is
also supplying retailers with information about their customers that they never had before, along
with the technology to use all this accumulated data. While prices have always varied by
geography, local competition and whim, retailers were never able to effectively target individuals
until the Web. “Dynamic pricing is the new reality, and it’s going to be used by more and more
retailers,” said Vernon Keenan, a San Francisco Internet consultant. “In the future, what you pay
will be determined by where you live and who you are. It’s unfair, but that doesn’t mean it’s not
going to happen.”
Source: David Streitfeld, “On the Web, Price Tags Blur: What You Pay Could Depend on Who You Are,” Washington
Post, September 27, 2000, A1.
Based on your reading of the chapter about price discrimination, how would you respond to this
article?
8. Why might some consumers believe that, when a firm is able to practice perfect price
discrimination, the outcome is less than “perfect” for the consumer?