Introduction to Electronic Commerce, 3e (Turban)
Chapter 6 Innovative EC Systems: From E-Government and E-Learning
to C2C E-Commerce and Collaborative Commerce
6.1 True/False
1) Caterpillar Inc. created CAT U to meet its training and learning needs.
2) E-government applies only to the interaction of a government with its business suppliers.
3) The government-to-citizens (G2C) category includes all of the interactions between a
government and its citizens that can take place electronically.
4) Increasing the ability for citizens and businesses to find, view, and comment on rules and
regulations is a performance objective associated with G2C.
5) A performance objective of G2G is to decrease response times for jurisdictions and disciplines
to respond to emergency incidents.
6) Two major areas of G2C activities are tourism and recreation and research and education.
7) Security and auditing measures are key to the success of e-voting.
8) The smart card system is part of a nationwide electronic voting system in the U.S.
9) Forward auctions are buy-side auction systems used by the government to buy large amounts
of MROs and other materials directly from suppliers.
10) The government-to-employees category consists of EC activities between units of
government, including those within one government body.
11) The U.S. Navy’s Lifelines system is an example of G2E EC.
12) Improving homeland security is a G2C activity.
13) E-payroll and e-records management are examples of IEE services.
14) The e-government transformation process from traditional delivery of government services
to full implementation of online government services is a quick process.
15) Government initiatives are very concentrated with the Web 2.0 approach.
16) Social networks, such as MySpace, Facebook, and YouTube, are rarely used by political
candidates to reach voters because there are too few users of those networks who actually vote.
17) The topic of e-learning is gaining much attention, especially because world-class universities
such as MIT, Harvard, and Stanford in the United States and Oxford in the United Kingdom are
implementing it.
18) Virtual worlds and social networking are drivers of e-learning.
19) E-learning generally refers to purely Web-based learning.
20) One disadvantage of e-learning is the lower content retention rate compared to traditional in-
person training.
21) An important advantage of e-learning is that it can provide a fear-free and privacy-protected
environment in which students can put forth any idea without fear of looking stupid.
22) A drawback of e-learning is that no online course can deliver real-time information and
knowledge in the way a “live” instructor can.
23) Unlike educational institutions, only a small number of business organizations are using e-
learning on a large scale because of the lack of availability of business trainers.
24) One advantage of C2C EC is that it reduces the cost to buyers.
25) C-commerce is moving ahead at a very rapid pace.
1) Which of the following was created by Caterpillar Inc. to preserve the knowledge of its
retiring executives and experts?
A) CAT Bank
B) CAT Nine
C) CAT U
D) CAT Knowledge Network
2) Each of the following is an e-government category except
A) government-to-citizens.
B) government-to-businesses.
C) government-to-private industry.
D) government-to-employees.
3) Each of the following is an example of e-government except
A) a company selling army and navy surplus supplies at auction over the Internet.
B) a contractor submitting an application for a building permit using a city hall Web site.
C) an unemployed worker consulting a Web site operated by the state employment department to
learn about job openings in his city.
D) a citizen takes an online drivers’ education course
4) An example of G2C is
A) an employee at the Chamber of Commerce obtaining local demographic data from a U.S.
Census site.
B) a driver paying traffic tickets online.
C) a road contractor using the Internet to submit a closed bid on a paving contract.
D) a regional hospital conducting an online reverse auction for cleaning supplies.
5) IEE performance objectives include
A) reducing the time to fill out export forms and locate information.
B) planning IT investments more effectively.
C) reducing the average time to process clearance forms.
D) creating easy-to-find single points of access to government services for individuals.
6) G2C performance objectives include
A) reducing the time for citizens to search for federal jobs.
B) sharing information more quickly and conveniently between the federal and state, local, and
tribal governments.
C) making transactions with the government easier, cheaper, quicker, and more comprehensible.
D) expanding access to information for people with disabilities.
7) A government agency uses an online reverse auction to satisfy the tendering system
requirements specified by law. This is an example of
A) e-government.
B) G2C e-commerce.
C) G2B e-commerce.
D) e-procurement.
8) Government-to-employee applications lead to significant efficiency improvements for each of
the following reasons except
A) most government employees use handheld digital devices.
B) governments employ large numbers of people that need to be paid and trained.
C) employees of federal and state governments often work in a variety of geographic locations.
D) many military employees are stationed in remote locations that are best served via the
Internet.
9) Examples of IEE services include
A) Intelink.
B) EFAST.
C) one-stop recruitment.
D) forward e-auctions.
10) Mobile government is
A) a value-added service, enabling government to reach a larger number of citizens.
B) more cost-effective than other IT applications.
C) convenient to users.
D) all of the above.
11) E-learning drivers driving the transition from traditional education to online learning include
each of the following except
A) technological changes.
B) competition and cost pressures.
C) Internets, intranets.
D) faculty with specialized expertise.
12) Each of the following is a benefit of e-learning except
A) college professors are anxious to develop new online courses.
B) content retention is higher.
C) learning time is reduced.
D) it costs less to deliver education online than in a traditional classroom.
13) Each of the following is a potential drawback of e-learning except
A) instructors must be retrained.
B) knowledge retention is lower than in traditional classrooms.
C) assessment issues remain to be resolved.
D) protecting the intellectual property of content developers.
14) Challenges for e-learning systems include
A) learners must change their mind-set of how learning typically takes place.
B) teachers must convert all learning objects to a digital format.
C) updating the knowledge in the e-learning systems.
D) all of the above.
15) One of the facilitators of e-learning is ________ technologies, such as blogs and wikis.
A) Web 2.0
B) Blackboard
C) WebCT
D) Macromedia
16) Visual interactive simulation benefits include
A) lower overall training costs.
B) aiding in memorization.
C) shortening learning time.
D) all of the above.
17) E-books are delivered in each of the following ways except
A) via Web access.
B) via Web download.
C) via RFID.
D) via dedicated reader.
18) The exclusive online publication of Stephen King’s e-book Riding the Bullet
A) was a failure because the cost of the book was too high.
B) produced very few sales.
C) was an unqualified success and established electronic publishing as a legitimate competitor
for traditional publishers.
D) was disrupted by hackers who breached security, then distributed free copies of the book.
19) The primary advantage that e-books offer publishers is
A) the ability to reach many readers.
B) lower production, marketing, and delivery costs.
C) the ease of customizing textbooks and trade books.
D) the ease of updating books in real-time.
20) Limitations of e-books include
A) higher production costs.
B) higher updating costs.
C) multiple, competing standards.
D) the difficulty in combining several books.
21) Knowledge management tasks include each of the following except
A) creating knowledge.
B) storing knowledge.
C) removing knowledge.
D) managing knowledge.
22) Knowledge management uses knowledge
A) for the sake of individual learning.
B) to improve the functioning of an organization.
C) to encourage the exchange of information between businesses.
D) to promote e-learning.
23) A major purpose of an organizational knowledge base is to support and allow
A) knowledge sharing.
B) e-learning.
C) responsible blogging.
D) organizational capital.
24) Knowledge is of limited value if
A) it is not shared.
B) company databases are not accessible to decision makers.
C) users contribute their own specialized content.
D) companies protect it to maintain competitive advantage.
25) Knowledge ________ involves using various computer-based tools and techniques to
analyze transaction data and generate new ideas.
A) capture
B) classification
C) creation
D) management
26) Knowledge generated in e-business contributes to the enhancement of three core operating
processes, which include all of the following except
A) customer relationship management.
B) project management.
C) supply chain management.
D) product development management.
27) Updating knowledge as time progresses describes
A) knowledge evolution.
B) knowledge classification.
C) knowledge creation.
D) knowledge utilization.
28) Expertise location systems are designed to
A) provide support for teams and communities of practice.
B) link people to information about people.
C) assist in career development.
D) do all of the above.
29) Customer-to-customer (C2C) e-commerce is conducted in various ways on the Internet, but
the most successful C2C activities are
A) C2C auctions.
B) classified ads.
C) personal services.
D) C2C exchanges.
30) Which of the following is the central point of control for an e-market?
A) collaborative market
B) collaboration hub
C) auction site
D) e-mall
1) ________ is the E-commerce model in which a government entity buys or provides goods,
services, or information to businesses or individual citizens.
2) ________ is the E-government category that includes all the interactions between a
government and its citizens.
3) Decreasing response times for jurisdictions and disciplines to respond to emergency incidents
is a performance objective for ________.
4) Reducing time and overhead cost to purchase goods and services throughout the federal
government is a performance objective for ________.
5) Government services are provided to citizens via ________.
6) The first country to use fully computerized balloting was ________.
7) ________ and ________ are two key G2B areas.
8) ________ is the e-government category that includes interactions between governments and
businesses.
9) ________ is a searchable database that contracting officers in various U.S. government units
can use to find products and services sold by small, disadvantaged, or women-owned businesses.
10) ________ is an intranet that contains classified information that is shared by the numerous
U.S. intelligence agencies.
11) ________ is the e-government category that includes activities within government units and
those between governments.
12) ________ is the e-government category that includes activities and services between
government units and their employees.
13) ________ refers to the wireless implementation of e-government mostly to citizens but also
to businesses.
14) ________ is the online delivery of information for purposes of education, training, or
knowledge management.
15) ________ refers to learning materials delivered wirelessly to cell phones or PDAs.
16) Formal education that takes place off campus, usually, but not always, through online
resources is referred to as ________.
17) An online university from which students take classes from home or other offsite locations,
usually via the Internet, defines ________.
18) In visual interactive simulations, ________ display systems that evolve over time, and the
evolution can be presented by animation.
19) In visual interactive simulations, ________ display a visual image of the result of one
decision alternative at a time.
20) A book in digital form that can be read on a computer screen or on a special device defines
________.
21) ________ refers to the process of capturing or creating knowledge, storing it, updating it
constantly, disseminating it, and using it whenever necessary.
22) ________ are interactive computerized systems that help employees find and connect with
colleagues who have expertise required for specific problems.
23) ________ is the e-commerce model in which consumers sell directly to other consumers.
24) ________ is the use of digital technologies that enable companies to collaboratively plan,
design, develop, manage, and research products, services, and innovative EC applications.
25) A ________ is the central point of control for an e-market.
6.4 Essay
1) Identify four categories of e-government. For each category, identify one performance
objective.
2) Identify four implementation issues associated with m-government.
3) List 11 drivers of e-learning.
4) List four specific benefits of e-learning.
5) Identify the six major tasks of knowledge management.